West Herr Buick GMC Cadillac of East Aurora

Don is the BEST! We had a wonderful experience and I love my new Acadia. I will definitely recommend West Herr to everyone I know. my new Acadia. I will definitely recommend West Herr to everyone I know. More

PREP DEPT. NEED A LOT OF WORK ARE SALES REP LISA ROGENMOSER AND ASST. KRISTINA ARE GREAT AND HELPFUL. BUT THERE NEW CAR PREP DEPARTMENT SUCKS, VEHICLE WAS NOT READY WHEN THEY HAD ARE SALES REP LISA ROGENMOSER AND ASST. KRISTINA ARE GREAT AND HELPFUL. BUT THERE NEW CAR PREP DEPARTMENT SUCKS, VEHICLE WAS NOT READY WHEN THEY HAD VEHICLE FOR 4 DAYS BEFORE P/U. FORGOT TO PUT ITEMS ON THAT WERE ORDERED WITH VEHICLE, THERE ARE OTHER THINGS BUT NEED TO TALK TO DEALER FIRST ON THEM. More

The service of the staff was great at the dealership. They provide all of the information about the lease upfront and nothing was hidden for the last momint. They provide all of the information about the lease upfront and nothing was hidden for the last momint. More

The salesman I worked with went well above and beyond what I ever expected. He made sure that I got the truck I wanted and that it had the features that I was looking for. Was more about making sure I what I ever expected. He made sure that I got the truck I wanted and that it had the features that I was looking for. Was more about making sure I was taken care of and got what I wanted rather than pushing a sale on me. He took the time out of his day to complete the sale and adhere to my timetable. My only negative critiques were that there wasn't a sign stating their affiliation with west Herr and no obvious main entrance. I parked in a neighbors parking lot and then went in and had trouble locating the main welcome/service desk. More

Our salesman, Nick, was exceptional! He was super friendly, detailed, and worked hard to get us a car that met our needs and fit our price range! friendly, detailed, and worked hard to get us a car that met our needs and fit our price range! More

Dealership was clean and very inviting. Everyone I encountered was very nice. George and Tyler made me experience extremely easy and fun. I came in and purchased my vehicle on the same night. encountered was very nice. George and Tyler made me experience extremely easy and fun. I came in and purchased my vehicle on the same night. More

Went in looking for options to get out of my current lease, 3days later picking up my new truck. Bruno Lombardo spent almost 2 hrs. Taking care of business, going over all my ideas and coming up with o lease, 3days later picking up my new truck. Bruno Lombardo spent almost 2 hrs. Taking care of business, going over all my ideas and coming up with one that worked. Great job. More

been buying cars for 50 years. this was my best experience relaxed comfortable atmosphere. This is the third vehicle purchased with Tim helping. Feels more like a friend than a sales person. Felt very relaxed relaxed comfortable atmosphere. This is the third vehicle purchased with Tim helping. Feels more like a friend than a sales person. Felt very relaxed and well informed. I know he was not giving us a lot of bull More

My experience at West Herr was really great. This was my second time back and they have a way of making car buying comfortable and easy. Don Graham did an incredible job explaining and providing options whi second time back and they have a way of making car buying comfortable and easy. Don Graham did an incredible job explaining and providing options while also giving honest advice. They let me test drive even over night to make sure I really loved the vehicle I was buying. They are always friendly, very thorough, and you can tell they care. Thank you for everything! I’ll be back once my lease is up :) More

Such an awesome experience working with Don Graham! I was blown away by how smooth and easy the process was. So happy with my choice! blown away by how smooth and easy the process was. So happy with my choice! More