West Herr Acura of Buffalo

The service I receive is always pleasant and professional, and I never feel rushed or pressured to complete any maintenance, but I always use the service recommended the vehicle display. professional, and I never feel rushed or pressured to complete any maintenance, but I always use the service recommended the vehicle display. More

Jason showed care when I took my Acura MXD for oil change and NYS inspection. and NYS inspection. More

The customer service is outstanding very genuinely friendly, informative abd honest, I would truely recommend west Herr Accura friendly, informative abd honest, I would truely recommend west Herr Accura More

Friendly and helpful. On time. Comfortable guest lounge. Bath room was clean. Good coffee. Expensive On time. Comfortable guest lounge. Bath room was clean. Good coffee. Expensive More

Ok let’s start with the fact I’ve purchased over 10 vehicles from west Herr in the past 10 years… I’ve never been disappointed with the vehicles I’ve purchased until now.. and the fact that the GM @ Ac vehicles from west Herr in the past 10 years… I’ve never been disappointed with the vehicles I’ve purchased until now.. and the fact that the GM @ Acura has ignored me about it.. so I’ve purchased a 2020 gmc Sierra Denali 3L Duramax in September 2023 n within the second month I had it the timing chain blew.. apparently this was the second time! At least that’s what the mechanic said at west Herr… in which they had it for about a month.. then the check engine light came on 3 more times within the next 2 months after that… for a knock sensor… n some other things .. a valve n again they’ve had it for another month. I was told on Friday from my advisor working on the vehicle that the part finally came in and they would work on it Monday… then they were going to drive my vehicle for 200-300 miles and I would have it back on Thursday..well today is Thursday I was suppose to get it back today 4/4/24 but the advisor has not contacted me yet today. the truck is a dud… a lemon… never had I ever had so many problems with a newer vehicle ever.. wish I never bought it… or better yet wish west Herr would make it right for a loyal customer! I should’ve just kept my Acura. More

Service team thinks they can yell at you and swear at you worst experience ever they need a new service team or they need some new training on how to treat customers worst experience ever they need a new service team or they need some new training on how to treat customers More

Ciara and the West Herr Accura service team always provide excellent customer service and the technicians maintain my RDX. Always professional and friendly. ⭐️⭐️⭐️⭐️⭐️ 😃 provide excellent customer service and the technicians maintain my RDX. Always professional and friendly. ⭐️⭐️⭐️⭐️⭐️ 😃 More

Awesome customer service! Ciara was kind and helpful with all the questions I had. Rolled out of the dealership in no time thanks to her! Ciara was kind and helpful with all the questions I had. Rolled out of the dealership in no time thanks to her! More

Service was comprehensive which is why I come to WH. Jason is professional and helpful without any nonsense. He and your service department are the reasons I will be back. Jason is professional and helpful without any nonsense. He and your service department are the reasons I will be back. More

Great first service experience for my 2023 RDX. Waiting area was very comfortable and inviting Waiting area was very comfortable and inviting More