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West Herr Buick GMC Cadillac of East Aurora
East Aurora, NY
646 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 646 reviews
December 30, 2019
Wonderful customer service and professionalism!! Since the moment I received a prompt email of the inquiry of my car, Jenn was super attentive, Nick was an amazing salesman, Charlie took care of my loan a the moment I received a prompt email of the inquiry of my car, Jenn was super attentive, Nick was an amazing salesman, Charlie took care of my loan and got me a great deal. I can’t thank enough Lisa and Kristina for explaining to me everything regarding my purchase and for waiting for me to get my car. I was treated like gold and I will recommend your team to everyone!! Claudia C. More
by claudiac222
Employees Worked With
Nick, Lisa, Kristina, Jenn and Charlie, West Herr
December 30, 2019
Greg our salesman has now sold us two Cadillac within the last year. He is welcoming, polite and makes you feel at ease. No high pressure sales or bait n switches. I highly recommend last year. He is welcoming, polite and makes you feel at ease. No high pressure sales or bait n switches. I highly recommend More
by Zohopa
Employees Worked With
West Herr
December 28, 2019
Christian Devine was a phenomenal sales person. He made the process simple and was with us every step of the way. This is our fourth vehicle from West Herr and always happy with the purchase. the process simple and was with us every step of the way. This is our fourth vehicle from West Herr and always happy with the purchase. More
by Dkd1489
Employees Worked With
West Herr
December 26, 2019
Melissa Widomski and her team are outstanding. This is my third vehicle with Melissa. She has always listened to what I want and then worked really hard to fit my needs. I feel like she is mire of a sister t third vehicle with Melissa. She has always listened to what I want and then worked really hard to fit my needs. I feel like she is mire of a sister to me than a car sales person. You have a keeper on your hands More
by Gobigred
Employees Worked With
Melissa Widomski, West Herr
December 21, 2019
Very nice and easy transaction working with Kyle Nelson and Charles Amto!! Thank you guys so much appreciate it! Be dealing with these guys again in the future! and Charles Amto!! Thank you guys so much appreciate it! Be dealing with these guys again in the future! More
by Snydercorey89
Employees Worked With
Kyle Nelson, Charles amto
December 19, 2019
I am purely writing this because of their service department. I have had an experience with bob Johnson’s service department and West each within the week. The customer service at Bob Johnson is abso department. I have had an experience with bob Johnson’s service department and West each within the week. The customer service at Bob Johnson is absolutely amazing. Their service department runs better then any other. Although they couldn’t replicate the problem they went above and beyond for me. Now West Herr is a different story. They were rude and unwilling to help. When I got my loaner from Bob Johnson they were fine with the paperwork I had and didn’t ask a question. West Herr refused to provide a loaner to me. They weren’t willing to do anything for me whatsoever. So now I have already had my truck towed here for warranty work and I have no vehicle to drive. I now have to pay for an Uber to go rent a vehicle myself. They are terrible and they will never have my business again. Worst service department I’ve ever seen and I work in sales management. Unfortunately they do not care once they have made the sale. More
by Donahue_nicholas
Employees Worked With
West Herr
December 17, 2019
Excellent Don Graham and his assistant were great that is why I travel from Gasport to buy my vehicles choice of product was great everyone at the location was out to please you why I travel from Gasport to buy my vehicles choice of product was great everyone at the location was out to please you More
by Hmm14067
Employees Worked With
Don Graham and his assistant , West Herr
December 14, 2019
We were on a limited time schedule since we don’t live in the Buffalo area, Greg came in on his day off, followed up after the fact to make sure everything was good! Very nice and helpful! Made it a great bu the Buffalo area, Greg came in on his day off, followed up after the fact to make sure everything was good! Very nice and helpful! Made it a great buying experience. More
by ymm
Employees Worked With
Greg Janca, West Herr
December 13, 2019
Everything organized and very nice. Especially Rob whom helped me when picking up the vehicle. He is Chuck Schmidt’s assistant. He was very helpful. helped me when picking up the vehicle. He is Chuck Schmidt’s assistant. He was very helpful. More
by LyndaH
Employees Worked With
West Herr
