West Herr Dodge Ram

Past buying experience dealing with sales and service was excellent and friendly people around whole dealership excellent and friendly people around whole dealership More

I brought my vehicle in for service because of a grinding sound. I didn’t have an appointment and they promptly brought in my vehicle for inspection. I was able to have my repair done same day. I’m very h sound. I didn’t have an appointment and they promptly brought in my vehicle for inspection. I was able to have my repair done same day. I’m very happy with the service I received. More

Scott and the dealership were very accommodating. They got me the vehicle I wanted and were able to make it financially feasible. Very friendly and efficient. They got me the vehicle I wanted and were able to make it financially feasible. Very friendly and efficient. More

Work was completed quickly,. Service Department kept me up dated every step of the way Service Department kept me up dated every step of the way More

Very professional. Sales persons are well versed and patient. A great place to show with no pressure Sales persons are well versed and patient. A great place to show with no pressure More

Was very happy with service done and with Cris getting back to me that trucks done back to me that trucks done More

From sales to service, everyone I've associated with here have been cordial, helpful, and always willing to help! have been cordial, helpful, and always willing to help! More

Worst experience EVER! !! I purchased a 2016 jeep compass and have had nothing but issues since the day I got it. It's already had 1 new chip put in it and now they want ano !! I purchased a 2016 jeep compass and have had nothing but issues since the day I got it. It's already had 1 new chip put in it and now they want another 800.00 for another one. Now mind you it only has 31,000 miles on it. This vehicle was a piece of xxxx from day one and West Herr did nothing to make it right. So I'm going to put a sign in the back window saying "I bought this piece of xxxx at West Herr"and drive it around so everyone knows that they do not stand behind their product. Then come to find out there is a safety recall on the crankshaft sensor but because my vehicle didn't fall into the right VIN number they refused to correct this major safety issue. Oh and the 800.00 dollars they wanted to charge me for a part that cost $22.95 and 30 mins of work is just robbery. More

Terrible. Purchased a2016 jeep compass has been in the shop twice in 10 months for computer chip issues. At 31,000 miles it seems they would stand behind their Purchased a2016 jeep compass has been in the shop twice in 10 months for computer chip issues. At 31,000 miles it seems they would stand behind their product. Not so. They want another 800.00 dollars this time to repair it. How this ever passed nys inspection is beyond me. I just want them to make this right. Do not buy from them. Especially used vehicle.I did not purchase an extended warranty because of the low mileage. Shame on me but more importantly SHAME ON THEM!!!!!!!! More