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West Chevrolet

Alcoa, TN

3.9
104 Reviews

3450 Airport Hwy

Alcoa, TN

37701

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Showing 104 reviews

December 27, 2023

Starting problem 2011 chevy truck. They recommended Plugs , Wires, fuel system service to fix the problem. $1,750.00 later same problem. Dropped it second time, communication by text o More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EDDIE
December 22, 2023

I purchase a vehicle when the lease expired. The experience was first rate. Even though there is no direct profit in this, they went the extra mile to get methe best interest rate. They are a More

by garybernstein@noplea.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Chiseler, Scott Hilder
October 25, 2023

Waited two weeks to Drop truck off with service department on 16th October. Tried numerous times to find out what was going on with service, was told they would call as soon as they find out what More

by fjchowhound
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie
January 16, 2023

Dealing with West Chevrolet since my first car I owned . Nicolette is Awsome Service Advisor. More

by EAGLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolette Scarfo
January 03, 2023

Horrible experience that still bothers me today. They get away with lying and cheating. The KBB cash offer is a SCAM. They told me my car was certified and it was not. Management told me to "just fo More

by Disappointed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
RICK ROWEN , GINO DEVINE
December 28, 2022

I had an issue affecting the xxxx mechanism on my 2019 Traverse. I took it to a local dealer and got the run around so i called the GM Customer service line. the lady verified that my vehicle was past the More

by jrl305
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Zamora
October 13, 2022

Courteous service done in a timely manner. I would recommend West Chevrolet to all my friemds. More

by jrsarge20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Zamora
August 06, 2022

Well done within expected time frame and with great courtesy. I highly recommend this dealership. More

by silverdust26518
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristen
July 01, 2022

Good prompt service I’m happy with it. For sure I will return for my car next service. Thank you More

by anacald2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Friendly
Jul 01, 2022 -

anacald2019 responded

Good prompt service, I’m happy with it. For sure I will return.

June 13, 2022

The right hand doesn't know what the left hand is doing. I now have 2 registrations! More

by Meanmachine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
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