West Broad Honda

My experience with Tim Cartwright at West Broad Honda was awesome. I should start by saying that if a dealer offers an “e-price” I have every expectation that they are willing to do business electronically awesome. I should start by saying that if a dealer offers an “e-price” I have every expectation that they are willing to do business electronically and expect them to be competitive when it comes time to negotiate. Also, I don’t expect them to be shocked when I say I am coming from several hours away and that I've been aggressively price shopping or that I can’t just walk-in now to take a test drive. That being said, unlike many internet sales specialists and managers with whom I dealt (and there were a lot), Tim did everything right. When I provided him with the best offer I had received on a 2013 Honda Crosstour he promptly came back and let me know if he could meet or beat that offer and what he had in stock. Knowing that I was from out of town, he didn’t try to convince me that free oil changes or other dealership perks made it a better deal (I had a dealer from NJ argue that lifetime oil changes made their offer a better deal even though I live in Virginia – huh?). The most important thing, however, was that he was gracious and straightforward throughout the entire process. He read my emails and understood what I was looking for, he put things in writing, he did not badmouth other dealerships or the deals they were offering, and did not pressure me by calling constantly or sending email after email after email. I highly recommend Tim and West Broad Honda - if you live in the Hampton Roads area, it is worth the very short trip Richmond. Tim provided a painless internet shopping experience AND integrity, you just can’t beat that... More

Recently had my vehicle serviced at West Broad Honda. Great experience, friendly staff and quick service. They did exacly what I asked them to do (oil change and state inspection). I waited in a nice w Great experience, friendly staff and quick service. They did exacly what I asked them to do (oil change and state inspection). I waited in a nice waiting area. I would jighly recommend this dealership for service. More

Russ did an outstanding job on making sure I went home with the right car. I am a first time buyer, and he made my experience pleasing. with the right car. I am a first time buyer, and he made my experience pleasing. More

I had a problem in my brake. This dealer changed front brake pad that was absolutely not needed and charged me $185.00 + taxes.The actual problem was with master drum cylinder of brake and later they told brake pad that was absolutely not needed and charged me $185.00 + taxes.The actual problem was with master drum cylinder of brake and later they told me about this. And charges for this is around $375.00+taxes. I didn't go for master brake drum change because this dealer was just cheating. I took my car and visited local Mechanics. I STRONGLY SUGGEST NOT TO VISIT THIS DEALER. More

I thought my sales guy, Bob, was OK. He seemed to be interested in finding me a car that was a good match for what I needed. Unfortunately, when price negotiations began, Sean offered me a price and th interested in finding me a car that was a good match for what I needed. Unfortunately, when price negotiations began, Sean offered me a price and then when I accepted it, Diego stepped in and said they would not honor it. It was a very bad experience and a complete waste of my time. There are too many places to buy a car to bother spending time with those yahoos. More

I dropped my Honda Civic off for an oil change and to check my lighter plug on the consol... I was called and told it needed an alignment, I said OK. When I picked up the car the oil change was don check my lighter plug on the consol... I was called and told it needed an alignment, I said OK. When I picked up the car the oil change was done, the lighter plug was fixed, a fuse that cost me $59.99 and $4.79 for th fuse.....they had changed the transimssion fluid and the cabin air filter without telling me. I have sent a email to theservice manage about this but have had no response. Go elsewhere for service........ More

