West Broad Hyundai

Post sale service is terrible. Let me start by saying that I have nothing but nice things to say about my salesman Bobby, and the finance guy I worked with at West Broad Hyundai. I Let me start by saying that I have nothing but nice things to say about my salesman Bobby, and the finance guy I worked with at West Broad Hyundai. I have also previously purchased a vehicle from this dealership and my experience was nothing but positive. That being said. I will not be recommending this dealership based off my experience with my most recent purchase. Nothing went smoothly. I live in King William so this is not a convenient location for me to keep coming back to. I tried to get most of my research and valuing of my trade done while I was at work in Henrico. I stopped by on my lunch on Thursday to have my trade in looked at and let Bobby know what I wanted and what price I wanted to be at. He worked on getting me everything I wanted while I went back to work. Thursday night after work, I went back and selected my car. They made a big deal about “never letting a car leave dirty from the lot” and they were really backed up with their detail guy. So they ran it through the quick car wash and said I could take it home over night and bring it back in the morning to be detailed and given a full tank of gas. When I went to get in Friday morning, now that the car wasn’t wet, I noticed a gouge in the bumper. I told them about it when I dropped it off for the detailing and they said they would take care of it and sent me off with a loaner. Monday morning, there was no word about when the car would be finished. I did hear from the finance guy who let me know that he had actually gotten me a better rate and needed me to resign some papers for a lower monthly payment. I let him know I wasn’t trying to make multiple trips to the dealership and I would come in whenever my car was finally ready. I followed up with Bobby and he said it would probably be Tuesday or Wednesday. Tuesday they let me know that my car was headed back to the dealership, I didn’t know they had sent it anywhere. Around lunch they said it was ready for me to come and pick up, so I left work again and went down to get it. This is where my frustration lies. When I got to the dealership, it still hadn’t been detailed. They said they had cleaned the interior which they did not. The windows were smeared and difficult to see out of in the sunlight, and all that had happened was the dash was wiped down. They said it couldn’t be washed for a week because of the bumper, so to bring it back AGAIN. I went to the dealership on Thursday to purchase a brand new car. It had just under a full tank of gas, 18 miles on the odometer and should have been cleaned. I dropped it off to the dealership with an additional 60 miles on it from driving home, to work, and back again. What I came home with on Tuesday was a dirty car, with nearly 150 miles on it, and about a half a tank of gas after being promised a detail and a full tank. If the car hadn’t been detailed yet, I shouldn’t have been told it was ready. If you say you are going to fill the tank, you shouldn’t drive the car an additional 50+ miles and then give it back to the customer with less than half a tank. If you’re going to sell a BRAND NEW car, it should be inspected prior to leaving the lot to make sure there isn’t body damage. I shouldn’t have to leave work yet again, or waste my Saturday to bring this car in to the dealership when I have already made 4 trips. I sent the above letter to Hyundai Customer service, and directly to the GM 2 weeks ago.. I have waited to review this dealership until hearing something back... Hyundai responded the same day by saying they had notified all “appropriate parties” and that it needed to be handled at a local level. To date, almost 2 weeks later, no one from Page Auto Group, or from West Broad Hyundai have reached out to discuss the issues I had while buying my new car. If the poor experience I had was not reason enough to not recommend this dealership, their lack of concern and follow up is. Now, not only will I not be a returning customer to West Broad Hyundai, I will also not be trying my luck on any of Page’s other dealerships. My husband and I purchase new vehicles every 2 years. Luckily, there are plenty more dealerships in the area that I am sure will be glad to handle our business. More

New 2017 Hyundai Santa Fe West Broad Hyundai exceeded our car buying expectations and made purchasing our new 2017 Santa Fe a very pleasurable experience. Our salesman was very West Broad Hyundai exceeded our car buying expectations and made purchasing our new 2017 Santa Fe a very pleasurable experience. Our salesman was very polite and knowable. Most importantly he took his time to make sure all our questions were answered and that we were completely satisfied with our new car purchase. More

Scott is Great Scott was a great salesman. Informed, friendly, and professional. Procedure was prompt and got out of the dealership in a timely manner. I will recomm Scott was a great salesman. Informed, friendly, and professional. Procedure was prompt and got out of the dealership in a timely manner. I will recommend Scott as well as West Broad Hyundai. Thanks! More

Great place to buy a car We are very happy with the experience we had here. We'd definitely shop there again. James Doncaster was awesome and helpful. Everyone there was frien We are very happy with the experience we had here. We'd definitely shop there again. James Doncaster was awesome and helpful. Everyone there was friendly and professional. More

Excellent Service My experience was more than I hoped for or expected. I got the car I wanted with more features than I'd planned on getting, but the deal was too soli My experience was more than I hoped for or expected. I got the car I wanted with more features than I'd planned on getting, but the deal was too solid to pass up. I'm completely happy with the Sonata Sport, and it seems to drive a little better every time I hop in it. Just a great car, and my service rep worked with me to get me a cheap increase on the already great standard warranty. I was back in less than 2 weeks to have my scheduled protection package installed. Nothing but good to say about West Broad Hyundai. Thanks for everything. More

Buying a new car I sought out Dill as he sold me a Hyundai in 2013, no pressure from him. Very easy to work with. I will buy the next car from dill where ever he is wo I sought out Dill as he sold me a Hyundai in 2013, no pressure from him. Very easy to work with. I will buy the next car from dill where ever he is working. More

Great service I was able to get a car that I want it for not a bad price I will go back to this dealership for service as well as the time my lease ends. I was able to get a car that I want it for not a bad price I will go back to this dealership for service as well as the time my lease ends. More

Buying 2017 Sonata SE Anthony made the car buying experience one of the best I have ever had. He listened to what I wanted in my new vehicle and how much I expected to spen Anthony made the car buying experience one of the best I have ever had. He listened to what I wanted in my new vehicle and how much I expected to spend, and he worked out the details to exceed my expectations. More

Great Staff, Professional! Bobby was a great salesperson. He was knowledgeable, actually talked to me about my concerns. I did not feel rushed or like he had other things on his Bobby was a great salesperson. He was knowledgeable, actually talked to me about my concerns. I did not feel rushed or like he had other things on his mind. He gave me all of his attention and I got to test drive a few cars in order to find what fit my needs. More