West Covina Nissan

It has been my dealer for 13 years now excellent service I missed the car wash but older than that excellent job guys thank you so much I appreciate it. I wouldn't go anywhere else. I missed the car wash but older than that excellent job guys thank you so much I appreciate it. I wouldn't go anywhere else. More

No complaints about Felipe - great service, as always! He explains the repairs needed and works with me in prioritizing which I need most. explains the repairs needed and works with me in prioritizing which I need most. More

Felipe Olvera goes above and beyond. He always help and advise if anything needed to the car. Excellent job advise if anything needed to the car. Excellent job More

Great experience with Joshua.Appreciate dealership Great experience with Joshua. Appreciate dealership honoring the TrueCar offer and making the purchase smooth and quick. Great experience with Joshua. Appreciate dealership honoring the TrueCar offer and making the purchase smooth and quick. More

Service is excellent great customer service place is clean and great communication I am happy clean and great communication I am happy More

Great work fast service !!!!! Always friendly!!! Please keep it up ,will keep coming to get my service the right way thanks a lot Nissan of West Covina keep it up ,will keep coming to get my service the right way thanks a lot Nissan of West Covina More

Andy goes above and beyond. He is fast and very helpful. Always has a positive attitude and takes the time to answer all my questions or concerns. Always has a positive attitude and takes the time to answer all my questions or concerns. More

Maya and yesi (I believe that’s her name) are the best m. Always so sweet, caring and efficient. Thanks for always helping me and being so kind! Always so sweet, caring and efficient. Thanks for always helping me and being so kind! More

I took my Sentra in for an oil change. For some reason (no one knows) they took off two of my after market wheel covers, gave me back the car and never mentioned, that they had removed them. I only notic (no one knows) they took off two of my after market wheel covers, gave me back the car and never mentioned, that they had removed them. I only noticed it when I got home. I called them, they said they have them, and to bring the car in today to have them put back on the car. I did that. It seemed they were expecting me. The young lady went right for the covers showed me one of them to verify it was correct. She took my car to the back garage. I waited. I did not inspect the car when I left, because that is the only reason I was there. I got home and no wheel covers again. I called to say I believe they were not put on right and I lost them on the way home. NO, I was told by the service department that they had only ONE cover because the other one had gotten broken yesterday. NO ONE MENTIONED THAT YESTERDAY OR TODAY, until I called to tell them I have no wheel covers again. Excuse was, they were to busy to tell me. They looked for me after I left. My phone number is on file. I sat in the car, in the service area for 5 minutes after they gave me back the car because I could not get out, all four doors were blocked. Service person told me on the phone, see that's how busy we are, that's why no one told me yesterday, they broke one cover and forgot to put the other cover back. Probably it was broken too, that's why it fell off on the way home. The oil change yesterday took 2.5 hours. This mess is still not resolved. DO NOT TAKE YOUR CAR THERE FOR SERVICE. I would avoid buying a car from them as well. In reviewing the paperwork last night I noticed they wrote my tires should be replaced. No communication or explanation regarding this yesterday. Today the young lady who helped me said the tires appear to be faulty and are cracking with only 25,000 miles normal ware. I should contact the tire company with pictures since they are not covered by the extended warranty we purchased but the are probably covered by the original warranty. Don't you think this info would have been nice to hear, yesterday. Manager has yet to call me back. They are just to busy, I guess. More