West Herr Chevrolet Orchard Park

So easy to work with. They patiently answered my many questions and gave me all the information upfront. No pressure to buy. Great experience. They patiently answered my many questions and gave me all the information upfront. No pressure to buy. Great experience. More

Adam was professional and friendly. My service work was done in a prompt manner. Waiting area was clean and comfortable My service work was done in a prompt manner. Waiting area was clean and comfortable More

The service was great. I had no issues. The people that took care of me. No exactly what they were talking about. It was a good experience. I had no issues. The people that took care of me. No exactly what they were talking about. It was a good experience. More

They were able to change my oil and rotate my tires in a very reasonable amount of time for my 1st oil change. I have taken a brand new truck in 4 times because my radio volume keeps going out at random t very reasonable amount of time for my 1st oil change. I have taken a brand new truck in 4 times because my radio volume keeps going out at random times and doesn't come back on until the truck is turned off, locked and sits for over 10 minutes, navigation randomly quites and won't open. While there are a number of technical service bullitens on this problem. It has yet to be fixed! numerous emails and calls to the service manager have yet to be returned (he left me one voicemail, asking me to contact him, which i have, but has yet to return). My salesperson was great, but the true test comes when you have a problem. To buy a new 70K and have your premium bose sound system randomly not work is unexceptable to anyone I know. I take vidoes to show, I drove it to the dealership while it was happening, but without an error code being recorded, they don't know what to do. To date, they have not replace a single part, not even the amplifier. More

West Herr Chevrolet Orchard Park service department was friendly fast with service time and kept me informed. AAA+++ friendly fast with service time and kept me informed. AAA+++ More

Great service , Pleasant , kind , respectful and they always make it a pleasant experience. Thank you always make it a pleasant experience. Thank you More

I feel lost when I go there- dealership is too busy - no personal connections made personal connections made More

Wonderful experience from start to finish! Tom, Cory and Leah were absolutely terrific to work with! Tom listened to what I was saying and was never pushy! He really took the time to make s Tom, Cory and Leah were absolutely terrific to work with! Tom listened to what I was saying and was never pushy! He really took the time to make sure I was happy with my new car and made me feel comfortable with my decision. Leah was lovely to work with and really went over and above (she called to make sure everything was working in the car). Terrific experience! More

Jay was attentive and courteous when I voiced my concerns. He was professional and timely dealing with the issue. concerns. He was professional and timely dealing with the issue. More

This is the best dealership I have ever worked with and the salesman Donovan Scott was a joy to work with very knowledgeable and courteous explained everything to us. the salesman Donovan Scott was a joy to work with very knowledgeable and courteous explained everything to us. More