West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

The most honest and patient dealer!! Tom called and notified us of every little process. Worked so hard to get us approved! Once approved, he looked over everything throughly! He tried to Tom called and notified us of every little process. Worked so hard to get us approved! Once approved, he looked over everything throughly! He tried to get us the price we wanted the car for and came as close as possible! Would definitely recommend him to anyone reading this! He's soo nice and very knowledgable!! More

No Pressure Purchase I went to Doan Dodge Chrysler Jeep Ram last Saturday to test drive some Jeeps as the lease on my current vehicle was coming to an end. Andy Guarino me I went to Doan Dodge Chrysler Jeep Ram last Saturday to test drive some Jeeps as the lease on my current vehicle was coming to an end. Andy Guarino met me on the floor and asked what I was interested in. He was very friendly and personable. After a quick chat he immediately brought a few models out for me to test drive before we started talking details. Once I decided on the Cherokee he showed me a bunch of different "add ons" I could select. I felt he was very honest and forthcoming with what features are worth paying extra for given my usual driving habits. There was no pressure the entire time and I felt very comfortable "negotiating" with him. He said "the last thing I want is for you to lease something and not be 100% happy." This made me feel like he had my best interest at heart. I ended up leasing a 2014 Cherokee Latitude and am VERY happy with it. I highly recommend going to a Doan dealership! When my new lease is up I know I will be returning for my next vehicle! More

Walter MacDonald After a crappy experience at Vision Dodge in Penfield. I contacted Tom at Doan Dodge. The whole car buying experience couldn't have been any smoother. After a crappy experience at Vision Dodge in Penfield. I contacted Tom at Doan Dodge. The whole car buying experience couldn't have been any smoother. My wife an I were so pleased we ended up buying two jeep Cherokees. Tom T. Was great. Very helpful and friendly. I would recommend this place and Tom to anyone. More

Outstanding Background: I had been searching for a specific type of vehicle for about a month before this dealership was recommended to me. A staff member from t Background: I had been searching for a specific type of vehicle for about a month before this dealership was recommended to me. A staff member from their sister dealership (Doan Chevrolet) had suggested I try Doan Dodge after an internet search showed a vehicle matching my specifications on the lot. Upon arrival, I was introduced to Tom Tantalo who immediately directed me to a vehicle I had identified for him online. After a test drive and a brief discussion on the vehicle's specs, Tom sat down with me and thoroughly and patiently answered any questions I had for him. After a few days of deliberation, I bought the vehicle. I could not have been happier with my experience. The Sales Rep: When we were first introduced, Tom claimed that he was a no-nonsense guy and that he would be direct and upfront if his customer would do the same. He had also stated that he was a person first and a sales rep second, claiming that he would fight his boss to arrange terms that I was comfortable with. After concluding my business with him, I can testify without a doubt that Tom is a man of his word and an absolute pleasure to work with. Tom worked out a trade-in deal that went beyond my expectations and was precise and professional when addressing all of my concerns. He also put forth the extra effort necessary to set up dialogue between myself and a vehicle's previous owner so I could obtain information that the dealership was unable to provide. In my opinion, Tom's actions go above and beyond what was expected of him I could not have been more pleased with his demeanor.It should also be mentioned that Tom was very friendly and very easy to talk to, and I truly felt as though I was meeting a friend, not a salesman. After all was said and done, Tom even got us a gift card to Dunkin Donuts. I could not be more satisfied with my experience with Mr. Tantalo. The Dealership: Although my experience at the dealership was relatively brief, i found the to be clean, very well organized, and its staff courteous and helpful. Overall, 10/10 More

Great Experience worked with John Dimartino on trading my 2012 lexus es350 on a new 2014 dodge ram. setup the truck just the way i liked it. worked with John Dimartino on trading my 2012 lexus es350 on a new 2014 dodge ram. setup the truck just the way i liked it. More

John & Stephanie My husband and I were looking in January for a new Dodge Journey. Sami was very helpful in discussing with us different options on the vehicles we we My husband and I were looking in January for a new Dodge Journey. Sami was very helpful in discussing with us different options on the vehicles we were interested in. So in February when I went in to look to purchase another vehicle, I asked for Sami. He remembered me. Even though it was snowing out, he went and brought up the used car I wanted to test drive. We took it around the block. It drove fantastic in the snow and I knew that was going to be my vehicle. I told Sami that I loved the car. Sami & Adam did everything they could to help me get the payment I needed and that I was satisfied. We have bought 6 cars from Doan and we love your service department. They are always friendly and are willing to help with any problems. We won't buy a car anywhere else. More

Great car, great deal I had to replace my 2002 Buick Regal in a hurry. Steve made finding me a great car at the right price and financing I could afford a wonderful experi I had to replace my 2002 Buick Regal in a hurry. Steve made finding me a great car at the right price and financing I could afford a wonderful experience. Steve is very personable and knowlegeable in his sales approach. I looked at several cars and options and never felt pressured. I looked at several cars on Saturday and drove my 2012 Mazda 6 out of the lot on Wednesday-he handled all the paperwork efficiently-I just had to sign and drive!!! I am very happy with my experience and absolutely love my new car. More

Lease of a Jeep My experience was wonderful at Doan. John Schneider was very informative and worked well with us. He listened to what we wanted and let us know about My experience was wonderful at Doan. John Schneider was very informative and worked well with us. He listened to what we wanted and let us know about all of Doan's current deals for leases. This was my first car leasing experience, and I will plan on leasing from Doan again- as the service was phenomenal. I recommend Doan- and John Schneider specifically, to anyone looking to buy or lease a car. More

Shopping made easy. From the moment we stepped into the dealership to the process of signing the paperwork, we were made to feel at ease. Our sales person (Steve Vieira) From the moment we stepped into the dealership to the process of signing the paperwork, we were made to feel at ease. Our sales person (Steve Vieira) took the time to listen to what we were looking for and never pressured us a bit. We're now driving a car that we love and can afford. We would definitely recommend this dealership to others! More

Great This was a great place to be. I had worked with Hoang Levin and he was very great. He helped me find the car that was just right for me. He was very h This was a great place to be. I had worked with Hoang Levin and he was very great. He helped me find the car that was just right for me. He was very helpful and had a great and positive attitude. He let us test drive many vehicles and by the time we were back from the test drive he would have the next vehicle ready to go. He had a smile on his face for the past three weeks we have been coming and going. Also he did try very hard to find the right color car and everything we needed. I would say that out of all of the sales consultant I have seen he is one of the best. I hope to come back and buy more vehicles from you guys. More