Wesley Chapel Toyota

I bought my car into Wesley Chapel Toyota for my usual oil change, mainly because they have some great coupons which help us save a few bucks. When my service advisor Marty and I looked over my car he men oil change, mainly because they have some great coupons which help us save a few bucks. When my service advisor Marty and I looked over my car he mentioned that my tires were getting low and would need to be replaced soon. I agreed with him and said that I plan on doing this in the next week or so. I asked to have my oil changed and explained that I had a coupon with me for $12.95 off an oil change. The coupon didn't list any stipulations and I expected to, pay for just an oil change when my bill was due. I went to the cashier and she presented a bill for $36.99 which included a tire rotation. I explained that I did not ask for that and that I even told my service advisor Marty that I would be purchasing new tires very shortly. I asked for them to page Marty, he came to the counter and I referred back to our converstion in the service bay. He remembered me mentioning the tires, but refused to remove the charges. I paid for and signed the receipt adding "not happy" next to my name. Driving home, I left a message for the service manger to call me but never received a callback. I called twice since then and eventually called the 800 customer service number and received a case # (1103100765). My wife has since received one phone message with a garbled message. I called back the 800 customer service number asking if I could speak to a district manager and was told I had to go thru the local storte manager. Funny how they will call you countieuosly when they want you to answer their satisfaction survey, but once when you really havea complaint. Oh and I purchaed 4 new tires from Pep Boys the following week. Chris 06/08/2011 After numerous calls to the dealership and the 800 customer service line. I finally on 05/27/2011 received a call from the dealership. They promised me that they would look into it and cut me a refund check that monday (06/31/2011). I called yesterday and left a message with Jose Lopez to please contact me. So far I haven't received a callback from my followup I haven't received mt refund. But they did offer me 1 free oil change to keep me as a loyal cutomer. (WOW) More

i recently bought a new vensa.after about three months, i returned it to get another car. the vensa was the worst new car i have ever bought.the dealership is very good and worked with me to get another car. returned it to get another car. the vensa was the worst new car i have ever bought.the dealership is very good and worked with me to get another car.i bought a used 2009 rx350 lexus,and am very happy. regards, sterling carrigan More

I bought an after market item for the front bumper(Vanity plate holder), I felt that this mass produced piece of plastic is vastly overpriced and when one of the service people was kind enough to install it plate holder), I felt that this mass produced piece of plastic is vastly overpriced and when one of the service people was kind enough to install it for me he could not find a screw long enough to place it on the bumper, even though it came with its own hardware. The vehicle is equipped with "Down hill assist control" which was never explained to me although now that I have read the manual, I have some understanding of the system. The vehicle is equipped with "Satellite Radio" but the terms and conditions were never explained to me. I purchased the vehicle and paid in full on May 28 2011 and I still don't have a vehicle registration. I would be hard pressed to explain to a deputy where it is. Having said all this, I still feel good about buying the vehicle and dealing with the sales people whom we came in contact with. Everyone made an effort to accomodate our particlular requests and showed us the utmost courtesy. More

i most enjoyed my recent visit with wesley chapel toyota. i had gone to the dealership with my son to look into purchasing a newer vehicle. i meet with john who was very helpful and was very friendly and con i had gone to the dealership with my son to look into purchasing a newer vehicle. i meet with john who was very helpful and was very friendly and conciderate to my car buying situation. a fair price was given for my old vehicle, and a good price on the newer vehicle. i would reccommend to my friends to go to wesley chapel toyota for future purchases. More