West County Honda

Thanks to Aaron my husband and I are enjoying both our new cars! We went to 5 dealerships on black friday and West County Honda was the first one that helped us right away! We knew it was meant to be! new cars! We went to 5 dealerships on black friday and West County Honda was the first one that helped us right away! We knew it was meant to be! More

I was able to to work with with the internet team which provided with me a quote. I then called them and they promised that they will beat all competitor pricing and even go $500 below their price. Once provided with me a quote. I then called them and they promised that they will beat all competitor pricing and even go $500 below their price. Once I was ready to come in, they were able to meet the price and go $500 below the quote I got from other internet dealer team. I was also happy to know what they had 0% financing for 36 months when all other dealers had 0.9% financing for the same time period. The process was extremely hassle-free and I ended up with a car that I love (Honda Pilot EX 2012) at the price that was reasonable. I'll be glad to do business with them in the future and will gladly recommend it to others. More

Patti and Bob gave me excellent service. Patti quoted me a price on replacement tires while Bob greeted me, signed me in, gave me a courtsey car. Patti was there when I picked up by car and followed up on a price on replacement tires while Bob greeted me, signed me in, gave me a courtsey car. Patti was there when I picked up by car and followed up on all aspects of service. More

I walked into the dealership not intending to buy a new car that day (considering I was there with two young children and I had not had a chance to test drive the car yet). But a few hours later (without car that day (considering I was there with two young children and I had not had a chance to test drive the car yet). But a few hours later (without the kids and with my husband), we test drove the car and bought in on the spot. Marcus was wonderful to work with. I felt he was very straight-forward and knowledgeable. More

This dealer did an outstanding job! had the car i wanted for an excellent price. read my no nonsense body language, and acted acordingly. BEST CAR BUYING EXPERIANCE EVER! the staff that supported him was al for an excellent price. read my no nonsense body language, and acted acordingly. BEST CAR BUYING EXPERIANCE EVER! the staff that supported him was also EXCELLENT as well. I will be telling others and other folks will be asking where to go! you guys all ROCK! GREAT JOB once more More

Billy was great! He worked very hard and tried very hard to work with numbers. He should get a raise for all of his hard work! This was a very enjoyable buying experience! to work with numbers. He should get a raise for all of his hard work! This was a very enjoyable buying experience! More

As with my previous three cars, I researched the internet for the purchase of my 2012 Honda Civic LX. In 2004, I purchased my first Honda Civic through Huey's Honda - now Frontenac Honda. They were my firs for the purchase of my 2012 Honda Civic LX. In 2004, I purchased my first Honda Civic through Huey's Honda - now Frontenac Honda. They were my first choice of purchase because of their nearby location and excellent service department. Pat Huxen at West County Honda was the first to respond to my several inquiries. After a few emails, he assured me that they could meet my purchase price. When Frontenac Honda responded and heard what West County Honda offered I never heard another word from them. After exchanging several emails with the West County Honda internet staff (Pat Huxen, Kris Portnoy and Pebbis)I made an appointment. Kris was my salesperson who I found to be very helpful and honest. Every employee that I dealt with at West County Honda was polite and helpful. In managing a staff of 20 employees, I realize the importance of team work and excellent customer service. West County Honda impressed me as a company that also believes in both. I recommend West County Honda to those who would like a positive experience with their next car purchase! The bad news is that their location is a pretty good distance from my home for any future service work. The good news is that I can take my car to any nearby Honda dealership for service work. I love my new Honda and probably will never purchase anything but a Honda in the future! More

The most friendly and helpful dealership I've ever bought a car from. They went above and beyond to help me find the right vehicle for my price range. No pressure to buy and everyone from sales to financi a car from. They went above and beyond to help me find the right vehicle for my price range. No pressure to buy and everyone from sales to financing was up front and honest about xxxxxxand con's of the decisions I had to make in regards to the purchase of my new vehicle. I highly recommend giving west county honda a try before you make a purchase elsewhere. More

I purchased a 2011 Odyssey from West Co Honda this past Sept. I ordered the Tow package. A transmission Cooler comes with the Tow Package, and it is a very important component. On my first trip to the Sept. I ordered the Tow package. A transmission Cooler comes with the Tow Package, and it is a very important component. On my first trip to the dealer for an oil change/service, I asked the service tech to verify that a transmission cooler had been installed. The tech returned a few minutes later and sheepishly stated that,do to an oversight, the cooler had not been installed! I contacted the Service Manager, Todd Feuerhaken, and explained the situation. He admitted that it has happened before and he was sorry. I told Mr. Feuerhaken that I have towed several times since purchasing the Odyssey and was now concerned that the transmission had been damaged since the cooler had not been installed. He agreed to extend the PowerTrain Warranty on my Odyssey to 75k miles over the phone and said he would call me back ,soon, to tell me when to come to the dealership to sign and pick up the warranty paperwork. I have still not heard from Mr. Feuerhaken, or any member of the West County Honda staff. I hope to add to this review that I was contacted by West County Honda and Mr. Feuerhaken kept his word, but for now, I will buy my next Honda from a different dealer. Those of you out there considering a tow package on your vehicle, follow-up with the service department (or any mechanic) to verify that the dealer installed the equipment you purchased. And, don't forget to make a complaint with the Better Business Bureau. More

We negotiated a great price on a used vehicle and we were ready to sign. We turned down the "optional" warranty package (which by the way was a non-dealer package and has bad reviews written about them), the ready to sign. We turned down the "optional" warranty package (which by the way was a non-dealer package and has bad reviews written about them), the business manager said that he could no longer give us our agreed upon finance rate because they (the dealer) was losing $4000. They said they had to raise our rate by almost 3%! We refused to accept this and we walked out. We contacted Bommarito Honda and bought a new car instead for almost the same price. Unbelievable unprofessionalism, untruthful negotiations and quite frankly, illegal business practices. Buyers please beware! More