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West County Honda
Ellisville, MO
1,069 Reviews
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July 12, 2011
Buying a car at West County Honda was the single WORST purchasing experience and it is still not resolved 7 weeks later. The two positive elements of our experience were our interactions with Shelly M purchasing experience and it is still not resolved 7 weeks later. The two positive elements of our experience were our interactions with Shelly McGrael and sales person Marcus; they exemplified a goal attainment for the rest of the dealership. Special thanks to Shelly McGrael who continues to be an advocate in resolving the issues which remain outstanding; she is a testament to what customer service SHOULD BE. Marcus is a very benevolent, kind man who listens to his customers; unfortunately, he must rely on the ill concieved tootelage of his superiors in order to perform duties related to the convoluted sales process. This is from personal observation. I would not only not return, I would not refer anyone I like based upon my despicable mistreatment for the following: 1. Of the 6 times we arrived at the dealership, only twice were we properly greeted; meanwhile the Sales Manager and Dealership Manager strode by us without so much as a simple "hello". 2. The Sales Manager mis-quoted a vehicle $500 under the accurate monthly payment. 3. The financing was disastrous; we were given interest rate quotations of 15% despite two median credit scores of 700. When we pushed for an explanation, the Finance Manager simply said "we made a mistake, sorry". 4. The vehicle we purchased had 33,000 miles and had not been cleaned or serviced, had bald tires, a damaged exterior side mirror, and worn out brakes. After no less than 9 emails and 7 days later, we took delivery of our purchased vehicle. 5. The Finance department called 2 days after we took delivery (7 days after we signed the papers) to advise they forgot to get the co-buyers signature on the GAP paperwork and asked could we come out again; this would be trip #7 and the dealership is 25 miles from our home. 6. It has now been 7 weeks since we purchased the vehicle and we have yet to receive ANY PAPERWORK from them, resulting in the inability to properly license and title the car. When this was brought to their attention, we were told they never had the original title and had to order a new one; THAT SAME DAY! Our paperwork was somehow lost and no one could answer as to why. *While the dealership has offered to pay all fines/penalties associated with issue #6, it is a paltry remedy to what has been an extremely frustrating process. I would recommend you avoid this dealership at all costs until they have had adequate time and customer complaints to improve processes which will eliminate the egregious mistreatment of their customers. We purchased 3 vehicles in 2010, 2 of which were BMW's from Plaza Motors (whom I would recommend) and 1 of which was at McMahon Ford (I would not recommend them)and this was the worst experience both pre and post sales and throughout the entire buying process. Jilbere Hillenbrand More
by jilbereh
Employees Worked With
Shelly McGrael, Marcus (sales person)
July 07, 2011
I filled out a form on the internet for West County Honda and was called by Pebbis within 2 hours of my form submission. She was exceptionally friendly, helpful, communicative with a great sense of humor. and was called by Pebbis within 2 hours of my form submission. She was exceptionally friendly, helpful, communicative with a great sense of humor. My experience with her was far superior to other internet-prompted communications from other dealerships. Dealing with her made me want to come in. She sent me information on the 6-7 vehicles I was considering and I decided to go right in and test drive them. She then put me in touch with Sales Guy Shawn Q. Shawn did not pressure me at all, answered my questions and provided me with keys for all the cars I wanted to drive. Once the decision was final for the car I wanted, even though it was past closing for the dealership, they all worked with me to get it done that night and I drove home in my new-to-me car. The finance person, I believe her name was Jessie or Jessica, laid it all out. It was easy to understand, no hidden sneaky business at all, and I really appreciated her candor and transparency with the finance charges and warranties. I need to get a small chip in the windshield repaired and actually look forward to it as the customer waiting areas are really awesome. My 8 year old wants to go with me; they have a kid play area, cookies, and the entire staff was so kind to him, especially Steve. It was the best car purchasing experience I've ever had, and the folks at West County Honda are to thank for that. I look forward to keeping my new-found relationship with them going for a very long time and have already recommended them to my friends, family and colleagues. More
by keeton1028
Employees Worked With
Shawn Quinlisk, Pebbis Williams, Steve (Sales Manager), Jessie or Jessica (finance guru)
July 03, 2011
Overall my purchasing experience was great. Steve was great; friendly; polite; accomadating. I went in with my wife and we ended up buying a new Accord. There were no gimmicks or haggling, no bate and sw great; friendly; polite; accomadating. I went in with my wife and we ended up buying a new Accord. There were no gimmicks or haggling, no bate and switch like we went through at other stores. While we waited for the paperwork process to complete, Steve brought us water and snacks which made everything much more enjoyable. I will send my friends and family here. More
