West County Honda

Mike is a Saint! He was patient and knowledgeable with me and my husband. The dealership was clean and everyone was so professional. We are pleased with our decision He was patient and knowledgeable with me and my husband. The dealership was clean and everyone was so professional. We are pleased with our decision. More

Mike is the best car dealer I know. He is honestly and give great customer service. He is honestly and give great customer service. More

I was at West County Honday yesterday afternoon and overheard the sales manager Marty yelled at a young sales person. I don't know what he did wrong but Marty yelled at him over an hour and cursed him overheard the sales manager Marty yelled at a young sales person. I don't know what he did wrong but Marty yelled at him over an hour and cursed him so many bad words. I can't believe what I heard! If they can respect each other and be kind to each other, how can I trust them to take good care of me. I feel so bad for that young sales guy. It was terrible the way he was treated by his boss no matter what he did. As the reason I decided that I will never buy a car there nor recommed it! More

High pressure tactics. Had to put deposit down to just test drive a Pilot. Not upfront and truthful about padding the MSRP price $2k calling it a "market adjustment". Anoth Had to put deposit down to just test drive a Pilot. Not upfront and truthful about padding the MSRP price $2k calling it a "market adjustment". Another $3k+ for dealer add on "Pro PAC" that is worthless. Sales tactics again for service/ maintenance warranties. We fell for it and now have to pay sales tax on warranties since it was added to total car sales price, even though we had it removed. All and all we overpaid sticker price by at least $4k. The whole thing turned out to be a big fiasco that I hope we can financially recover from. The worst part was we really liked our salesperson Mike Knollhoff and thought he was a good trustworthy person only to find out he is just another car salesman that will say anything just to close the deal. We feel utterly stupid and foolish to have fallen for this. More

I currently have a 2012 Honda Civic and loved it and have been shopping for a new Honda Civic. I shopped around and went to various dealerships and finally went to West County Dealership during my lunch hou been shopping for a new Honda Civic. I shopped around and went to various dealerships and finally went to West County Dealership during my lunch hour. I just wanted to look and hate car salespersons in general. But one named Andy something gave me M&Ms with his name actually on the M&M (never seen that). He told me he paid for them with his own money which is crazy when having a commission job. He then showed me a few Civics in a completely non-salesperson way... You could tell he just loved cars and technology With Andy ____ it wasn't about getting a commission, his passion showed. I definitively will ask for Andy when I return and recommend him if you want KNOWLEDGE without PRESSURE. I still hate Car sales people but its hard to find someone that values honesty. Thank you Andy the M&M guy, Joann More

Mike Knollhoff has been amazing! We leased a van with him a couple of years ago and currently getting into another. He has been there every step of the way with anything that we have We leased a van with him a couple of years ago and currently getting into another. He has been there every step of the way with anything that we have needed!! He is seriously the best!! More

The best experience ever. I love Michaela she is so knowledgeable and hard working and knows just what I like. Hands down best sales person there. The Sales manager Orlando I love Michaela she is so knowledgeable and hard working and knows just what I like. Hands down best sales person there. The Sales manager Orlando is top notch goes above and beyond and provides excellent customer service. I made a promise West a County Honda has my loyalty for sure. Donny in finance was excellent as well. Thank you all I love my Honda More

I had excellent experience working with Michaela at West County Honda. She was extremely knowledgeable and provided great guidance throughout the entire process. She handled everything from allocations, fo County Honda. She was extremely knowledgeable and provided great guidance throughout the entire process. She handled everything from allocations, follow-ups and as promised, we got our car within 10days. The entire process was made stress free for me and I would highly recommend her to anyone looking to buy or sell a car. Thank you Michaela. Thank you West County Honda. More

I took my 16 year old daughter to look at cars and we were both so excited! We sat down with the salesman and told him our criteria - under $20k, less than 100k miles, and a backup camera. He told us the were both so excited! We sat down with the salesman and told him our criteria - under $20k, less than 100k miles, and a backup camera. He told us there was a Mini Cooper that fit what we were looking for. He pulled it up and it was so nice! I asked how much it is and he said it's in our budget. So we test drove it. (I KNEW BETTER!!! Why did I get in a car without knowing the price???) It was a great car. While we were driving, my daughter asked the salesman again how much the car was. He again said it was in our budget, that he would make it work. I loved it, my daughter loved it. We sat back down with him and said we are going to purchase it, it's just a matter of cost. He came back and did the whole "What do you want your payment to be?" I told him I wanted to discuss the price of the car, not the payment. He came back at $23,900. That is not in our budget like he said it was! The manager, Orlando, came over and said it's the salesman's first day and apologized for the misunderstanding. It was not a misunderstanding!!! I clearly gave our criteria, and my daughter and I both asked about the price. I feel like he was trying to take advantage of two women. He lied to us multiple times. What should have been an exciting day shopping for her first car ended up feeling like a huge disappointment because he showed us a car that was outside of our budget. This dealership didn't respect our wishes and definitely won't be getting our business. More

West county ho da sold me a used car that had many hidden issues that was beyond the “as is” guidelines . According to the attorney general it is fraud to misrepresent the vehicle condition which is exactly issues that was beyond the “as is” guidelines . According to the attorney general it is fraud to misrepresent the vehicle condition which is exactly what they did . The vents in the vehicle are shimmed with paper to hold them in place which I found out when one of their “fixes” failed and the vent fell out . The sunroof leaks water in rain and a car wash . They said they didn’t know and it is still as is . I went to a body shop who immediately saw that the sunroof frame was messed with to minimize the leak and if inspected correctly they would have seen that when they got the car . The horn on the car is very weak and cannot be heard from a distance away to warn other drivers . I have filed a complaint with the attorney general , ftc and bbb . Avoid this place if possible. More