West Chevrolet

Standard oil change went normal. I feel they do a great job and continued to go back. I shopped new tires a while back and got the best deal from West and will do it again. I feel they do a great job and continued to go back. I shopped new tires a while back and got the best deal from West and will do it again. More

Never again will I buy a vehicle from these crooks again, they are liars and thieves. Bought a truck from them and salesman Frank, said the driver’s side heated seat did not work, said he took it in the sh they are liars and thieves. Bought a truck from them and salesman Frank, said the driver’s side heated seat did not work, said he took it in the shop and fixed it…liar, I tried using it on the way home and it didn’t work, called him and he said to bad, he couldn’t do anything about it now…and they tacked on $500 for thief and tried saying it was included in the price of the truck which it was obviously added on, called to talk to them about it and was told “that’s the price of doing business “, the manager didn’t have enough respect to even call us back… We drove 6 hours to buy this truck and I would not EVER recommend anyone do business with this company, DO NOT trust ANYTHING they say. When Frank said that he would never lie to sale a vehicle, we should have hung up the phone because he is nothing but a liar. We will be calling the Better Business Bureau and the Attorney Generals Office on them…they are pathetic!!! Trust me DO NOT buy a vehicle from them More

They were on time with check in and the service work was completed timely. Check out was very efficient. completed timely. Check out was very efficient. More

Was easy to get an appointment, service was quick and thorough. Christen Woods is a class act thorough. Christen Woods is a class act More

Starting problem 2011 chevy truck. They recommended Plugs , Wires, fuel system service to fix the problem. $1,750.00 later same problem. Dropped it second time, communication by text o They recommended Plugs , Wires, fuel system service to fix the problem. $1,750.00 later same problem. Dropped it second time, communication by text only , I'm just not used to it! He said " its better" ! Not sure what that meant. Usually " its fixed" is the correct term. No charge , but same start problem. Third drop off and no charge again and had the best man look at it. Its ready and recommended a new battery this time! I did the battery replacement myself and still the same starting issue. I Called a local Shop in Seymour TN. , he said there is a guy who works out of his own shop at his house and can fix anything! . I got the number and called him and over the phone told me sounds like the fuel pump. I took took it to him and he replaced the fuel Pump for $400 Parts and $350 labor. Fixed the problem ! Over the phone diagnosis! I want to know how did I drop almost 2 grand and 3 visits at West Chevy and they could not figure this out? I at least want my $150.00 mis-diagnosis charge back ! if possible . Service Manager, Eddie knows my number! Thank you Brad Service Contrl number 54297 More

I purchase a vehicle when the lease expired. The experience was first rate. Even though there is no direct profit in this, they went the extra mile to get methe best interest rate. They are a The experience was first rate. Even though there is no direct profit in this, they went the extra mile to get methe best interest rate. They are an absolute pleasure to work with. More

Waited two weeks to Drop truck off with service department on 16th October. Tried numerous times to find out what was going on with service, was told they would call as soon as they find out what department on 16th October. Tried numerous times to find out what was going on with service, was told they would call as soon as they find out what is going on from tech. Told them I am 2hrs away and then there is a 1hr time change so I need 3hrs notice. The Service Department calls 7 days latter at 5:15pm on the 24th to say it’s ready to pick up and they are open till 7:30pm! Like I can magically be there by then! I show up this morning 25th and all the service department says it is at the other window. Didn’t even try to explain what was wrong, had to ask what was wrong and why I had to pay $300.00 for them to reprogram the cluster panel! If they had to replace the cluster panel if would have been covered under warranty. That makes no sense! The main part that I even drove that far was supposed to be on shelf according to the parts search from another dealership. Nope had to order it, wasn’t even told they would have it longer than 24hrs! Don’t know about Dealership but I will not use the service department or have my truck towed there for service!!! More

Dealing with West Chevrolet since my first car I owned . Nicolette is Awsome Service Advisor. Nicolette is Awsome Service Advisor. More

Horrible experience that still bothers me today. They get away with lying and cheating. The KBB cash offer is a SCAM. They told me my car was certified and it was not. Management told me to "just fo They get away with lying and cheating. The KBB cash offer is a SCAM. They told me my car was certified and it was not. Management told me to "just forget it" . Now that is customer service. More

I had an issue affecting the xxxx mechanism on my 2019 Traverse. I took it to a local dealer and got the run around so i called the GM Customer service line. the lady verified that my vehicle was past the Traverse. I took it to a local dealer and got the run around so i called the GM Customer service line. the lady verified that my vehicle was past the warranty time and miles but gave me a case number and phone number. I called West (where I had purchased the vehicle) and spoke with Eddie. We made an appointment and I took it in on 12/20. The part had to be ordered so I left it there. West provided a rental vehicle and Eddie called me on 12/26 advising me that my vehicle was ready. I was updated daily via text. Somehow it was covered under warranty. I would highly recommend the service Dept. at West. More