West Herr Dodge Ram

Very satisfied with my westherr dodge service experience. First time here but will come back for all future service needs. First time here but will come back for all future service needs. More

My most recent experience at Dodge for my Jeep to be serviced was less than par. My vehicle was dropped off for my state inspection, tire rotation, a radio/display issue, automatic engine shut off issu serviced was less than par. My vehicle was dropped off for my state inspection, tire rotation, a radio/display issue, automatic engine shut off issue and still making a squeaking noise that wasn’t fixed back in May 2022. Inspection, tire rotation and automatic engine shut off done. Radio needed a new part, and they still couldn’t figure out the squeaking noise. My vehicle was in their hands for 8 hours to accomplish all of this. The manager called me 15 minutes before they closed to tell me my vehicle was done. FIFTEEN minutes!! And not a single phone call throughout the day as to what was going on with my vehicle, their excuse was that they were “busy today”. The manager expressed no sorrow that I had wait and waited and waited all day to hear about my vehicle. Because if you call, no one answers the phone, nor calls you back if you leave a voicemail mail. The day after picking my vehicle up, I went to use my USB cord for my phone and it is no where to be found. This cord is stored in the center console and never removed from the vehicle. Yet an employee of Dodge Ram decided that the cord was theirs for the taking, even though it was not left out in plain site. These cords are not cheep at $30. After this experience I will NEVER return to dodge. Their customer service is the xxxxtiest I’ve ever experienced and their “trusted employees” steal from customers vehicles. Absolutely disgusting. More

My service location of choice. ., associates are all great … facility is well kept. Go Bills! ., associates are all great … facility is well kept. Go Bills! More

Jeff was very knowledgeable and helpful from stat to finish with my Servicr on my Jeep Cherokee finish with my Servicr on my Jeep Cherokee More

Very good experience with this dealership and their service department. Very satisfied with the work performed. service department. Very satisfied with the work performed. More

Best dealership in town. I had a bad experience with a competitor (Dodge Ram Dealer) and decided to try West Herr Dodge Ram and I'm glad I did. The salesperson Aron Wild is I had a bad experience with a competitor (Dodge Ram Dealer) and decided to try West Herr Dodge Ram and I'm glad I did. The salesperson Aron Wild is the best. Aron won back my convenience in car dealers. My family leased or purchased 6 vehicles of different models and maker from West Herr Dealerships and will continue to do so...Jim Hill More

Past buying experience dealing with sales and service was excellent and friendly people around whole dealership excellent and friendly people around whole dealership More

I brought my vehicle in for service because of a grinding sound. I didn’t have an appointment and they promptly brought in my vehicle for inspection. I was able to have my repair done same day. I’m very h sound. I didn’t have an appointment and they promptly brought in my vehicle for inspection. I was able to have my repair done same day. I’m very happy with the service I received. More