West Herr Acura of Buffalo

The service department at Acura has been fantastic for the 5 years I have owned an Acura MDX. Mark Banas has been exceeding helpful, polite, professional and knowledgeable about my car, He has answered my the 5 years I have owned an Acura MDX. Mark Banas has been exceeding helpful, polite, professional and knowledgeable about my car, He has answered my questions and I am confident that the service has been done correctly for those 5 ;years. The reliability of the service department and Mark is a major reason I am driving an MDX, a car that I do like. Thank you Mark. I will add the other people in the service department are good too, And I originally was influenced to change to an MDX because of the very good sales representative I met at the time, Chip. He was knowledgeable about their cars and listened to my priorities in selecting a new car, and addressed them in detail. He was very polite and professsional, and most of all listened to my priorities and preferences and gave me good advice. More

Michaela was very friendly, and explained everything on detail about the car and paper. Great service. Very friendly, everything I needed was very clear even instructions to manage the mouse and menu detail about the car and paper. Great service. Very friendly, everything I needed was very clear even instructions to manage the mouse and menu More

Excellent, caring service. Knowledgeable technician. Nice waiting area. Was advised of estimate and asked if they should proceed. waiting area. Was advised of estimate and asked if they should proceed. More

Great service as usual. Professional associates were attentive, friendly and helpful. All-around customer care second to none.Always bring my vehicle here to be serviced for that reason. attentive, friendly and helpful. All-around customer care second to none.Always bring my vehicle here to be serviced for that reason. More

The service area was very efficient.Tyler met me at my vehicle promptly and escorted me to the waiting room. The room was clean and the wait was minimal. Very positive experience. vehicle promptly and escorted me to the waiting room. The room was clean and the wait was minimal. Very positive experience. More

Wanted to look at the new Acura TLX-grabbed a booklet while having my car serviced not 1 salesman came over to me -service was great/so was Rachael while having my car serviced not 1 salesman came over to me -service was great/so was Rachael More

Tyler was friendly, engaging, and professional. Although he was very busy, his attention to detail was outstanding. He was efficient and kind. He made my experience enjoyable. he was very busy, his attention to detail was outstanding. He was efficient and kind. He made my experience enjoyable. More

Excellent service and follow up. Manager personable and friendly. Patient and took necessary steps to ensure the car I purchased was exactly what I wanted friendly. Patient and took necessary steps to ensure the car I purchased was exactly what I wanted More

Very professional, welcoming staff and environment. They have excellent services and products ! Would recommend to friends and family continue to purchase from west herr Acura. have excellent services and products ! Would recommend to friends and family continue to purchase from west herr Acura. More

Great dealership easy to deal with Scheduled my car for Great dealership easy to deal with Scheduled my car for service, they were on time explained everything. Show room is clean and workers are friendl Great dealership easy to deal with Scheduled my car for service, they were on time explained everything. Show room is clean and workers are friendly More