West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Initially shopped for a used Toyota Rav4 on the internet and local newspaper. I went to Doan Dodge for specific test drive and then the negotiations began. Their car lot listed price was higher than interne and local newspaper. I went to Doan Dodge for specific test drive and then the negotiations began. Their car lot listed price was higher than internet price so serious negotiations started at lower price. I feel I got a good price deal from Roland and committed to the purchase. That's when the excellent customer service continued. They agreed to hold the auto on their lot while I set-up cross-country transportation to the owner in California. They spent a lot of time getting the paperwork just write using Fedex. I couldn't be more pleased with the professionalism, courtesy and attention to detail that they both displayed through the entire process. No hassles, quick return calls and salesman integrity will certainly bring me back to Doan/Roland and Matt. Rick Brown (Webster, NY). More

Came in to Doan to look for a used car. Found one we like with the help of John Schneider and bought the car. No hassle and no problems. I would came back again and I will recommend Doan and John and also Ma with the help of John Schneider and bought the car. No hassle and no problems. I would came back again and I will recommend Doan and John and also Matt Tyler. More

This is my second time coming to Johnny D to buy a car. Both times he has gone above and beyond to help me buy a car that I love and that is in my price range. He is honest and I trust what he has to recom Both times he has gone above and beyond to help me buy a car that I love and that is in my price range. He is honest and I trust what he has to recommend in purchasing a car. He is very patient and did not pressure me or rush me to make a decision in purchasing a car. I have recommended him to family, friends, and the owner of the company I work for. Everyone has been just as pleased as I am. I will continue to go back to Johnny D More

JUST PURCHASED A NEW JEEP PATRIOT FROM DOAN. WENT THRU MR. MATT TYLER. MY WIFE WENT FIRST TO 'WINDOW SHOP', FOR A NEW CAR. SHE WAS INTRODUCED TO MR. TYLER. SHE WAS SO IMPRESSED, SHE BROUGHT ME BACK THERE MR. MATT TYLER. MY WIFE WENT FIRST TO 'WINDOW SHOP', FOR A NEW CAR. SHE WAS INTRODUCED TO MR. TYLER. SHE WAS SO IMPRESSED, SHE BROUGHT ME BACK THERE TO MEET HIM. WE DIDN'T LEAVE UNTIL WE HAD AN AGREEMENT TO BUY A NEW VEHICLE. MATT WAS EXCELLENT! VERY KNOWLEDGEABLE, AND MORE IMPORTANTLY HONEST AND UPFRONT. MY WIFE KNEW WHAT SHE WANTED, AND I KNEW WHAT I WAS WILLING TO, AND COULD AFFORD TO, PAY. MATT ANSWERED ALL QUESTIONS. WE NOW HAVE A NEW JEEP, AND VERY SATISFIED. BRAVO. More

Matt Tyler went above and beyond for us - he was great. Low pressure, honest and just easy to work with. We instantly trusted him and we would definitely recommend him and the dealership to our friends and Low pressure, honest and just easy to work with. We instantly trusted him and we would definitely recommend him and the dealership to our friends and family. John Frase also was great to work with and we appreciate his help. The dealership itself is clean, inviting and well-cared for. THANK YOU very much - we are thrilled with our new Jeep Liberty. More

Glenn Arnold is a very nice and wonderful person to deal with. He told us everything about the car we liked. Then he was there every step of the way when we decided to buy. I was very pleased with him and I with. He told us everything about the car we liked. Then he was there every step of the way when we decided to buy. I was very pleased with him and I would recommend him to my friends and family. I loved the way we were treated by everyone at the dealership. I give everyone that we dealt with at Doan a 10 out 10. Thank you Glenn Arnold and everyone for making our experience a memorable one. More

We have purchased both used and new from other dealerships in our area. In the past nine years we have purchased 8 vehicles between the two of us and by far Doan is the best! Our sales person, Mat dealerships in our area. In the past nine years we have purchased 8 vehicles between the two of us and by far Doan is the best! Our sales person, Matt Tyler is not only knowledgeable, but also GREAT at customer service. Just purchased a new Chevy Camero from them last year and have been VERY satisfied. We will both be back to purchase another vehicle from Matt when the time comes. Roberta Miller Anne Marie Rodola More

Why did I rate 5 stars ? Great dealership experience ! Why did I rate 5 stars ? Great dealership experience ! This is our third vehicle from Doan Dodge . Corey DeKruger was Excelent,very courteous and hel Why did I rate 5 stars ? Great dealership experience ! This is our third vehicle from Doan Dodge . Corey DeKruger was Excelent,very courteous and helpfull.He is an asset to the company !He was there for us even after the sale. The sales,Service and parts departments were great also. Great selection and service ! More

Any and every time I have had to purchase a new car John DiPasquale is always there for me. Always willing to listen to my needs as a customer and coming up with a great solution every time. Any time I nee DiPasquale is always there for me. Always willing to listen to my needs as a customer and coming up with a great solution every time. Any time I need to have that car or ANY of my cars serviced Chris Spade makes me feel welcome and addresses any of my needs in the service department. More

The salesperson steve was awesome. Extremely friendly, easy to joke around with. Th.ere was an accident up the road from the dealership when we left he called us to make sure it wasnt us who was in the a easy to joke around with. Th.ere was an accident up the road from the dealership when we left he called us to make sure it wasnt us who was in the accident. To me that is great customer service. More