West County Honda

Terrible experiece! This was my 1st experience attempting to purchase a new vehicle since my husband passed away. Arrived on Sat, 02/15 I was seated and we began to look at cars on line thru Kell attempting to purchase a new vehicle since my husband passed away. Arrived on Sat, 02/15 I was seated and we began to look at cars on line thru Kelley blue book. I expressed the fact that I would like to see an HR-V first as I did not know if I would even like the car. The car she thought she had in stock could not be located. Anyway, took a test drive and liked the drive, but wanted a diff color. Carol took the info, and I left to look at a Buick. Fully expected an email, text or mess to follow up. I told Carol I was preapproved @ my bank, had a deposit & ready to purchase asap. So, on Tues, 02/18 I called, spoke to Mike & explained. Carol is very nice, but there was NO follow up until AFTER I spoke w Mike...?? Later, Mike called me back to say that Carol's feelings were hurt. WOW...doesn't sound like a professionally run business. And, later Mike asked me not to come last night as he had a buyer for MY car tonight 02/19. No mention of the NEW car I'm interested in. Canceling and going to a more professionally run dealership!! Again, horrible & extremely stressful situation! Kathy More

Above and Beyond Not only were they great at servicing my car, but they helped get me back home and picked me up when my car was finished! Not only were they great at servicing my car, but they helped get me back home and picked me up when my car was finished! More

GREAT!!!!! So glad I choose West County Honda to purchase my two Honda'. Everyone's so accommodating and couldn't be nicer.Dave Monroe's the best! So glad I choose West County Honda to purchase my two Honda'. Everyone's so accommodating and couldn't be nicer.Dave Monroe's the best! More

Replacement Key Fob Steve H. made my trip to get the replacement key fob a quick but good experience. He explained some inner workings of the way the fob works. Needless Steve H. made my trip to get the replacement key fob a quick but good experience. He explained some inner workings of the way the fob works. Needless to say he was a pleasant and knowledgeable person to deal with. It did not hurt the customer waiting area has a soft ice cream machine, popcorn and great coffee!! More

Needed two tires and wheel. Talked to Tim on Thursday and came in for service on Sat. Everything was first rate and sO am pleased. came in for service on Sat. Everything was first rate and sO am pleased. More

I was well taken care of and the work to be done on my car clearly explained. Brian in service was very helpful. I'll be back. car clearly explained. Brian in service was very helpful. I'll be back. More

Shopping for a car can be a stressful experience. However, today my experience was very pleasant. The salesperson helping me was very friendly and attentive. He gave me all the information I needed a However, today my experience was very pleasant. The salesperson helping me was very friendly and attentive. He gave me all the information I needed and quickly showed me the two cars I was interested in. I would not hesitate recommending West County Honda and my salesperson, Kris Rajagopal. More

Dave Goebel Review of West County Honda I broke a clip on the engine air filter housing and West County Honda got me in within a hour to fix the problem. Even though the problem was my fault I broke a clip on the engine air filter housing and West County Honda got me in within a hour to fix the problem. Even though the problem was my fault, they bent over backwards to help me. They even washed the car after the repair was completed. The Service Writer, Bryan Crawford, was especially helpful. He provided his phone number and extension should the need for future visits arise. More

Great Experience with Allan I brought in my 2018 Honda Odyssey for routine service. Allan Holley was the best Service Advisor I have dealt with at West County. He did not advise I brought in my 2018 Honda Odyssey for routine service. Allan Holley was the best Service Advisor I have dealt with at West County. He did not advise getting anything done to the vehicle that wasn't required this visit. He made a couple suggestions about what may be needed for my next appointment. Told me it would take and hour and it was finished in about 50 minutes. More

van repair I brought in my 2018 Odessey van for a state emissions test, I was told there were several recalls that were needed to be fixed as well. They were all I brought in my 2018 Odessey van for a state emissions test, I was told there were several recalls that were needed to be fixed as well. They were all done in a rapid fashion and I was on my way. Thank you for bringing this all to my attention. Henry Kuechenmeister More