West Herr Acura of Buffalo

Don't buy this car Don't buy this car! I drove a total of 12hrs and missed work to be very let down. This all came after I'd settled on the price and signed all the pape Don't buy this car! I drove a total of 12hrs and missed work to be very let down. This all came after I'd settled on the price and signed all the paperwork. What was most upsetting was this car was advertised as new, but the whole passenger side had 1000 paint chips from rear fender, through rear door, passenger door to front fender. Worst of all, no one bothered to tell me about it and they thought I would just walk out the door with this car as is. They also acted like they never saw it! I think this was just a shady deal and if I hadn't noticed, they would have gotten away with it. TERRIBLE More

Outstanding Service Needed unscheduled service and called in the early morning. Was accommodated immediately. While there I was able to have routine maintenance performed Needed unscheduled service and called in the early morning. Was accommodated immediately. While there I was able to have routine maintenance performed as well. Would not trust my car's service to anyone else. More

Excellent experience!! Ray in sales and Bob in finance went above and beyond to help our daughter renew her lease! My husband and I went with her and she is thrilled with he Ray in sales and Bob in finance went above and beyond to help our daughter renew her lease! My husband and I went with her and she is thrilled with her new vehicle! Ray and Bob were both kind and professionally!! More

Awful service I had routine servicing including an oil change and a battery check, on 3/25/16. When I drove the vehicle home, the low battery warning light came on I had routine servicing including an oil change and a battery check, on 3/25/16. When I drove the vehicle home, the low battery warning light came on after only two miles. I then returned to the dealer and got a new battery At no time did the Service Department apologize, or adjust the bill, for the routine servicing which reportedly included a battery check but obviously did not. In addition, I attempted to sell a vehicle to Ray Laks. I got no response to an e-mail and no response to a phone message which I left for the used car manager. Both the customer service and the vehicle servicing at this dealership are poor. I would expect more from an Acura dealer. Go somewhere else for your car! More

very rude service manager brought my car to dealer. Unsatisfactory repair. Service would not fix the problem. Would never go back. Just terrible service. Don't go there. Servic brought my car to dealer. Unsatisfactory repair. Service would not fix the problem. Would never go back. Just terrible service. Don't go there. Service manager should be fired. More