West Herr Dodge Ram

Terrible Service Department A week out of warranty and they want to charge me $100.00 deductible and $125.00 diagnostic fee. Save your self the time and money and go elsewhere! A week out of warranty and they want to charge me $100.00 deductible and $125.00 diagnostic fee. Save your self the time and money and go elsewhere! More

Wonderful salesman, love my new ride! Jasen helped make this process a wonderful one. Answered all questions, and listened to my needs. Left with a great truck and a great dealer/ client r Jasen helped make this process a wonderful one. Answered all questions, and listened to my needs. Left with a great truck and a great dealer/ client relationship. More

Buyer beware is all I can say I’ve made a total of four payments on my new used 2009 Towne & Country Mini Van and I’m back in the service department again today. The first time, I I’ve made a total of four payments on my new used 2009 Towne & Country Mini Van and I’m back in the service department again today. The first time, I need two rear wheel bearings and front brakes, which West Herr did take care of. However, I’m back again, missing work, and now I have no heat. My rear windshield wiper also broke. Of course, the $2,000 warranty that they forced me to purchase doesn’t cover either repair. Who has a spare $600 plus two weeks before Christmas for a van I purchased less than 6 months ago....have no choice but to pay over $250 for a leaking radiator hose and new coolant, which seems really expensive to me and everyone that I have told. But I have to have heat in Buffalo in December. Would have been some great Christmas presents for my kids. I thought buying a new used vehicle would save me money on repairs for alittle while. I guess not, especially when I purchased a piece of junk. So not happy right now! I can’t afford to fix the rear wiper. So expensive. Not to mention I had a 2:00 appt and I’m still sitting here at 5:25 More

Truck Everyone was very nice and great to work with! They helped us find the perfect trucks for our family that was much needed!! Very very happy Everyone was very nice and great to work with! They helped us find the perfect trucks for our family that was much needed!! Very very happy More

Still can’t believe the deal I got!! Mike P and Craig F really took care of me, friendly staff and NO pressure! Listened to what I wanted and steered me into a beautiful truck and I drove Mike P and Craig F really took care of me, friendly staff and NO pressure! Listened to what I wanted and steered me into a beautiful truck and I drove home in less than 24 hours with the best deal I ever got on a new vehicle!! More

My new truck experience. everything went good except for two dents in the hood that I found when I was showing off the truck they still did not fix it everything went good except for two dents in the hood that I found when I was showing off the truck they still did not fix it More

Easy and completely satisfied Dan licker made it easy. Told him what I wanted and within the hour I had myself a brand new vehicle. Can't thank him enough. Dan licker made it easy. Told him what I wanted and within the hour I had myself a brand new vehicle. Can't thank him enough. More

New truck Great people to work with for buying a car or truck .Keep coming back because they take good care of you and are very friendly Great people to work with for buying a car or truck .Keep coming back because they take good care of you and are very friendly More

Fantastic Customer Service by all The staff at West Herr Dodge truly cared about our NEED for a new car and worked tirelessly to get us into the car we loved. West Herr stores could be The staff at West Herr Dodge truly cared about our NEED for a new car and worked tirelessly to get us into the car we loved. West Herr stores could benefit from mentoring them to gain experience in their kindness and compassion as well as professionalism. Thank you to Anthony and Chris and West Herr Dodge!!! More

Great to work with Salesman took the time with me to get the vehicle I wanted, took a month to find it but we did. Didn't try to get me to settle just to make the sale. Salesman took the time with me to get the vehicle I wanted, took a month to find it but we did. Didn't try to get me to settle just to make the sale. Would recommend west herr very highly, 3rd vehicle I bought from them and the people that work there are the reason I keep going bavk More