West Herr Chevrolet Orchard Park

Just recently worked with Cory Espinola at this location to trade in my old lease and drive away in my new mom ride - a beautiful minivan. From the start Cory was nothing but accommodating to us. Everythin to trade in my old lease and drive away in my new mom ride - a beautiful minivan. From the start Cory was nothing but accommodating to us. Everything from the test drive to the final process was seamless. Cory never once became annoyed with my demanding nature and will 100% work with him in the future. More

August of 2018 I bought a Nissan Pathfinder from West-Herr. The experience was wonderful. Cory was great. He made everything as easy as possible. He still texts me occasionally to make certain every West-Herr. The experience was wonderful. Cory was great. He made everything as easy as possible. He still texts me occasionally to make certain everything is good. I will soon be making a return trip to see him for a new vehicle for my wife. More

Cory Espinola & all the West herr staff were great to work worth! I was in a jam and in need of a new car. They worked with my not so great credit & stayed in my budget to find a car that could fit my fa work worth! I was in a jam and in need of a new car. They worked with my not so great credit & stayed in my budget to find a car that could fit my families needs. they were up front & not pushy at all. 🤟🏻 More

Best around! I leased a Chevy Cruze from West Herr Chevrolet Orchard Park and had one of the best experiences of my life. My sales associate, Joe Lewecki, made me I leased a Chevy Cruze from West Herr Chevrolet Orchard Park and had one of the best experiences of my life. My sales associate, Joe Lewecki, made me feel like I am more than just a customer. When you step into that cubicle you feel like a part of the Lewecki family. Full disclosures given and always trying to do right by the customer. I was incredible happy with my lease and the outcome. I’d recommend Joe and the West Herr staff to anyone in the market for a new/used vehicle! More

DO NOT SHOP HERE! Do not allow your parents to go here without you! they will take advantage of elderly! lie, cheat, steal and sell substandard cars at marked up prices Do not allow your parents to go here without you! they will take advantage of elderly! lie, cheat, steal and sell substandard cars at marked up prices... More

Avoid the West Herr group The West Herr group overall has proved in the past that my business is not important to them. A service rep. suggested I should take my business elsew The West Herr group overall has proved in the past that my business is not important to them. A service rep. suggested I should take my business elsewhere. After the service guarentee is complete on my lease, I will take his suggestion. That type of professionalism is what drives customers to other manufacturers. More

Wish I could say better things Repeat customer but unfortunately I had a very bad experience this last tiem. My lease is up on my old vehicle , need a new lease. So I made an app Repeat customer but unfortunately I had a very bad experience this last tiem. My lease is up on my old vehicle , need a new lease. So I made an appointment to look at new options. My appointment wasnt honored. The sales person met with someone else at my scheduled appointment time because the other buyer "had an emergency". I was asked to reschedule or wait. Unfortunately I waited over an hour and fifteen minutes and then the experience got worse! I was told the NEW 2017 vehicle I was interested in could only be purchased, not leased and that they are no longer able to lease a new 2017 vehicle... UMMMM WHAT?!?! Also was told by the sales person "you are really making me work hard for my money". OMG! - Are you kidding me?! I have never been made to feel less valued as a customer. Long story short, I LEASED same vehicle from another dealer the same day! More

LIARS My transaction started off sketchy the sales person Robin asked me to lie to the manager Steve Beckett that he worked with me for over a week. Long st My transaction started off sketchy the sales person Robin asked me to lie to the manager Steve Beckett that he worked with me for over a week. Long story short I put a down payment to hold a 2008 liberty sport they told me the car (already inspected) would be ready by thursday and I should be all set to go. I get a call from the manager Steve Tuesday which was very vague to give them a call so I called him 5 times over the span of 30 mins no answer. Next I call my sales guy a who (did not answer) and 2 mins later he texts me "Did I talk to his manager" I call the store got in touch with the sales guy named Robin who tells me they can't sell the car bc it's a bad car. At this point I already got a loan from my bank so they try to upset me a new car which they gave me their bulls**t talk about how they price their cars and stated we can give you 500 off the next car which was $6000 more than the car I originally wanted. At this point I'm pissed I ask for my money back (I paid in cash NEVER do what I did) they tell me they need my address to give me a check (which is a lie) so I asked why would you need my address if Im coming to pick up a check, they tried to secretly mail me my check so I (a very upset customer) wouldn't come into the store. Needless to say I checked online the car is still available to sell with a different (higher) price on it. It is an 08 jeep liberty tan was 88599 miles, don't ever go to them. More

What a disaster!!! I had a so called appointment with "The Manager on Duty" on Friday May 22nd...When I got there the "The receptionist" (Barely a reception) asked me wh I had a so called appointment with "The Manager on Duty" on Friday May 22nd...When I got there the "The receptionist" (Barely a reception) asked me what the manager's name was...(My first clue that something was wrong)...I told her I didn't know, that I was just told to ask for the manager on duty...She went in the back, came out and said someone would be right with me...That was a joke...No one ever came for the half hour I sat right in front of the non-receptionist...She never made a move...When I told her I was leaving I got no reaction from her...If this is how they treat you before they get your money, imagine how they will treat you after if you have some kind of problem...I could go on but you get the idea...I wouldn't buy a paper clip from these people!!! More

customer I have complained about a used vehicle that I purchased the end of November 2013. I have taken the vehicle to them numerous times, only for them to ke I have complained about a used vehicle that I purchased the end of November 2013. I have taken the vehicle to them numerous times, only for them to keep saying they see nothing wrong. My complaints began the first week I bought the vehicle. Here it is 6 months later and now they see things that are wrong and refuse to repair them. I do not recommend anyone purchasing a used vehicle from West Herr. I have dealt with two other dealerships previously and West Herr is by far the worst ever!!! More