West County Honda

Last oil change they didn’t attach the bottom cover on my car properly. Of course it fell down and was damaged. I had to drive over an hour to bring it in. First thing they say I hit something, I said I did car properly. Of course it fell down and was damaged. I had to drive over an hour to bring it in. First thing they say I hit something, I said I did not. They called me a liar in so many words. I bought an extended warranty, at that time I was told everything is covered. Now it doesn’t include the piece that you caused to be damaged. It wouldn’t be quite so infuriating except you had to replace it before. It was missing half of the screws!!! From now on I’ll have to crawl under to make sure you’ve attached it properly after my oil change. The woman that handled it was terrible. She argued with me that caused it and was lying. Finally the manager came and agreed it hadn’t struck anything. It fell down from shoddy workmanship. That woman needs a course in customer relations. More

Mark and Orlando were amazing! They turned a tough situation into an amazing experience. Mark greeted us at the door and made sure that we were treated as valued costumers. Orlando came out and gree situation into an amazing experience. Mark greeted us at the door and made sure that we were treated as valued costumers. Orlando came out and greeted us and helped my daughter become more acquainted with the features of her new car. We drove 4 hours to get here. In the end, totally worth it! More

They, or the 3rd party they contracted through, broke a $2,000 remote-start part and then tried to glue it back together without telling me. After having trouble for close to a year a different dealership $2,000 remote-start part and then tried to glue it back together without telling me. After having trouble for close to a year a different dealership finally figured out what happened. The new dealership made me go back to West County Honda, where I experienced the worst customer service that could have been provided. More

Wasn’t happy today with the added charges of “shop supplies” for my oil change. Had great coupon to use, but the added fees doubled the cost of the oil change. Won’t be going back. I was told they alw supplies” for my oil change. Had great coupon to use, but the added fees doubled the cost of the oil change. Won’t be going back. I was told they always add shop supplies. Well the two previous visits, that only added a few dollars. Today, it was quite a bit more~doubling my cost. Not happy ! More

If you love to get the runaround this is the dealership for you. We purchased our new Honda in November 2019 and refinanced it in December 2019 with a company that covered the GAP insurance. It took till M for you. We purchased our new Honda in November 2019 and refinanced it in December 2019 with a company that covered the GAP insurance. It took till May 2020 for West County Honda to finally get us our Refind after receiving the first letter about our refund in January 2020. Took the letter into the dealership and talked with a salesman and someone at the front desk, they said we had to call JM&A Group. Called them and they said we had to talk with the accounting department at the dealership. Called and left 3 messages for the accounting department over the span of 1.5 months with no call backs. No one was ever avaliable to take the call so leaving a message was the only way. Called to talk to a manager and spoke with Norbert who said we had to talk with Mark or Jeff and he said they were busy and that he would make sure they would call back. After waiting 2 weeks for the call back we went into the dealership and were told that we had to sign a form and then they would need to get ahold of JM&A Group and then get the proper authorizations and it would take up to two weeks. Two days later a check was in the mail. No apologies for the run around or the lack of returned calls no mention of the interest being returned to us or compensation for them taking 5 months to return our money less their fees. More

Darrell Pruitt consultant Darrell was a GREAT help in assisting us in our pursuit. Very accommodating and bending over backwards to help us in every way. Thank you Darrell Pr Darrell was a GREAT help in assisting us in our pursuit. Very accommodating and bending over backwards to help us in every way. Thank you Darrell Pruitt! More

Through Dan Rolwes our Service Representative did a great job. Appointment was timely, listened to our concerns, arranged a loaner car, and explained options. Dan Rolwes our Service Representative did a great job. Appointment was timely, listened to our concerns, arranged a loaner car, and explained options. Very professional. More

Great service; no problems. I was early for my appointment and initially processed quickly.The young lady looked me up in the waiting to let me know they discovered a wheel align I was early for my appointment and initially processed quickly.The young lady looked me up in the waiting to let me know they discovered a wheel alignment. The service technicians quickly performed the additional work and I was on my way home. More

Great purchasing experience My sales person, Clayton King, was very courteous, knowledgeable and helpful. He made my SUV buying experience enjoyable. I would recommend Clayton My sales person, Clayton King, was very courteous, knowledgeable and helpful. He made my SUV buying experience enjoyable. I would recommend Clayton and West County Honda to anyone. Thank you. kbart More

Friendly Service Service has always been super friendly. They make sure to cover all your needs and answer any questions you may have. My service advisor David was als Service has always been super friendly. They make sure to cover all your needs and answer any questions you may have. My service advisor David was also able to tell me upcoming maintenance I would need on my newer vehicle just to be prepared for future costs. I have been extremely satisfied with West County Honda. More