West Herr Ford

Quality Dealership and Service Department Today I needed an emergency service appt ...power window wd not go up...snowing, and bitter cold....to say that the service dept was great is an under Today I needed an emergency service appt ...power window wd not go up...snowing, and bitter cold....to say that the service dept was great is an understatement. They were amazing! So responsive..the waiting area is comfortable, the staff were polite, and I was driving home with my window up before I knew it! Thank you! This is a quality customer oriented dealership. When I bought my Fusion this summer I was impressed with the professionalism. It was hassle free and the salesman (Dave Gasz) was so helpful that it ended up being a stress free experience. More

Got my car there but everytime I try to schedule service or even an oil change the appointments are never available - went to another Ford dealership for my service going forward. or even an oil change the appointments are never available - went to another Ford dealership for my service going forward. More

Vehicle was NOT inspected prior to My Purchase. Failed prior to day fo pick up..had to wait.. After driving a few days and washing Vehicle.. The Vehicle had a Serious pull tp the Right.. and it appeared t prior to day fo pick up..had to wait.. After driving a few days and washing Vehicle.. The Vehicle had a Serious pull tp the Right.. and it appeared that the Vehicle was in a accident as there was a Crack in the front right bumper , and Scuff as well . Along with that the wheel well screw was pulled out from the front fender.. Took it in for repair as it was 5 days old from purchase.. Only the front tires were swapped because it was to be believed to be a belt in the tires .. Then if the tires are defected why not replace them before Sale. I was told that the Front TI-Rod had to be replaced...Did it repair the problem,remains a question. ARE the tires now defected because of the Ti-rod issue?. So while I was there to fix the pulling issue, the other issues were NOT fixed as I drove home and because of bad weather I did NOT inspect the vehicle until a couple days later to see if thjey were fixed.......... THEY WERE NOT !! This dealership is EAGER to Sell, but does NOT stand behind what Steve Tasker is promoting.. SO BEWARE !! More

I Don't like dealers in general, but this time I was treated well. I was not lied to and they gave me fair trade. They beat out Paddock my regular dealer by 4+ grand more for my trade. I am now a Ford g treated well. I was not lied to and they gave me fair trade. They beat out Paddock my regular dealer by 4+ grand more for my trade. I am now a Ford guy. This dealer did not push me to buy extras and understood that I am not wealthy. Richard Ball was pleasant to deal with and worked with me so I could leave with the deal I was looking for. This is the first completely satisfied review I have ever written. To make the deal happen they even raised my trade value more than what we agreed and left the bottom line stand. In other words, they took a hit to sell me my new ford E150. In about a year, I am going back to trade in my 2011 Aveo for a Ford. I would say if you're looking to buy, give West Herr a chance. They became a giant by making deals that you can take to a priest. I don't like greed. Dealers who steal trades to pad profits. This dealer put my needs before the bottom line. I hope to have a long buying relationship with them. I was not asked to write a review like PADDOCK, BASIL,FUCCILLO, HEINRICH, or KIPO would ask when they sell new to make themselves look good. West Herr has changed my attitude about dealers. I now believe in one honest fair dealer= WEST HERR... In addition they did not give us many credit hits. So they were concerned about our credit scores.... Thanks West Herr. More

My air conditioning unit was blowing hot air on my 2011 explorer. This was an issue on my 2008 explorer also however the problem was corrected the same day. On this visit I was placed on hold for 7min 48s explorer. This was an issue on my 2008 explorer also however the problem was corrected the same day. On this visit I was placed on hold for 7min 48sec to make an appointment. Once someone got back on the line they asked why was I calling. After a few back and forth on available dates I was told to come in and I'll get a rental. I arrive and the service coordinator was too busy to check me in. I was then taken to a rental place on Sheridan Drive. My rental car was a compact ford car. I'm over 6' tall. The car interior was dusty and uncomfortable. I called to get my car back as I'll take it to a dealership that will fix the problem on a brand new car. WASTE of TIME! Honestly the last car I will buy from here. More

What a wonderful experience I had at West Herr Ford in Getzville. Who knew I could still have a year left on the Fusion lease and end up driving home a beautiful Mustang while getting out of the lease? Getzville. Who knew I could still have a year left on the Fusion lease and end up driving home a beautiful Mustang while getting out of the lease? I didn't think it was possible but I thought I would check it out anyway. I am a West Herr customer for life. From my ZX2, to the Escape then the Fusion and now the Mustang! My husband loves his leased Escape from West Herr also. Thanks to Steve in finance and of course Mike Shackelford for making car buying such an easy experience. I cannot say enough about Mike. I felt like he wanted me to own the Mustang as much as I wanted to own the Mustang! I told him what I was looking for, how much I wanted to spend and he made it happen. I don't know how many people can say this about car sales people, but I trust Mike. He is genuine, honest and I will refer anyone looking for a car to Mike. Also, thank you to the team who "prepped" the car for me. Thanks to them I was able to drive the car home THE SAME DAY!!! Driving your new car home the same day is very exciting and the team got my car ready in a very short period of time and I am most appreciative. More

I delt with Mike Wilkonson as he is very honest and will help you find the vehicle that is for you. I purchased a 2011 Ford f-350 Super Duty pick up. Mike was very helpful in getting me the financing need help you find the vehicle that is for you. I purchased a 2011 Ford f-350 Super Duty pick up. Mike was very helpful in getting me the financing needed. He also was a great deal of help with my trade. More

Scott was very effective finding the car I wanted. He was very professional, and helpful. He is a asset to your company, I would recommend him to anyone I know who is looking to purchase a car. His tou was very professional, and helpful. He is a asset to your company, I would recommend him to anyone I know who is looking to purchase a car. His tour of my new car was great, and even though I will be using the books that came with my car, he gave me a leg up. I love the car and look forward to having it serviced at your facility/ More

About 1.5 years ago, I needed to purchase a larger SUV to meet the demands of my growing family. Scott Marcus provided me with an array of options to choose from. I selected a Ford Explorer- which I cann to meet the demands of my growing family. Scott Marcus provided me with an array of options to choose from. I selected a Ford Explorer- which I cannot rave enough about! Scott provided such great service, that my husband went back and purchased a Honda Ridgeline from Scott shortly thereafter. Thanks Scott and keep up the great work! More

The dealership experience was pleasant and provided me with the tools I needed to do a reasonable compare with the competition. Scott Marcus was excellent. Attentive and willing to spend a great deal of with the tools I needed to do a reasonable compare with the competition. Scott Marcus was excellent. Attentive and willing to spend a great deal of time. After the deal was made my every need was satisfied quickly and efficiently. I would recommend this dealship and Scott Marcus to anyone interested in purchasing a really great car. I love my Escape. More