West County Honda

Respectful and satisfying We have bought cars before from this dealership. After doing our "homework" we set out to purchase a 2017 CRV EXL. Austin Harris, our salesman liste We have bought cars before from this dealership. After doing our "homework" we set out to purchase a 2017 CRV EXL. Austin Harris, our salesman listened to our wishes and met our requirements. More

Wonderful experience I had a wonderful experience. Alex Branum was knowledgeable, personanable, and wonderful to work with. I will definitely send people your way! Unfortu I had a wonderful experience. Alex Branum was knowledgeable, personanable, and wonderful to work with. I will definitely send people your way! Unfortunately you didn't have the used Civics in stock that I was looking for. More

Great buying experience I had dealt with Josh Willis when buying my 2017 Honda Civic hatchback. It was the most friendly and awesome experience I have had when looking at a v I had dealt with Josh Willis when buying my 2017 Honda Civic hatchback. It was the most friendly and awesome experience I have had when looking at a vehicle. He was very informative and helpful when it came to all my questions. Will send friends and family there!!! More

Wonderful experience Zach was great! Easy and knowledgeable about cars. He made my car buying less stressful. I would definitely asked for him if buying a car! Zach was great! Easy and knowledgeable about cars. He made my car buying less stressful. I would definitely asked for him if buying a car! More

An "OK buying experience...so far. During negotiations with my salesperson/sales manager everything was easy and quick. We agreed on a reasonable price and I was out the door. I secured During negotiations with my salesperson/sales manager everything was easy and quick. We agreed on a reasonable price and I was out the door. I secured financing through a credit union NOT THROUGH THE DEALERSHIP. On car pickup day when I started working with the finance guy he said I was not approved through my credit union...I called the credit union and he insured me I should have NO problems being approved through them. Finance guy insisted I was not and that he had a lower rate anyway (just tell me the truth dude...you could make more money using another bank AND save me money too...I'm reasonable enough for the truth). In the meantime he "shot gunned " credit applications to 10 banks (I received 20 emails from a credit watch institution because of both we and my wife being on the loan). Then, I had to keep a watchful eye on paperwork as the numbers I had agreed on were different than the ones he had on the sales contract. He didn't want to show me the sales contract first but instead showed me a monthly payment breakdown with all of the dealer "add-ons" (I think this is to try to confuse people). Anyway, after wrestling in his office for a while we finally got the paperwork switched around and I left with my new car. The car pickup took 3 hours, which I felt was too long. Some people are worried about car salesmen...our guy was wonderful...it's he finance guy you have to watch...like a hawk. Will I return, yes. More

new car...yes First new car in a very long time and I was pleased with the experience. Levi was the best!! Loving my car every day! Ann First new car in a very long time and I was pleased with the experience. Levi was the best!! Loving my car every day! Ann More

Great Service, Loving my New Ridgeline! We bought a 2017 Honda Ridgeline from West County Honda, and have been very happy with our experience. Alex Branum helped us - we took a couple of veh We bought a 2017 Honda Ridgeline from West County Honda, and have been very happy with our experience. Alex Branum helped us - we took a couple of vehicles out to test-drive. We even test-drove a late-model competitor's truck that we were thinking of buying and they happened to have on the lot so we could compare the vehicles. The buying experience was low-pressure and West County Honda worked with us to find a vehicle that met our needs. There were a couple of minor items that I noticed needed attention on the truck after driving it for a few days, but they took action immediately and we had everything repaired/in perfect shape within a week. I would give West County Honda my strongest recommendation and would buy from them again when we look for a new Honda in the future. More

Excellent at Sales, Zero post sales service. I recently purchased a 2016 Honda Pilot from your dealership. Chris Brown who was the sales manager, was really helpful during the sale, and and even I recently purchased a 2016 Honda Pilot from your dealership. Chris Brown who was the sales manager, was really helpful during the sale, and and even afterwards. At the time of purchase, I was convinced to buy the additional warranty that Honda offers through their finance person (Shane). But once I got the paperwork from the bank, and I calculated and found the amount I was paying for the warranty to be much higher than what I was told, I tried to approach the finance team repeatedly to help me take off the warranty. After repeated attempts, and almost a month, I got an appointment around first week of Dec, and I was able to get a promissory note for the warranty refund with an assurance that the refund cheque would be sent to my bank within 3 to 4 weeks. But it has now been more than three months now, and there has been no movement in this regards, and I am worried that I would end up loosing my money. I've been to the dealership several times since then, and they've not done anything about it. Obviously, if this was a new pursuit, they would have called and approached me several times, but post purchase, it is tough to even get someone from their financing or management team on the phone. This is disappointing as Honda is a really World Class car manufacturer, and it is unfortunate that my first experience with a Honda dealer was so frustrating. More

Good experience On the one hand after driving various different brands of cars, we knew once we finished a test drive of the 2017 CR-V that this was by far the best c On the one hand after driving various different brands of cars, we knew once we finished a test drive of the 2017 CR-V that this was by far the best car for us. But what sealed the deal so to speak was the thorough way Zach Meyer walked us through the features and benefits of this particular style of car. He made it clear what the advantages of this car were and why. He is a very personable and approachable person with an attention to detail that made a difference. The rest of the team made the process easy and worked with us with regard to our particular needs. Go try them out. I think you will be pleased with the result. More

Made me a repeat customer The team at West County Honda is great! Great customer service and knowledgeable staff. Price of service could be better but the quality of work is wo The team at West County Honda is great! Great customer service and knowledgeable staff. Price of service could be better but the quality of work is worth it. More