by mkhill82
Employees Worked With
Stephen Ellis
June 28, 2011
All sales Managers lied. Brad McGrew started the whole story. Kept on telling me stories about getting my car that were not true. When his lies caught up next sales manager Chris stepped in. He too lied story. Kept on telling me stories about getting my car that were not true. When his lies caught up next sales manager Chris stepped in. He too lied about my car delivary which was paid in cash already so then Bill Donald took over. He also lied. After all the grief and complains to Honda Customer service I finally rec'd my car. Orderd on April 30 th 2011. Paid on June 9th (cash). Not deliverd till 6/23/11. If the managers lie to the customers ( 3 of them) how are other emplyees expected to behave?. All they had to do was be frank with me. Have never had such an experience...this was my 4 th Honda purchase ( first from West County Honda). They all lied so much I could not believe anything they said. Left three to four messages for the owner and he never responded. I have never had to purchase a car from a salesman and then have three other managers involved ... and even then have to be told lies. An extremely frustrating experience and a total waste of my precious time. More
by patejr
Employees Worked With
Brad McGrew, Chris(Sales Manager) Bill Donald
June 25, 2011
Had a great experience here. We worked mostly with Shawn and Bill (manager). This was a used car for my 18 yr old daughter. It was her first car. They worked with us on price and I felt they were very fair and Bill (manager). This was a used car for my 18 yr old daughter. It was her first car. They worked with us on price and I felt they were very fair. Shawn knew this was a special night for my daughter- being her first car and all and at the end when she went out to take the car home he had tied a couple of balloons to it! She loved it Everyone there was very nice and it was a great experience for my daughter! We will be back. More
by valvui
Employees Worked With
Shawn
June 24, 2011
I can rate this dealer more favorably when they follow through on their promise of a check that they still owe me. Once they follow through on this and I get my check, I can rate the customer service as through on their promise of a check that they still owe me. Once they follow through on this and I get my check, I can rate the customer service as excellent. I've had the car for almost a week and no one has bothered to tell me that my financing went through or ask if everything is OK with the new vehicle. They are lacking the in the communication after the sale department. More
by Mary Ecsedy
Employees Worked With
Brad Mcgrew
June 21, 2011
This was the most pleasant car buying experience I have ever had. Everyone was very professional and helpful. The car salesman, Chris Paffrath amd the sales manager. Chris Cunningham were not pushy, an ever had. Everyone was very professional and helpful. The car salesman, Chris Paffrath amd the sales manager. Chris Cunningham were not pushy, and made me feel they wanted my business and were willing to work for it. I was well aware of the list prices and average price paid for the car from the internet and was very satisfied. More
by kenmandz
Employees Worked With
5
June 21, 2011
Mr Aaron Maring was excellent with customer service and very friendly. He was also very helpful and i would refer him to my family and friends. I'm very pleased with the service there. very friendly. He was also very helpful and i would refer him to my family and friends. I'm very pleased with the service there. More
by Katelynhvu
Employees Worked With
Aaron Manring
June 14, 2011
We Traveled all the way from Kansas City, where we couldn't get a good deal on a Honda Cr-v. Within one phone call Tom had worked out a deal so good for us, we were willing to travel the 4 hours to p couldn't get a good deal on a Honda Cr-v. Within one phone call Tom had worked out a deal so good for us, we were willing to travel the 4 hours to pick up the car. Best dealership we have ever dealt with. I plan to send my mom, who is also looking for a new vehicle to them, and as soon as I am ready to buy a car, I too will make the trip to buy from them. Great customer service as well. Usually buying a car is like pulling teeth, they made it a walk in the park. Thanks to everyone at West County Honda. More
by Hawkerjose
Employees Worked With
Tom, Marcus
June 05, 2011
We really came in to look, not buy but we were treated with such respect and courtesy, shown just what we were looking for and given the best deal possible we could not refuse. After the sale the same day with such respect and courtesy, shown just what we were looking for and given the best deal possible we could not refuse. After the sale the same day Shawn arranged to have 2 other salespersons (only because he had an appointment with someone coming in to the dealership) to drive our New Element to our house in Illinois with the 2nd guy following to get both salesmen back to the dealer. I consider that over the top, quality customer care. (My husband is not able to drive due to his eyesight right now)This action prevented us from having to get someone to bring us back to your dealership at a later day. All in all our expereince was great. We will refer anyone who is looking to you dealership. More
by ghmomanddad
Employees Worked With
Pat, Huxen (Internet sales), Shawn Q., Finance manager,Accessaries person
