West Herr Dodge Ram

I wouldn't buy anything through them again. xxxxty experience. Salesman was a joke. Sales manager is a clown. Go someplace else if you're serious experience. Salesman was a joke. Sales manager is a clown. Go someplace else if you're serious More

Awful experience. Bought a used 2014 Jeep srt less than two years ago and have been in the repair shop more than a dozen times. Seems to be every few months. Every time I bring the jeep into the shop, comm two years ago and have been in the repair shop more than a dozen times. Seems to be every few months. Every time I bring the jeep into the shop, communication is terrible. I’m left stranded with no idea what’s going on. Every time I need a rental it becomes a huge hassle. They seem to think we can all just take a week off of work when we drop our vehicles off. As I purchased this vehicle I bought the silver extended warranty which has been awful to use because everyone at west herr becomes blind and brain dead when it comes to seeing if it’s covered under warranty. Also on top of that, if it so happens to be covered under warranty they will avoid you and make as many attempts as possible to find the blame on you, which leads to wasting even more time. I have waited 3-4 days just to hear back if a part was covered under warranty. Now, my last recent visit was the worst yet. I dropped my vehicle off for two days due to some electrical problems with awd and suspension issues. After two days i had called several times with no call backs and no updating. While in panic mode, I deciding to see if I could trade in this LEMON that they sold me. They offered me almost 15k less than what it was worth on KBB. I was appalled by this. I went back to the shop and said give me paper work that says what’s wrong with it. They then write up the most ridiculous list of the most expensive parts listed on it which came up to some ridiculous amount of money. Best part is, after two days of sitting there they didn’t even BOTHER to see what was covered under warranty while I was paying out of pocket for a rental car. Still to this day I’m waiting to even see what’s covered under warranty but since everyone goes blind, I’m not sure I’ll find out soon. So until then, I’m driving around a 44,000 dollar lemon they sold me. PS I have been trying to get into cantqct with someone before writing this review, but that too has been impossible. More

Nice atmosphere well informed salesman No pressure no hype just well informed salesman who handled all my questions with information about the vehicle that I was interested in.During the te No pressure no hype just well informed salesman who handled all my questions with information about the vehicle that I was interested in.During the test drive explained all the features and operation of the vehicle. More

Very accommodating visit and staff was easy to work with. No pressure and was quick and easy process. Will be back soon! Thank you, Barry Dunstan! No pressure and was quick and easy process. Will be back soon! Thank you, Barry Dunstan! More

New car sale Salesman were very informed with all the programs that are available to help the customer Trade in price was very fair according to KBB Thank you Salesman were very informed with all the programs that are available to help the customer Trade in price was very fair according to KBB Thank you More

Lease Ram 1500 Classic Warlock My experience with West Herr dodge was the best experience with a car dealership that I have ever had. It was painless, no pressure sales and the staf My experience with West Herr dodge was the best experience with a car dealership that I have ever had. It was painless, no pressure sales and the staff was very accommodating. Now I have the truck I wanted at a great price thanks to Aron Wild and his co workers at West Herr Dodge! More

Great The saleman was knowledgeable and very good at explaining how things worked. It was a great experience from buying to finance. Highly reccomend Curtis The saleman was knowledgeable and very good at explaining how things worked. It was a great experience from buying to finance. Highly reccomend Curtis Reinheimer More

Excellent experince with West Herr I am giving West Herr a five star rating due to my recent excellent buying experince at their Dodge Dealership. No pressure, full attention to my need I am giving West Herr a five star rating due to my recent excellent buying experince at their Dodge Dealership. No pressure, full attention to my needs and treated with the utmost respect by my salesman. This is by far the most pleasant new car buying experience and trust me, I have bought many new vehicles in the past. I highly recommend them to anyone who is considering buying, but hesitant due to past bad experiences. More

Great experience Salesman was professional, courteous, personable, and took his time to listen to what kind of vehicle we wanted and could afford. He was not pushy. W Salesman was professional, courteous, personable, and took his time to listen to what kind of vehicle we wanted and could afford. He was not pushy. We didn’t feel pressured to purchase anything. He took the time to find the right vehicle for us based on what our likes were. He explained everything in detail and answered our questions with patience. We purchased a vehicle of our choice and drove it home that day! It was a great experience overall! More

Delivery of a dirty car. Throughout the years we have purchased many cars from dealerships and I have to say that this was the worst car delivery experience. I spent over ten Throughout the years we have purchased many cars from dealerships and I have to say that this was the worst car delivery experience. I spent over ten hours on the first nice Sunday weather wise buffing out scratches and cleaning a brand new car not to mention the hundreds of $$'s in cleaning supplies used. A brand new car should look and feel like a brand new car when leaving the dealership. Spoke with salesman regarding issue who stated he mentioned the issue to management and never heard a thing back. More