West County Honda

West County Honda recently purchased Stephen Vincel Honda, I had an existing lease from Vincel. West County was aggresively purchasing leases and after 3 forms of communication I spoke with their inte Honda, I had an existing lease from Vincel. West County was aggresively purchasing leases and after 3 forms of communication I spoke with their internet sales person Shelly. She called 5 times to make sure I was still coming in and wanted to know the exact time, she seemed quite pushy. When I arrived (30 minutes before I told her I would be there) I was told she had already gone home. I asked for my previous salesman from when the dealership was Vincel and was given the run-around as to whether he still worked there or not. So we were assigned a salesman who we explained our situation to (we had 1 lease and 1 car that we still had about 50% equity in) and we wanted to trade 1 (whichever would give us the bigger bang for the buck) for a new Odyssey and would entertain leasing or buying the new Odyssey, again whichever worked out the best for us. So the salesman says no problem, takes all of our information, inspects the cars, etc then takes us out in the Odyssey. While driving around he tells us he has been in the business for 21 days, as have 95% of the sales people at West County and he proceeded to make racist and disparaging commments about the races and ethnicities of his past customers. He tried to sell us on a Pilot rather than the Odyssey (presumambly because they either had more Pilots on the lot or because he was more knowledgeable of Pilots). Then he took us out in a Touring model, about 7K more than the EXL model we were interested in. I noticed the vehicle had 6,000 miles but the sticker listed it as new and when I asked the salesman played dumb and tried to downplay it. He then told me if we bought the Touring rather than the EXL (which they would have to go out of town to get he would give us the EXL price). When we returned to the dealership the salesman went to talk to the manager, he returned with marker all over a piece of paper, in the writting it said "$825 per month, trade in 2 cars". I asked him what that meant, he said trade in BOTH of your cars and your payment is $825 per month. I explained that was insane on many levels. He then came back from the manager again with "trade in 1 car, $775, Sorry!" I again explained that is insane for a Honda and how could trading one car lower the price from 2? He didnt know anything so I demanded the manager come over. After 5 minutes of them discussing it, the manager finally came over, he looked like he was on a high school internship. He was defensive from the moment he arrived, he first defended the price of the car and asked me what i thought it was worth. I told him what I thought, he argued with me. He then asked what I thought my car was worth and he laughed and mocked me. I told him it was time for us to leave I needed my car keys. He refused to give them to me and tried to argue more about the price, I had to ask for my keys 2 more times before he finally agreed to get them. Then while giving me my keys he yelled and told me to "get out of my dealership!" I received a phone call the next day from the general manager who said "I understand you had a pricing issue yesterday" I said "NO, you have a personel issue" and hung up. More