West Covina Nissan

Top Service Everyone was helpful and courteous from start to finish. I felt very confident that my car was being taken care of. I'll definitely return. Everyone was helpful and courteous from start to finish. I felt very confident that my car was being taken care of. I'll definitely return. More

Check engine light on Check engine light came on and they took care of my problem quicker than quick!! Great Service!! My car was done when they said it would be.explained Check engine light came on and they took care of my problem quicker than quick!! Great Service!! My car was done when they said it would be.explained be everything that was wrong and took care of the problem!! More

Customer Service Tony was great, but every since I purchased my car West Covina's service department has been top notch with me. Keep up the good work. Tony was great, but every since I purchased my car West Covina's service department has been top notch with me. Keep up the good work. More

very disappointed purchased a brand new car for my daughter. She's had the car now two years. She's taken the car back to this dealer four times now for transmission is purchased a brand new car for my daughter. She's had the car now two years. She's taken the car back to this dealer four times now for transmission issues. The car has only 20,000 miles on it to date. The car is still being diagnosed. They just called saying they crashed the vehicle on accident on their lot. We called Nissan consumer affairs. Still waiting for a resolution. I feel we are being given the runaround. More

Horrible Don't go here... Customer service is horrible, cars are being oversold, they don't explain your contract. Services are not being completed. I have a l Don't go here... Customer service is horrible, cars are being oversold, they don't explain your contract. Services are not being completed. I have a lemon car. not only that I was told with everything they sold me they can't help me. More

Horrible Experience Horrible experience. I bought my new car almost 3 months ago on April 11th and I haven't received my License Plates or registration from the DMV becau Horrible experience. I bought my new car almost 3 months ago on April 11th and I haven't received my License Plates or registration from the DMV because Nissan filed my car under someone else’s name and now Nissan is having trouble getting that person to come in and sign paperwork to release the car and get my info to the DMV. I have my car insurance threatening to cancel my insurance because the car is under someone else's name and Glenda from Nissan doesn't answer her calls or messages. Nissan needs to hire more staff to answer all the voicemails that are left from customers with issues and they need to get there @#$% together. Mistakes happen but 3 months (hopefully not longer) is a long time to wait for Nissans mistake. Very disappointed with this dealership and its staff. Didn't like how the financial department handled things when I bought the car as well. I just have a very bad taste with this company and location. More

Stay away from this dealership Liars & Crooks I sent my daughter to pull the purchase order for the car she's leasing from them because she was pre-approved from her bank to purchase the car and t I sent my daughter to pull the purchase order for the car she's leasing from them because she was pre-approved from her bank to purchase the car and they won't give it to her and they lie to her saying that she cannot buy the car through our bank she has to buy it through Nissan and that's not real because one of the managers over there told me that she can get that paperwork to get her own loan. Also I called different Nissan dealer and they told me the same thing that she can get her own loan to purchase the car. And what makes it worse that they pull my daughter credit without her knowing. STAY AWAY FROM THIS DEALERSHIP THEY ARE LAYERS AND CROOKS. More

Stay away from this dealership It's suppose that they will pay my trade but it's almost 2 months and they don't pay it yet now I call to the dealership and nobody wants to answer me It's suppose that they will pay my trade but it's almost 2 months and they don't pay it yet now I call to the dealership and nobody wants to answer me about the payment they send my call to another person and that person never answers the phone. Really bad costumer services More

Nissan of west covina it's the WORST. They wanted to charge me $400 for the transmission oil change, in Nissan of sanbernardino they charge $265 for the same work. They said there was an They wanted to charge me $400 for the transmission oil change, in Nissan of sanbernardino they charge $265 for the same work. They said there was an issue with the transmission wich was not true, it only needed the service, I guess they wanted to ripped the insurence. They charge me $130 for the diagnosis but they didn't do anything. More

Stay away from this dealer. They showed me a 2017 Nissan Rogue SL model with Premium package and Platinum package. Sat down to negotiate price. They gave me a price that is based They showed me a 2017 Nissan Rogue SL model with Premium package and Platinum package. Sat down to negotiate price. They gave me a price that is based on both packages. They don't have the exact color option there and have to order it. Signed contract but car is delivered only with one package, not both as we agreed on. Took my payment and said if I need the other package as well, I'll need to pay extra. This is not acceptable. Stay away from this dealer. More