Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Herr Dodge Ram
Orchard Park, NY
167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 167 reviews
July 21, 2023
Quick reliable service good follow up in regard to customer needs pleasant interaction respectful very satisfied with service rendered customer needs pleasant interaction respectful very satisfied with service rendered More
by Paulleowilcox854
Employees Worked With
Dylan. And Jeff kegler
July 19, 2023
Prompt courteous service. Car was delivered on time with no inconvenience. Would recommend dealership service department to others Car was delivered on time with no inconvenience. Would recommend dealership service department to others More
by ckoller
Employees Worked With
Brian urbanski
July 12, 2023
This dealership was very professional and got the job done very quickly taking into consideration about my time as well as there’s! Very simple getting your car fixed or purchasing a car from! done very quickly taking into consideration about my time as well as there’s! Very simple getting your car fixed or purchasing a car from! More
by Patty kessel
Employees Worked With
Chris
June 24, 2023
My experience at the quick service was excellent. Dylan was friendly and very helpful in in getting a minor repair issue resolved. I was very pleased. Fred Bonisch Dylan was friendly and very helpful in in getting a minor repair issue resolved. I was very pleased. Fred Bonisch More
by Fred Bonisch
Employees Worked With
Dylan Sonderson
June 10, 2023
hello:i get a call on Wednesday b the manager saying they want my truck and have the guy who sold it to me call me back.I get the call back and he tells me about the truck and seta up a time on Saturday to l want my truck and have the guy who sold it to me call me back.I get the call back and he tells me about the truck and seta up a time on Saturday to look at it.Then he calls back on thursday saying they sold the truck.I told him I was coming in to look at it then he says there was no deposit when there was nothing mentioned about a deposit for it.so I wrote a complaint.I get a call about the truck by a manager and he was telling me they have a lot of dealers who can take trucks from each other dealer but when i spoked to the guy on Wednesday to look at the truck they should of not sold it.then there trying to tell me theres a buy out after the 6 years of paying like 640 a month of like 20k.i told him for a truck at 46 k i would just take a loan on it from my bank where in the details there was not a thing mentioned about a ballon payment at the end of 6 yrs.i told him im not leasing im buying and your ad has no mentioning to it.so basically there covering up there mistake.I guess it will be time to find a new dealer like i told the manager that's like the 4th time i had problems with them.I don't think someone is going to pay on a truck for 6yrs to buy it then have to give like another 20k at the end.try to cpme up with better excuses.they need better communication between members and not lie to customers to make up for there screw us More
by bonehead3369
Employees Worked With
none was on the phone
June 06, 2023
excellent care. . Brian took care of everything. Service center was kind and courteous. I would recommend dodge service to any of my friends. . Brian took care of everything. Service center was kind and courteous. I would recommend dodge service to any of my friends. More
by Tony
Employees Worked With
Brian service
June 01, 2023
Elina was extremely knowledgeable & friendly during the processing of our new Hellcat!! She made the experience even more exciting for us!! Highly recommend her & her expertise!! processing of our new Hellcat!! She made the experience even more exciting for us!! Highly recommend her & her expertise!! More
by kimmeryann
Employees Worked With
Elina
