West Herr Acura of Buffalo

The building is bright and clean. The staff is very courteous and friendly making the visit comfortable. And at the end, everything is as promised. The entire team is so helpful. T The staff is very courteous and friendly making the visit comfortable. And at the end, everything is as promised. The entire team is so helpful. Thank you. More

Great service every time I have gone there. In and out in a reasonable amount of time. Jason took care of me on my last visit. He was very professional and courteous. Listened to my concerns a In and out in a reasonable amount of time. Jason took care of me on my last visit. He was very professional and courteous. Listened to my concerns and addressed the problem. Car was nice and clean when I left. More

Chip did great with this sale, he did all he could have to make it easier to buy the 2020 RDX. Easy to talk to and work with. to make it easier to buy the 2020 RDX. Easy to talk to and work with. More

Everyone who helped me at West Herr was excellent. The service was prompt and first rate. The service was prompt and first rate. More

I was pleasantly welcomed today at the West Herr Service Desk - Justin really made my experience memorable! He escorted me to the waiting room & made sure I had the remote to the TV! He took his time & ever Desk - Justin really made my experience memorable! He escorted me to the waiting room & made sure I had the remote to the TV! He took his time & everything was explained thoroughly. Justin made sure that I didn’t have to wait too long- he said he was substituting for the regular service person- I hope he is still around if & when I have to come in again! Thank you for being so nice!!!! More

Absolutely love my new "Used" vehicle I purchased from West Herr Acura! Paul and Kevin (sales) were very personable and took care of all my needs. Dave (finance) went through a bunch of options for an e West Herr Acura! Paul and Kevin (sales) were very personable and took care of all my needs. Dave (finance) went through a bunch of options for an extended warranty plan. (I never by extended warranties, but for my 2017 Infinity we found a warranty where I felt it was the right time to purchase "peace of mind" coverage.) Lastly, Kelsey was a great communicator and also outstanding at finalizing paperwork. She even caught a small discrepancy with the reported mileage which could've been an issue in the future. The General Managaer was also very pleasant, but did not have his name. Every customer wants to feel valued and also want to feel like they signed a great deal. Without question, I will come back to West Herr Acura for future vehicles! Thanks again! More

He was very helpful and he answer all my questions I ask him. He explained to me what I needed done on my next service. him. He explained to me what I needed done on my next service. More

Exceptional service. Thorough steps beginning to end. Working out solutions, completing a job well done and excellent customer service. Years of service there and num Thorough steps beginning to end. Working out solutions, completing a job well done and excellent customer service. Years of service there and number one in the future. More

Agent was great, much better than last time I brought in my other acura, would recommend my other acura, would recommend More