West Herr Buick GMC Cadillac of East Aurora

After having a very rough beginning to my customer experience with a brand new 2020 vehicle, based on a unique GMC car defect; I am very happy to say that West Herr GMC of East Aurora was able to make experience with a brand new 2020 vehicle, based on a unique GMC car defect; I am very happy to say that West Herr GMC of East Aurora was able to make my experience great. I personally want to thank the manager Mike Bolea, sales rep Chuck Schmidt, and service manager John Connors. They really took a tough situation that was out of their control and made it right for me. I appreciate the time and effort they gave to make my situation right and am 💯 satisfied and would recommend them to friends and family. More

I came to the dealership to explore lease end options. My previous lease - also with this dealership - was very aggressive and an excellent value. Although Lisa explained that it would be difficult to find previous lease - also with this dealership - was very aggressive and an excellent value. Although Lisa explained that it would be difficult to find such a deal on the current model year, she was able to get me in a different vehicle that was a great fit for me and also an excellent value. I highly recommend working with Lisa. She was very responsive, respectful and never pushy. More

I was very impressed how they met my needs and wants. Best customer service i have ever received from any dealership by far. The sales TEAM did just that and worked as a ream , very impressed Best customer service i have ever received from any dealership by far. The sales TEAM did just that and worked as a ream , very impressed More

Wonderful customer service and professionalism!! Since the moment I received a prompt email of the inquiry of my car, Jenn was super attentive, Nick was an amazing salesman, Charlie took care of my loan a the moment I received a prompt email of the inquiry of my car, Jenn was super attentive, Nick was an amazing salesman, Charlie took care of my loan and got me a great deal. I can’t thank enough Lisa and Kristina for explaining to me everything regarding my purchase and for waiting for me to get my car. I was treated like gold and I will recommend your team to everyone!! Claudia C. More

Greg our salesman has now sold us two Cadillac within the last year. He is welcoming, polite and makes you feel at ease. No high pressure sales or bait n switches. I highly recommend last year. He is welcoming, polite and makes you feel at ease. No high pressure sales or bait n switches. I highly recommend More

Christian Devine was a phenomenal sales person. He made the process simple and was with us every step of the way. This is our fourth vehicle from West Herr and always happy with the purchase. the process simple and was with us every step of the way. This is our fourth vehicle from West Herr and always happy with the purchase. More

Melissa Widomski and her team are outstanding. This is my third vehicle with Melissa. She has always listened to what I want and then worked really hard to fit my needs. I feel like she is mire of a sister t third vehicle with Melissa. She has always listened to what I want and then worked really hard to fit my needs. I feel like she is mire of a sister to me than a car sales person. You have a keeper on your hands More

Very nice and easy transaction working with Kyle Nelson and Charles Amto!! Thank you guys so much appreciate it! Be dealing with these guys again in the future! and Charles Amto!! Thank you guys so much appreciate it! Be dealing with these guys again in the future! More

Excellent Don Graham and his assistant were great that is why I travel from Gasport to buy my vehicles choice of product was great everyone at the location was out to please you why I travel from Gasport to buy my vehicles choice of product was great everyone at the location was out to please you More