West County Honda

I took my 16 year old daughter to look at cars and we were both so excited! We sat down with the salesman and told him our criteria - under $20k, less than 100k miles, and a backup camera. He told us the were both so excited! We sat down with the salesman and told him our criteria - under $20k, less than 100k miles, and a backup camera. He told us there was a Mini Cooper that fit what we were looking for. He pulled it up and it was so nice! I asked how much it is and he said it's in our budget. So we test drove it. (I KNEW BETTER!!! Why did I get in a car without knowing the price???) It was a great car. While we were driving, my daughter asked the salesman again how much the car was. He again said it was in our budget, that he would make it work. I loved it, my daughter loved it. We sat back down with him and said we are going to purchase it, it's just a matter of cost. He came back and did the whole "What do you want your payment to be?" I told him I wanted to discuss the price of the car, not the payment. He came back at $23,900. That is not in our budget like he said it was! The manager, Orlando, came over and said it's the salesman's first day and apologized for the misunderstanding. It was not a misunderstanding!!! I clearly gave our criteria, and my daughter and I both asked about the price. I feel like he was trying to take advantage of two women. He lied to us multiple times. What should have been an exciting day shopping for her first car ended up feeling like a huge disappointment because he showed us a car that was outside of our budget. This dealership didn't respect our wishes and definitely won't be getting our business. More

West county ho da sold me a used car that had many hidden issues that was beyond the “as is” guidelines . According to the attorney general it is fraud to misrepresent the vehicle condition which is exactly issues that was beyond the “as is” guidelines . According to the attorney general it is fraud to misrepresent the vehicle condition which is exactly what they did . The vents in the vehicle are shimmed with paper to hold them in place which I found out when one of their “fixes” failed and the vent fell out . The sunroof leaks water in rain and a car wash . They said they didn’t know and it is still as is . I went to a body shop who immediately saw that the sunroof frame was messed with to minimize the leak and if inspected correctly they would have seen that when they got the car . The horn on the car is very weak and cannot be heard from a distance away to warn other drivers . I have filed a complaint with the attorney general , ftc and bbb . Avoid this place if possible. More

Mike Knollhoff is a knowledgeable and caring sales rep. The car buying experience was enjoyable with his help. The car buying experience was enjoyable with his help. More

Mike Honda as he likes to be called😁gave us exceptional service and went over and above the duty of a salesperson.Great dealership👍We are enjoying our Red 2023 Honda Trailsport. Thanks Don & Va service and went over and above the duty of a salesperson.Great dealership👍We are enjoying our Red 2023 Honda Trailsport. Thanks Don & Va More

Had a wonderful experience with Mike K. in assisting me with my car. He saved me alot of money and really took care of things for me. Thanks Mike & West County Honda in assisting me with my car. He saved me alot of money and really took care of things for me. Thanks Mike & West County Honda More

Ian, Mark P, and Orlando were excellent and attentive in helping me buy my essentially new HRV and trading in my current vehicle. I appreciated their patience with a nervous first-time car buyer! Mark Q was helping me buy my essentially new HRV and trading in my current vehicle. I appreciated their patience with a nervous first-time car buyer! Mark Q was also very helpful and responsive over the phone prior to coming to the dealership. More

Mike Knollhoff and Mark Pappert provided the most enjoyable car buying experience I have experienced. Mike was very professional yet personable and listened to our needs and delivered in a very time enjoyable car buying experience I have experienced. Mike was very professional yet personable and listened to our needs and delivered in a very timely manner. He respected our time and didn’t try to oversell us on our needs. I highly recommend Mike for all your sales needs. More

Smooth experience at the dealership. Ian M assisted me, he was very attentive and followed through even after the car was sold, thanks man! Ian M assisted me, he was very attentive and followed through even after the car was sold, thanks man! More

Ian & Orlando were great & fun to be around. I know inventory is hard to come by and I did wait a little bit but it was well worth it in the end, thanks WCH! I know inventory is hard to come by and I did wait a little bit but it was well worth it in the end, thanks WCH! More

Great experience at West County Honda, in and out within 90 minutes, Ian was attentive and got me a great deal, thanks! 90 minutes, Ian was attentive and got me a great deal, thanks! More