Wesley Chapel Toyota

First and foremost, let me take an opportunity to praise Jose Herrada. He was a delightful, professional, and prompt in the matters that were within his realm of control. If the transaction would have ended Jose Herrada. He was a delightful, professional, and prompt in the matters that were within his realm of control. If the transaction would have ended there this review would have been 5 stars and 2 thumbs up, however it didn't. Earlier this month, I went in to purchase a vehicle for my business, had a guarantor, proof of income, active on sunbiz etc. Filled out the paperwork on terms that I felt was fair. Took a picture with the bow on the vehicle, took delivery of the vehicle and was on my way. After a week or so I get a quite alarming message from Waseam Khalif a financing manager. Stating I need to come in. As with business and personal affairs I truly believe my time is valuable. No need to sugarcoat and no need to waste daylight. The message that was sent was eerily vague. He stated there was an "issue with the paperwork". Fast forward with my work day I get another message from Waseam that states "I was just informed by my boss for you to just bring us the car back today!" I politely asked for a copy of the paperwork to be sent to the email that was on file so my lawyer and I can take a look at it. This gives me an opportunity to review the paperwork at a convenient time and not under pressure of the financing department and car salesman. Waseam then proceeds to tell me "there isn't anything to send you". At this point in time red flags are going off I mean after all why would I be coming back if I was not going to sign additional paperwork? To add insult to injury the next day I get a message informing me that if "I do not stop by today or tomorrow we will have to report the vehicle stolen." As a fairly knowledgeable individual Im aware that consumers have rights just as dealers do. If you are unaware of your rights I implore you to take a look at them so you can ensure you're being treated fairly. This is a textbook definition of "spot delivery" or also know as "yo-yo" financing. Spot delivery is Anticipatory Theft. Furthermore it violates the Truth in Lending Act. What dealerships will not openly disclose with you is that dealerships are the first creditors and the "banks" are third parties. So the expression "the bank deal fell through" or whatever erroneous jargon is utilized is not necessarily true. It simply means the third party banks did not want to take on the conditions of loan that were explicitly expressed In your purchase agreement. The dealership(creditor) can and has or else they wouldn't be contracting it out to a third party. When you understand that car dealerships are in the business of selling cars and not necessarily financing a lot of the tactics utilized make perfectly good sense. Lastly,please ensure you do your research. Know your rights as a consumer, and if you are being treated unfairly due to the unscrupulous and greedy financing managers know that you can fill out a report on the Federal Trade Commission. Hope this helps save someone time, and heartache in the second largest investment most individuals make. If there was an "issue with the paperwork" where I as a consumer made a mistake would there be any leniency? The answer to that is absolutely not, with that being said when people reveal their true colors believe them the first time. Thanks for coming to my TedTalk and Thanks Wesley Chapel Toyota! More

Great service..Pedro has excellent customer skill..he knows how to take care clients...I feel very confident and comfortable whit all his advice about my car. knows how to take care clients...I feel very confident and comfortable whit all his advice about my car. More

The service was so AWSOME and I really appreciated how quick it was! I thought it would take more than a day! Ursla is very kind, friendly, knowledgeable and was able to quickly get me back on the road. quick it was! I thought it would take more than a day! Ursla is very kind, friendly, knowledgeable and was able to quickly get me back on the road. Ursla did a great wonderful job! Thank you very much! More

Caroline Briggs went out of her way to help us purchase a new RAV4 Limited. I was not impressed with Matt Howard, he was not forthcoming when we were dealing with him on our initial visit to purchase the R new RAV4 Limited. I was not impressed with Matt Howard, he was not forthcoming when we were dealing with him on our initial visit to purchase the RAV4 Limited More

Sales person Kelsey was very professional, attentive to details and very responsive with communication. I bought 2 Toyota Camry SE from him in 1 week. details and very responsive with communication. I bought 2 Toyota Camry SE from him in 1 week. More

Caroluns Briggs is an amazing represenative of the sales department. Caroline is extremely knowledgeable in what the inventory is and the best deal.She is not your typical car salesman meaning not pushing . department. Caroline is extremely knowledgeable in what the inventory is and the best deal.She is not your typical car salesman meaning not pushing . She listens to your wants and needs. My overall experience was great. Staff greets you where ever you are on the premises by asking do you need help. Once again they dont stalk you. They will direct you for instance i was walking looking for a particular used model they directed me . They offered me a ride ( golf cart ) or walk. A huge plus when you purchase your car they have your license plate for you no trip to the DMV😁.Full tank of gas😁. The finance department ( Matt ) is the bomb. Great explanations of different products gap insurance, kahu , etc. Once again they dont pressure you in purchasesing. A vast variety of new , used ( a lot of makes and models )vehiclesI will definetly recommend any individual looking for automobile purchase to Wesley Chapel Toyota. More

Outstanding service at Wesley Chapel Toyota. I trust Roland to give me good advice on how best to care for my Tacoma. He and Johnny gave me excellent areas to focus on for future maintenance, because my Roland to give me good advice on how best to care for my Tacoma. He and Johnny gave me excellent areas to focus on for future maintenance, because my truck is 8 years old. I recently moved to Pinellas County, and went to a local Toyota dealer for maintenance ONCE! That experience made me miss Wesley Chapel Toyota. That is why I drive one hour to have my truck serviced at Wesley Chapel Toyota. More

Awesome service and customer service kelsey Nash was very friendly and answered everything we needed to know and went out of his way to help thank you friendly and answered everything we needed to know and went out of his way to help thank you More

Caroline was excellent. She was informative and caring. A very positive experience. Everyone was friendly and helpful. My next experience will be with service department and looking forward to it. very positive experience. Everyone was friendly and helpful. My next experience will be with service department and looking forward to it. More

I want to give a huge thank you for our salesman Mr. Kamal Tejwani. We had a very good experience beginning from our friendly greeting to listening to my needs then to the showing our vehicle and expla Kamal Tejwani. We had a very good experience beginning from our friendly greeting to listening to my needs then to the showing our vehicle and explaining all the bells and whistles my car provides. Purchasing a car can be over- whelming and extremely stressful but, not with Kamal. Thank you so very much. More