West Herr Ford of Hamburg

West Herr Ford Service is excellent. Service Rep Robert is always courteous, extremely helpful and makes sure any issues are resolved and corrected! Thank you Robert! Service Rep Robert is always courteous, extremely helpful and makes sure any issues are resolved and corrected! Thank you Robert! More

I'm not doing this anymore Filled out survey twice now NO email sent to me for verification IMTAKING THEM TOSMALL CLAIMSCOURT NO email sent to me for verification IMTAKING THEM TOSMALL CLAIMSCOURT More

Always busy there but they seem to move everyone along rather quickly. Never have I had poor service. rather quickly. Never have I had poor service. More

Dean did a great job for me. Very courteous and informative. Went the extra mile. Would be happy working with him again. Very courteous and informative. Went the extra mile. Would be happy working with him again. More

My truck had 2 recalls and it was done quickly. I loved using the shuttle back and forth to work. It was very convenient! And they even washed my truck when they were done! Thank you! I will be bac I loved using the shuttle back and forth to work. It was very convenient! And they even washed my truck when they were done! Thank you! I will be back for another oil change and tire rotation when needed. More

Mike B was very professional and helpful. He understood my situation and was straightforward about the options and the issues. He dealt directly with the warranty company and explained what w He understood my situation and was straightforward about the options and the issues. He dealt directly with the warranty company and explained what was covered and what wasn't. Very grateful for his assistance. More

Minor Collision work done well, friendly & courteous experience except wheel refinishing not communicated to Orchard Park location. (I started at the Amherst location and was directed to Orchard Park f experience except wheel refinishing not communicated to Orchard Park location. (I started at the Amherst location and was directed to Orchard Park for an appt - went and they did not have me scheduled but found out it was an appt in Hamburg BUT for the wheels I would need to go back to Orchard Park. It took 3 days to do what could have been done efficiently in 1 day) More

They make you feel like family,and I love my family. Thanks to everyone especially Jim Clifford .((The Best) Thanks to everyone especially Jim Clifford .((The Best) More

I spoke to Bob. Very friendly and courteous. Had my vehicle inspected oil change tire rotation. Took less time than anticipated. Very satisfied. Very friendly and courteous. Had my vehicle inspected oil change tire rotation. Took less time than anticipated. Very satisfied. More

My particular salesman, Bill Pease, is what made my experience excellent at the Camp Rd. West Herr. Being my third used car in the last 18 mos., I was not looking forward to the whole process. Bill plu experience excellent at the Camp Rd. West Herr. Being my third used car in the last 18 mos., I was not looking forward to the whole process. Bill plucked me from the sales lot and gratefully took the reigns from there. I now have a reliable vehicle that was in my price range and both the exterior and interior could pass for new. Bill’s personality made the process painless. I’d confidently send anyone to him who’s looking for a vehicle. More