John was great to work with from day one!! My husband and I started looking for the perfect family vehicle a while ago but we weren't set on anything until we saw the new 2012 CR-V. I was set on buying and I started looking for the perfect family vehicle a while ago but we weren't set on anything until we saw the new 2012 CR-V. I was set on buying one because it was everything that we needed in a vehicle, from the size to the fuel efficiency. When I finally decided on the exterior color that I wanted it wasn't hard to find, but it was hard to find the exterior color with the right interior color that I wanted. We looked around online at several Honda dealerships for the exact car that I wanted. I finally found one at West Broad Honda in Richmond and I was not going to let it go. I emailed for a quick quote online and John emailed back within an hour. He was so pleasant to work with. I absolutely loved that he was direct and to the point with his sales quote. My husband and I were very impressed that he didn't beat around the bush about anything. Just in a few conversations online and a couple phone calls later with John he was able to tell us what our interest rate would be, what the payments would be, and what the bottom line total was going to be on the CR-V. His customer service was exceptional!! He had never even met us in person at this point but that didn't stop him from working so hard to supply us with the exact vehicle we wanted. We were truly impressed!! The transaction was so easy and when we made the seventy mile trip to Richmond to pick up the CR-V we were not let down in the slightest. Everyone at the dealership was so nice and My husband and I agreed that we would definitely buy from West Broad Honda on our next Honda purchase. I would recommend West Broad Honda to anyone!! More

Had previously purchased my dream car from dealer, Terrance Lewis was my sales consultant and diligently worked to get me in my car at the price that worked for me. Not only was he a wonderful sales Terrance Lewis was my sales consultant and diligently worked to get me in my car at the price that worked for me. Not only was he a wonderful sales consultant, but as a follow up worked with service to schedule my free oil change on the vehicle. Everything went smoothly; he made sure they had all the necessary filters for this oil change because the purchased car was not a Honda, but a used vehicle that was on the lot. When I arrived for my oil change, everything was set and ready. I was in and out in a very timely manner. Will definitely use this dealer and consultant when I decide to purchase my next car. I will also continue to use them for service. More

I have been a loyal Honda owner for over 7 years, which means I have had my car serviced at a lot of Honda Dealerships. I have never had a more frustrating and miserable experience than West Broad Honda. I means I have had my car serviced at a lot of Honda Dealerships. I have never had a more frustrating and miserable experience than West Broad Honda. I have had to make 3 visits in a 2 month span, thanks to their negligence and disrespect. The miserable experience begins as soon as you speak with someone in the service department over the phone. If you are answering the phone at a place of business, I believe there is a level of professionalism that should be displayed; however, West Broad Honda's service staff must have missed that training session. The amount of attitude and complete disrespect shown to me on THREE separate occasions when trying to schedule a service appointment is completely uncalled for and disturbing. After arriving to the Service department, be prepared to stand around and feel like an idiot because everyone acts "too busy" and doesn't acknowledge your presence. The service staff also likes to be argumentative and defensive whenever approached about a question concerning the services they either will be or are performing. The service staff also is great at completely missing obvious and necessary maintenance (aka, not telling the client that the brake pads on their back tires are nonexistent during a brake check appointment, only for this client to be told AND SHOWN by another dealership on the same day). They also tried charging me $120 more than a competitor on a basic routine maintenance procedure. The cashier was literally the only person I felt acted with any courtesy or respect. I would rather drive 3.5 hours to my previous Honda dealer than drive the 7 minutes to West Broad Honda. I highly discourage anyone from receiving service at this dealership and hope West Broad Honda will take into serious account their negligent customer service and strive to fix it. I will no longer be going to West Broad Honda at the start of the new year to purchase a new vehicle thanks to the horrible experiences I have had. More

I purchased my 2008 CRV from this dealership. They are all nice and helpful when you are buying. God help you if you need service. At 36,065 miles my CRV AC died. I drove into the service bay to ask ab all nice and helpful when you are buying. God help you if you need service. At 36,065 miles my CRV AC died. I drove into the service bay to ask about setting up an appointment. No one there could help me. The first gentleman (I use that word loosely) said he was booked solid and I could ask at the other service bay team desks...well, going from desk to desk I couldn't find an appointment for diagnostics until a week later - maybe... A system like this is NUTS. I will not be bringing my business to this dealership again. They are not customer service oriented. They are just out for a buck in the sales department and drop you cold when it comes to standing behind their merchandise. More