West End Lincoln
Minneapolis, MN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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I appreciated the quick appointment for an oil change, etc. I liked the video they texted me about my car as well. Everything was timely and I have no complaints. Thank you! etc. I liked the video they texted me about my car as well. Everything was timely and I have no complaints. Thank you! More
I loved everything about my experience here 5+ stars for me! Will gladly refer others. me! Will gladly refer others. More
Bought a 2022 BMW at this dealership 2 yrs ago. Did a test drive with a sales person & bought it that day. Was surprised to get pulled over by police for an illegally dark tint on the driver’s side Did a test drive with a sales person & bought it that day. Was surprised to get pulled over by police for an illegally dark tint on the driver’s side window & the front passenger window. No one told me I was driving illegally tinted windows when I bought the car so I called & talked to “Rose” at West End service who told me that their dealership had no responsibility to remove the tint & that all used cars are sold “as is” & then hung up on me. I called Rose back & explained that no one told me I was driving a vehicle with a tint illegal in MN & that I felt the dealership should take responsibility for knowingly selling me a car that had an illegal amt of tint. She then told me I could bring the car in the following wk to have it removed. I asked who authorized it because I did not want to have it done & get stuck with an unknown fee. She refused to tell me her job title & said I needed to talk to a manager & then hung up on me again. Since I was not given an appt or told how to proceed to get the work done, I called & left my # with Mgr Tyler. He called me the next day & I told him about Rose hanging up on me twice. He made excuses for her saying that she has a hard job & may have just had a bad day. While I am glad the dealership caved to my very reasonable request after I persisted with a second call, my trust in this dealership to treat me courteously, accept responsibility for what I feel was wrong in not disclosing the illegal tint at the time of sale & treat me courteously when I was inconvenienced by being stopped by police for that issue has eroded the trust I had in West End. I have made plans to have the tint removed at my own expense through the BMW dealership which has always been totally friendly & helpful. I believe that a consumer protection law should require a dealer to disclose anything about a car they sell you that is known to be illegal to drive it in the state it is sold to you. More


