West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Excellent car buying experience, great prices!! I would like to preface my review by stating that I am in my very early twenties, and have owned proximately 7 cars. When buying a car by myself in th I would like to preface my review by stating that I am in my very early twenties, and have owned proximately 7 cars. When buying a car by myself in the past I have expierienced a great deal of judgemental salesman. THIS WAS NOT THE CASE AT DOAN! From the minute I walked in the door, I was treated with a great deal of respect (something I am not accustomed to). I was paired up with a very good salesman who was more than happy to accommodate to my requests. I have owned the car for a couple of months now and have no regrets. They got me in my new car within a few hours, and at a very fair price (below KBB value). I have had no issues with the car and will highly recommend this dealership to my friends and family. More

Great ! Great lease! Will come again !let me try out a number of cars. Let me take all the time I needed. Friendly staff , wife will come next! Great lease! Will come again !let me try out a number of cars. Let me take all the time I needed. Friendly staff , wife will come next! More

Great car buying experience! Johnny D was awesome! So knowledgeable and accommodating. A true one stop shop! I would absolutely recommend Doan and will be back when it’s time to b Johnny D was awesome! So knowledgeable and accommodating. A true one stop shop! I would absolutely recommend Doan and will be back when it’s time to buy my next car! More

Excellent service ! It was a pleasure working with Johnny D. He was very considerate and made sure I got exactly what I was looking for and that it was affordable ! I wou It was a pleasure working with Johnny D. He was very considerate and made sure I got exactly what I was looking for and that it was affordable ! I would recommend him to anyone in the future. More

Extremely happy with my return visit! I returned to Doan looking for a new work vehicle after my last purchase from them almost 15 years ago. I was once again extremely happy with the prof I returned to Doan looking for a new work vehicle after my last purchase from them almost 15 years ago. I was once again extremely happy with the professionalism and no pressure atmosphere that I remembered from my history with Doan. My salesman, Mike Huynh, was very knowledgeable and made the sales process easy and simple, from vehicle selection to financing to vehicle delivery. I am also thrilled with my new "Promaster Van". I have driven Fords and Chevy's during my hiatus from my previous Doan purchase and I am now back to being a loyal Ram and Doan Customer! Thanks to all at Doan! More

New car It was my first time coming in to lease a car and I wasn’t sure what kind of options I would get with the price range I was looking for. Hoang was am It was my first time coming in to lease a car and I wasn’t sure what kind of options I would get with the price range I was looking for. Hoang was amazing he was super helpful, honest and friendly. He was able to help pick a car that was safe and exactly what I was looking that was in my budget! More

Excellent! Johnny D. Is the best salesperson in the world! He made the buying process very easy and he found THE EXACT Jeep Grand Cherokee my wife wanted!! Johnny D. Is the best salesperson in the world! He made the buying process very easy and he found THE EXACT Jeep Grand Cherokee my wife wanted!! More

2017 Ram Laramie Longhorn 10,900 mile I would like to update my review and my rating for Doan Dealership. While admittedly I was frustrated initially with this purchase the dealership has I would like to update my review and my rating for Doan Dealership. While admittedly I was frustrated initially with this purchase the dealership has worked incredibly hard to make the situation right and I believe that needs to be noted and the record updated. They have satisfied all my outstanding concerns and have extended some excellent customer service and service recovery efforts. I would like to thank them for their efforts and can say I would recommend them for a future purchase I bought a 2017 Ram Laramie Longhorn and got it for a reasonable price point, at least I thought I did. First off a vehicle of this level should be (Ram Certified) in nearly new condition. My experience first was that someone in the service area allowed it to roll out with one tire that was nearly 80% used up, at least compared to the others. It went flat on day 3 and I needed to argue with the dealer to get reimbursed. Next I found that the washer fluid system did not work. I live 2 hours from this dealer and 20 miles from any Ram dealer. They forced me to a dealer for repair which will take up hours of my time. Not sure if the tire guy filled the reservoir with non winter fluid or if the motor is defective, either way should not happen on a certified Truck 3 days into purchase. Simply horrible customer service and expect little help when something goes wrong. More

Left with a very good experience My experience with Doan and with Marty Battaglia was a good one. Marty knows his product and was very helpful. Not a high pressure sales person. Ve My experience with Doan and with Marty Battaglia was a good one. Marty knows his product and was very helpful. Not a high pressure sales person. Very straight forward. Always a new car buyer in the past he suggested the used vehicle as a better option for my needs. So far, it us working out well. I would not hesitate to recommend Doan or Marty to anyone and will if the occasion arises. More

Again, fantastic service! I purchased a certified, pre-owned Ram from Doan about a week ago. I developed a shake at highway speeds (it simply ended up being a wheel that threw I purchased a certified, pre-owned Ram from Doan about a week ago. I developed a shake at highway speeds (it simply ended up being a wheel that threw a weight). Anyway, again I dealt with John Dimartino who was nothing less than amazing. But the real star was the service mechanic I dealt with, John Cody. He took the time to explain to me what it was that he found that was causing the issue, and what he did to repair it. Here is the kicker, after I drove it home, about an hour later, he called to me ask how the ride was and if I felt there was any persistent problem with the shaking (Due to my path home, I didn't have to be too long on the highway) but I told him that it seems to be fine, he then reassured me that if I needed to bring it back in, that they would take care of it. Amazing service again!! Now who cares enough to call after you have picked up a vehicle from service? Really, who does that Doan does! More