West County Honda

The absolute best car salesman in Missouri. From the moment we spoke on the phone Mr Brooks was so profession. He continued to follow up with me through the process and basically sold the car to me over moment we spoke on the phone Mr Brooks was so profession. He continued to follow up with me through the process and basically sold the car to me over the phone. Great Work WCH More

Awesome buying experience. We have also had wonderful experiences with the service department. All of the staff make you feel at home. They have a great kids play area and also offer complimentary cook experiences with the service department. All of the staff make you feel at home. They have a great kids play area and also offer complimentary cookies, pop corn and drinks. More

The wife and I showed up late at 8pm last night to check out a gem: a low mileage 2012 Odyssey. We had negotiated a price with Dave Doetzel via email prior to the visit, so all of the heavy lifting was out a gem: a low mileage 2012 Odyssey. We had negotiated a price with Dave Doetzel via email prior to the visit, so all of the heavy lifting was taken care of by the time we had showed up and Garland Dismuke showed us around the vehicle. He was very helpful and demonstrated all of the features to my wife and I while our our 3 young, exhausted, hungry, and impatient kids jumped all over us, him, and the car. We decided to buy the vehicle and my wife and I tag teamed the paper work with Garland while the kids hung out in the play area. NOTE: the place has more TV's than my local sports bar. The whole process went well past closing time and many of the guys had to stay late - they were very hospitable and kind about it. Jon Wyatt helped us get all the numbers and financing taken care of. He did a great job covering everything. Mike Terreri was perched up at the desk making sure everyone was focused on making us feel at home. Kudos to West County Honda, we highly endorse them and will travel the 45 minutes out of our way (passing two other, closer Honda Dealers along the way) in order to do business with them again. Like all of the scheduled maintenance, for example. More

STAY AS FAR AWAY AS POSSIBLE. I've had, not only the STAY AS FAR AWAY AS POSSIBLE. I've had, not only the worst car buying experience but the worst customer service experience ever with these guys. Long STAY AS FAR AWAY AS POSSIBLE. I've had, not only the worst car buying experience but the worst customer service experience ever with these guys. Long story short, these guys were selling a used car that was in no condition to be sold. And on top of that, they DO NOT RETURN PHONE CALLS! When I was test driving the vehicle, I noticed a slight rubbing or whirring noise from the rear left tire. They assured me it was probably just a rotor or brake pad rubbing and I, seeing as how they had just serviced the vehicle, gave them the benefit of the doubt and ended up making a deal for the car that night (Friday night). They provided me with a "We Owe You" slip and told me someone would contact me to bring the car in that week. I ended dropping the car off on Thursday of the following week. After waiting in the waiting room an hour and a half, the service tech came and told me they were going to be put me in a car because they needed to keep mine. He mentioned it was more serious than they thought, some sort of problem with the rear differential. He told me himself or the used car manager would get in touch with me later in the day. The day goes by, no call. I wait until Friday after work, still no call so I pick up the phone and call. The service advisor tells me he gave everything over to the used car manager, not sure why, and he would be calling me shortly. Again, no call that night. I call back on Saturday, rather frustrated, trying to find out what's going on. The gentleman that picks up the phone in the service department tells me I need to talk to Nikki. He puts me into her voicemail of course... fortunately she calls me back shortly and tells me they sent my car to a transmission shop to see if the rear differential needs to be replaced or rebuilt. She says she will call me that day (Saturday) or Monday at the latest. Of course, she does not call either day. I call Monday after work and get put into her voicemail. I call back later that same night, upset, and get bounced around to a number of individuals. I finally get in touch with the original service advisor who tells me they're supposed to hear from the transmission shop by Tuesday (next day) at noon and they would be in touch with me shortly after. I get a call Tuesday afternoon from the service advisor and he says they're going to rebuild it and it should be done by Thursday or Friday. I get a call late in the afternoon Friday saying its now going to be Tuesday before its complete. I'm livid. I call the dealership and ask for the sales manager and get voicemail of course. I explain in my voicemail my frustration and that I would really like to discuss returning the vehicle (not unreasonable at this point, in my opinion) and as of Monday morning, I have not been called back... of course. By the way, my salesman was nice enough to deal with during the buying process. He told me if I had any problems after the deal, to let him know and he would go to bat for me. I called him the day after I dropped the car off to see if he could help find out what's going on. He told me as soon as he got into work that day he would find out what was going on. I never heard from him, even after I called and left him a voicemail Friday evening. One of the most basic tenets of customer service is to call your customer back when you say you're going to call them back, something this dealership has consistently failed to do. Also, I'm not sure if they were naive about the condition of the car or hoping the customer was, either way this has been a nightmarish used car buying experience. By the way, I'm writing the review a week and a half after dropping my car off and I still do not have my car back. At this point, they have had it for longer than I have, as the owner of this vehicle. More

Dylan was very friendly and was willing to answer any questions I had about purchasing my Acura TL. He even let me bring the car back to get it detailed a week after I bought it. Thanks again Dylan. questions I had about purchasing my Acura TL. He even let me bring the car back to get it detailed a week after I bought it. Thanks again Dylan. More

I was calling to set up service and my call was constantly bounced around for about 10 minutes. So of course frustration built up. I finally got an advisor by the name of pebblis who listened to me constantly bounced around for about 10 minutes. So of course frustration built up. I finally got an advisor by the name of pebblis who listened to me as I went on about how horrible of an experience I was having. She remained friendly and listened to all my complaints and took the time to make sure all my problems were taken care of before she got off the phone. I TRUELY appreciate her patience and understanding More

This is the third auto I've purchased from West County Honda in the past two years. Bret Donaldson was friendly, helpful and efficient. He assisted with auto analysis (without being intrusive) and County Honda in the past two years. Bret Donaldson was friendly, helpful and efficient. He assisted with auto analysis (without being intrusive) and review. My son and I went on a test drive (alone) with the chosen vehicle, and had a wonderful opportunity to review the car's performance and features. The finance office guy was cheerful, efficient and incredibly speedy for this tedious task. I'm a loyal customer. Bret Donaldson sealed the deal, and we all went home happy. More

My overall impression of West County Honda was a good one. They made it simple and painless for us to get a good deal, and to get it done quickly. I love my new Odyssey! one. They made it simple and painless for us to get a good deal, and to get it done quickly. I love my new Odyssey! More

I just purchased a Honda Accord from Bret Donaldson at West County Honda. Bret was great to work with and went out of his way to make sure I got what I wanted. I sent him emails on Sunday and his day West County Honda. Bret was great to work with and went out of his way to make sure I got what I wanted. I sent him emails on Sunday and his day off thinking he would answer when he returned to work, however, he responded to my questions during his time off. There was no negotiating, they started lower than I planned to begin. This was the easiest car purchase I've done. I will be recomending Bret and West County Honda. The service was oustanding. GMH More

Brad did a great job coming up with options for me as I traded in a leased Pilot and purchased a new Pilot. He was knowledgeable and friendly. A great job overall and a very satisfying experience for me. traded in a leased Pilot and purchased a new Pilot. He was knowledgeable and friendly. A great job overall and a very satisfying experience for me. More