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West Herr Buick GMC Cadillac of East Aurora
East Aurora, NY
646 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 646 reviews
October 23, 2019
Lease Renewal Awesome service. Tim and Melissa are excellent sales reps with the customer in mind first always. Couldn’t be happier with my experience with them Awesome service. Tim and Melissa are excellent sales reps with the customer in mind first always. Couldn’t be happier with my experience with them More
by Tmuzz
Employees Worked With
Tim Bennett and Melissa Widomski
October 22, 2019
Great salesman/great dealership West Herr Buick, GMC & Cadillac is where it’s at. My lease was ending soon and I contacted my car guy- Don Graham. In no time at all I had pricing on West Herr Buick, GMC & Cadillac is where it’s at. My lease was ending soon and I contacted my car guy- Don Graham. In no time at all I had pricing on the make & model I was interested in. Everyone was helpful & knowledgeable! I now am a new owner of a Black GMC Terrain and couldn’t be happier with my service and vehicle! More
by Tg95
Employees Worked With
Don Graham
October 19, 2019
Great experience on leasing a new Terrain Would recommend anyone I know interested in buying or leasing to visit George. He is very helpful and on top answering all questions. Excellent experi Would recommend anyone I know interested in buying or leasing to visit George. He is very helpful and on top answering all questions. Excellent experience!! More
by Enewberry
Employees Worked With
George Wheeler, Taylor
October 17, 2019
Good people I love the small town feel of this dealership. Everyone is super friendly and helpful. Mike is the general manager and did a great job for me. I love the small town feel of this dealership. Everyone is super friendly and helpful. Mike is the general manager and did a great job for me. More
by Mattlasher
Employees Worked With
Mike Bolea
November 02, 2018
It Comes Down to Your Life No joke, this dealership has no regard for your safety or your life. They are only concerned with getting you to sign the paper, even though the secon No joke, this dealership has no regard for your safety or your life. They are only concerned with getting you to sign the paper, even though the second you do...your damned to one of the worst service and repair departments I've ever experienced and I've owned and had more than two dozen cars repaired over the years. Last time I left this location I left without oil in my engine, an old air filter and horribly over "patched" tires that are bald and riddled with their patched up fix job. It was so bad that I had to go to the Williamsville location where they again told me how poor of conditions that 2012 SRX was under. Only had the car for 8-9 months now and I have had to go to East Aurora 5 times to get same job not done. In addition to neglecting all of my maintenance needs, when I was told all these things were still covered by the warranty, none of it was...Dave T. my sales rep, lied and deceived me all because I listened to a referral. Please, stay away from this place and if you do go here, just buy a new car and get repairs anywhere else but East Aurora. It's your life and it isn't worth risking at this terrible place. After five attempts to fix the tires, a new battery, new air filter, and now a new drive shaft that I had to pay for, the thing that worries me the most is that they forgot the oil in the truck...how simple and basic to forget. That is so basic that to forget to put oil in the engine is nearly intentional...leading me to think they dont have a regard for safety here. Avoid and save your life. The sad thing(s) is/are that I am a kind hearted orphan, a disabled/retired Marine and missionary who was referred to this dealership. That is sad, disrespectful and very revealing. DO NOT buy or come here, if you do, don't say nobody warned you of the issues you will face here. Go anywhere else but here, I've had more success buying cars on craigslist...sad but true. More
by cwill
Employees Worked With
Dave T. Brian (services), plus more, West Herr
May 04, 2018
Simple fix at West herr East Aurora I've only had the caddy srx for a free months and I've already had to drive 80 plus miles three going on four times to get a simple tire replacement j I've only had the caddy srx for a free months and I've already had to drive 80 plus miles three going on four times to get a simple tire replacement job. Three times later and many hours waiting in their lobby and now I have to go back again just to do something I could do myself if I had the right tools. It's a shame how poorly they treat their customers after they get them to sign the contract. More
by Cwill87
Employees Worked With
Brian from service and David from sales.
November 01, 2017
High pressure....sign right now or lose the deal!! Almost.....and I mean almost signed for a new vehicle. Just needed to make a decision! However, the sales rep really turned us off. He pushed to get t Almost.....and I mean almost signed for a new vehicle. Just needed to make a decision! However, the sales rep really turned us off. He pushed to get the deal signed before EOM. UGH!! We love our older GMC vehicle, which was purchased from East Aurora GMC Buick but man have times changed! More
by shawtski
Employees Worked With
N/A
June 14, 2017
Service Management Nightmare Sold us a 2012 Jeep Liberty. Gave us a rental for the week because the muffler needed to be replaced. Apparently, while lifted for the muffler, their Sold us a 2012 Jeep Liberty. Gave us a rental for the week because the muffler needed to be replaced. Apparently, while lifted for the muffler, their mechanic "didn't notice" that the oil pan was completely rotted through (my girlfriend who can barely put wiper fluid into her own car noticed it immediately when she crawled underneath). When we found out a few weeks into owning the car (we're pouring quarts of oil in every day) we called them because we just bought the car and they sold it to us in that condition. Service manager was nasty to us on the phone. Had to do a lot of fighting to get them to even look at it. Currently fighting to get them to repair it. DO NOT BUY FROM THEM!! This has been an absolute nightmare and they have been nothing but rude and deceiving! More
by jeepnightmare
Employees Worked With
Mike (service manager)
July 25, 2016
No service is poor service I had a scheduled 9:00 am appointment for an oil change and tire rotation. It should be a 45 minute service. I dropped my vehicle off at 8:45 am and I had a scheduled 9:00 am appointment for an oil change and tire rotation. It should be a 45 minute service. I dropped my vehicle off at 8:45 am and returned to pick it up at 11:00 am. Not only was my vehicle not ready after 2 hours, but it wasn't even taken in yet. The service guy told me he could get it in right now and it would take 45 minutes. I had to be to work by 12:00 noon and couldn't wait. So I left without the service being performed. Why take appointments if you can't stick to the time. Their time is no more important than my time. DISAPPOINTED! More
by Disgusted customer
Employees Worked With
?
February 24, 2015
Second car leased through Lisa Rogenmoser I am the first to admit that I dislike car shopping, however dealing with Lisa was a pleasure. She was honest, courteous and very easy to deal with. I am the first to admit that I dislike car shopping, however dealing with Lisa was a pleasure. She was honest, courteous and very easy to deal with. I will never buy another car from another dealership! More
by Ann
Employees Worked With
Lisa Rogenmoser
