West County Honda

Auto Butler service Friendly customer service. Clean, comfortable waiting room. Service for only what is needed. Love the clean car after service is done. My car was pu Friendly customer service. Clean, comfortable waiting room. Service for only what is needed. Love the clean car after service is done. My car was pulled into the garage when I left so I wouldn't have to walk outside in the rain. More

West County Honda has always been courteous and helpful. I’ve had the opportunity to visit the service department on two occasions for minor issues. Both times I was very satisfied with their service. I’ve had the opportunity to visit the service department on two occasions for minor issues. Both times I was very satisfied with their service. More

Intermittent battery issue. I had a very intermittent issue with my battery draining three times since Jan 13th. I brought my car in the first time after I jumping it up after I had a very intermittent issue with my battery draining three times since Jan 13th. I brought my car in the first time after I jumping it up after it died on Jan 13th. Everything checked out OK, both the battery and Alternator. So I figured I might have left something on to cause this. Anyway, on Feb 16th my car was dead after work, so I charged it up again. Then it did it again on Mar 1st again after work. At this point I knew I had not left anything on to cause this, so it was time to take it back to the dealer an have it checked out again. I did and it checked out OK again. I told Bryan, that something has to be draining the battery when the engine is off, and pointed to an article I found about bad recitifier diodes in the alternator that can drain the battery when the engine was off. So anyway, they took it back and did a parastitic test, where they drain the battery to find out what the issue is. The problem was found the neg battery cable was not holding its ground. So they replaced the negative battery cable, and cleaned the battery terminals to fix. So far so good. I will know for sure in a few weeks. Bryan Crawford was great, he followed up, and escalated for me until this issue got resolved. I am optimistic this issue is officially fixed. Thanks. More

CRV Purchase Friendly and knowledgeable help from Norbert, Kris and Jeff. Kris did a good job of prepping the car and explaining the features. Turnaround time less Friendly and knowledgeable help from Norbert, Kris and Jeff. Kris did a good job of prepping the car and explaining the features. Turnaround time less than an hour. More

Great customer service, Allen was very friendly and helpful. He helped resolve issues that involved our warranty. I especially appreciated the very nice oaner overnight. helpful. He helped resolve issues that involved our warranty. I especially appreciated the very nice oaner overnight. More

Excellent knowledge and service Staff was very helpful in making the transaction and explaining all the features on the new car. This is reason for being a 25 year client. Staff was very helpful in making the transaction and explaining all the features on the new car. This is reason for being a 25 year client. More

Very Competent and Friendly Salesperson We dealt with Mike Knollhoff in buying a new Honda. He was excellent--helpful, friendly, and straight-forward. Too bad that he had to have his decis We dealt with Mike Knollhoff in buying a new Honda. He was excellent--helpful, friendly, and straight-forward. Too bad that he had to have his decisions vetoed or confirmed by another person. More

No games or gimmicks. Made a terrific deal. I began my search for a new Honda Pilot at Mungenast Honda, who quoted a low purchase price, but offered terrible trade in. Mungenast also gave me an I began my search for a new Honda Pilot at Mungenast Honda, who quoted a low purchase price, but offered terrible trade in. Mungenast also gave me an overall "smug" vibe. Then I found what I wanted online at Napleton Honda and reached out to them. Napleton's refused to speak with me about price or trade in over the phone, despite me explaining that I lived 100 miles away. They convinced me to make an appointment to "come in". I then began receiving unnecessary videos from Napleton's dealership and received phone calls/ emails from 4 or 5 different people, including one call center out of the state. None of these things impressed me. After reading numerous reviews of them online, I was skeptical by the "Napleton Experience", which is apparently a mandatory $1800 upgrade over the sticker price. I then discovered West County had the color and trim I wanted in stock. I arrived and met with Matt L.. Matt was knowledgeable and easy to work with, no tactics or schemes. When it came time to negotiate price, the first offer was low on my car. Matt had seen my trade in, a 2018 Subaru Outback, which was truly in immaculate condition. Matt swore for my car's condition and I helped make a deal happen. Second offer was terrific and I took the deal. Financed with Mark, who was as laid back as could be. He explained the additional coverage's and warranties, but did not push them at all. I thanked him for his approach and the whole experience was fast and easy. West County does not do as good of job advertising on sites such as Autotrader or Cars, and have a bit smaller selection than the "big boys", but it's worth the search and drive. More

The staff members I encountered were very friendly and clearly explained what they were doing. They tried to make my experience as seamless as possible and ensure all of my concerns were addressed. clearly explained what they were doing. They tried to make my experience as seamless as possible and ensure all of my concerns were addressed. More

Excellent Customer Service!!! We did a last minute vehicle service and they worked us into their schedule. They were busy and the service was running a few minutes behind. Customer Service Represent vehicle service and they worked us into their schedule. They were busy and the service was running a few minutes behind. Customer Service Representative Allen Holley help us understand the different option available. Allen Excellent knowledge in Customer Service was Greatly Appreciated. Thank You, Shawn and Kellie Reed More