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West Herr Dodge Ram
Orchard Park, NY
167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 167 reviews
November 01, 2023
Date of Service: October 30, 2023 Excellent as always family-like customer #1 service! Dylan Sonerson has managed my needs no matter how crazy for several years now. And he has done so efficiently, prof family-like customer #1 service! Dylan Sonerson has managed my needs no matter how crazy for several years now. And he has done so efficiently, professionally & successfully. I'm sure he makes Scott Bieler, & the whole West Herr management team so proud!! More
by pietrojd
Employees Worked With
Dylan Sonerson
October 18, 2023
Always fantastic service. Always taken on time. Ian has taken care of me since I bought my vehicle and he explains the whole routine from time in to time out. Best service I h Always taken on time. Ian has taken care of me since I bought my vehicle and he explains the whole routine from time in to time out. Best service I have ever had. More
by Meegan
Employees Worked With
Ian
September 19, 2023
Very attentive and timely response from Chris in service department. Repairs completed as fast as warranty approval allowed. Special requests from me were no problem. department. Repairs completed as fast as warranty approval allowed. Special requests from me were no problem. More
by bollesclan
Employees Worked With
Chris Bartolome
September 10, 2023
Aron was very helpful and he did a great job getting us to want we could handle. The guy who wanted me to purchase the warranty was way out of line talking to me I didn’t like how he made me feel on my dec to want we could handle. The guy who wanted me to purchase the warranty was way out of line talking to me I didn’t like how he made me feel on my decision More
by danieokun91
Employees Worked With
Aron Wilde and not sure of the guy selling me the warranty on monitor
August 25, 2023
Jeffrey did a wonderful job on my van and also in keeping me informed as to what was going on with the process. Jeffrey was able to track down what parts they didn't already have on hand and he still complet me informed as to what was going on with the process. Jeffrey was able to track down what parts they didn't already have on hand and he still completed all the work in the same day. What really made my day is that my GOLD warranty took care of the most costly issue. "Praise the Lord" !!!. All I had to pay for out of pocket was the cost of the inspection and my rear window wiper. More
by kadriansmurphy12
Employees Worked With
Jeffrey
August 03, 2023
Jeff in Service was amazing. The appt I scheduled was not in computer and he fit me in. Such great customer service. Highly recommend him!!! The appt I scheduled was not in computer and he fit me in. Such great customer service. Highly recommend him!!! More
by Raven07
Employees Worked With
Jeff in Service
