West Herr Ford of Hamburg

Professional and kind demeanor. Excellent explanation. Thorough help. Clear steps to take Very flexible with my schedule. Excellent explanation. Thorough help. Clear steps to take Very flexible with my schedule. More

The customer service and respect that we received from Jason R was above and beyond what we could have expected. More dealerships and businesses should learn from him. Customer service is # 1 in his boo Jason R was above and beyond what we could have expected. More dealerships and businesses should learn from him. Customer service is # 1 in his books. When he says he is going to call you back, he calls you back. Keep it up!! More

We were treated respectfully, and Bill prevented us from making costly mistakes in our purchase. making costly mistakes in our purchase. More

Michael who handled the recall on my 2016 Ford SUV was very efficient. He was done in less than 15 minutes. Very fiendly and explained this new "in my driveway" service. Much appreciated since we are d very efficient. He was done in less than 15 minutes. Very fiendly and explained this new "in my driveway" service. Much appreciated since we are down to only one car. More

Excellent, fast service for my re call and warranty car issues. One day, in and out. issues. One day, in and out. More

They are very efficient any let you know of any other problems encountered during visit. problems encountered during visit. More

West Herr is always fair in their pricing and their work is outstanding. Service personnel are professional is outstanding. Service personnel are professional More

Hello SCOTT BIELER It was a pleasure meeting one of your vp last week. I have been a loyal West Herr customer all the way from Brooklyn, New York since 2012. I think it is important for you to know t your vp last week. I have been a loyal West Herr customer all the way from Brooklyn, New York since 2012. I think it is important for you to know that I do not hesitate to drive six hours one way for both service and sales. I have brought my girlfriends vehicle for service as well. (She used to think I was nuts for driving to Buffalo for my cars and service...she is a believer now!) I do not buy cars anywhere else, and when I have made the mistake of bringing vehicles to Advantage Chevrolet in Brooklyn, for example, I usually end up driving up the following weekend for real West Herr service as they often misdiagnose or do not fix the problem. I must give a huge shout out to your Used Car Sales Manager John Foster at West Herr Ford of Hamburg. John has been taking care of me and my family for years and I do not go anywhere else and would never do business with anyone else. He is a gentleman and he does honest business. Your customers are in perfect hands with John. If I could recommend him for the topmost position in your dealerships, I do so without hesitation. We could really use West Herr quality and service down here in Brooklyn. I would implore you to consider acquiring dealerships in the Tri State area. I predict you would do great business here, as all of our dealerships are horrible. Again it was a pleasure meeting your vp and thank you for always providing me with West Herr quality. I tell all of my family and friends about the right way to buy or service a car...at West Herr! Sincerely, Matt A. Zebracki More