Wesley Chapel Toyota

We purchased a used challenger from this dealership, i have to say I really like this car thou I was told that unfortunately it only had one key. Knowing how costly new key fobs are I ask if we could get have to say I really like this car thou I was told that unfortunately it only had one key. Knowing how costly new key fobs are I ask if we could get one more. I was told if we purchased all of the warranty’s such as the extended warranty, tire and wheel warranty and LoJack they would get one for us. I took two of the three. We didn’t want the tire coverage. So no additional fob. I went outside of the dealership to try to get the second fob. After having the new$200 fob programmed they tried to cut the key to match the one that came with the car I just bought a week earlier , the original was never cut. I have no key for the car only the fob. If something should happen that I need to lock the car by using the key or need to lock the glove compartment I can’t . I have texted the salesperson several times finally got a response which was go to service they can help. I work all day so on lunch I called service, the guy there says I can’t cut a dodge key. Talk to your sales person, I did they said call you! By this point I’m getting annoyed. He was going to transfer me back to talk to someone in sales when a so called salesperson was there and they said they would pass this on to my salesperson and have her call me. Two days later no call back. I feel like they car is paid for now so go away, can’t get a straight answer or even get a reply to do something as simple as getting a key code so they can have my now two keys . Hard to recommend a place that can’t even call someone back, text or email about a issue this simple, can’t imagine if it were something major. I’m local to this dealership and work in a near by store as well does my husband. We are ask all the time if we can recommend local dealers, for follow though and customer satisfaction?? No sure Wesley chapel Toyota would be my choice. More

Alexis Rodriguez and her manger went above and beyond to get me in a brand new 2024 toyota camry get me in a brand new 2024 toyota camry More

Matt was fast and easy in and out whitin 2 hours wirh our car being cleaned and full of gas in that same time period. car being cleaned and full of gas in that same time period. More

Jack Peck is a Fabulous Sales Rep. Our family has been working with him for over 10 years and we wouldn't let anyone else help us but him. He is always there to help us find the car Our family has been working with him for over 10 years and we wouldn't let anyone else help us but him. He is always there to help us find the car we are looking for and always gets us what we want and more. Great guy and hope to have him help us for another 10 years! More

Caroline Fletcher offered FANTASTIC communication and service to us when placing an order for a Toyota. She was prompt and efficient and was able to work with us while we were traveling. HIGHLY RECOMMEND service to us when placing an order for a Toyota. She was prompt and efficient and was able to work with us while we were traveling. HIGHLY RECOMMEND contacting Caroline no matter where you live in the nation! She quickly worked up a quote and had it to us within minutes, placed the order, and kept us up to date on the status of the build process. She coordinated the details to have it ready for us to drive off the lot the same day it arrived to the dealership. We are thrilled with our Toyota & especially appreciative of the prompt phone & text communication by Caroline. She can be reached at Wesley Chapel Toyota and is a specialist in the internet sales department. 813-703-1759 Ext. 1260 More

Caroline Fletcher is the best! I’ve bought 3 cars from her at Wesley Chapel Toyota. I’ve bought 3 cars from her at Wesley Chapel Toyota. More

Went in with low expectations of the dealership experience but ended with hot chocolate and a brand new car! Professional and easy start to finish experience but ended with hot chocolate and a brand new car! Professional and easy start to finish More

Matthew not only helped get our daughter her first car, but he also made sure we received a payment that was within our range! He was extremely patient with my daughter and I and I could have not been more but he also made sure we received a payment that was within our range! He was extremely patient with my daughter and I and I could have not been more happy about the entire process! We appreciated everything Matthew did! Thank you Matthew and Thank you Wesley Chapel Toyota! More

Matt was an excellent salesperson! He was so helpful and found us the perfect car. Matt also delivered our car to us. We really appreciated his help! He was so helpful and found us the perfect car. Matt also delivered our car to us. We really appreciated his help! More

Youssef at Wesley Chapel Toyota is exceptional! His passion for helping customers find the perfect car shines through his attentive service. He listens, guides, and ensures a seamless experience. H His passion for helping customers find the perfect car shines through his attentive service. He listens, guides, and ensures a seamless experience. Highly recommend Youssef for anyone in search of a knowledgeable and trustworthy car salesman. More