Wesley Chapel Toyota

Just signed my second lease at WCT, started out with Service rep Lisa who suggested I speak with Mike Brockman as I was near my lease end. He helped me understand my options and I decided to lease anoth Service rep Lisa who suggested I speak with Mike Brockman as I was near my lease end. He helped me understand my options and I decided to lease another Corolla right then and there. Mike was knowledgeable and helpful and extremely courteous. My 3year relationship with this dealership has been nothing but positive. More

My salesman is the best, I have ever foundMarcellino. My salesman is the best, I have ever found Marcellino. Bought several cars from hm. Bought many cars from wesley chapel toyota. Simplo I'my the b My salesman is the best, I have ever found Marcellino. Bought several cars from hm. Bought many cars from wesley chapel toyota. Simplo I'my the best More

I wish there was a ZERO Stars Rating! Did not like how they tried multiple ways to steal my trade-in. They were not budging an inch from the sticker price either! Nor did I like that they tried to add in they tried multiple ways to steal my trade-in. They were not budging an inch from the sticker price either! Nor did I like that they tried to add in a buttload of things that I did NOT even ask for or need: Extended Warranty, Theft Protection, Paint Protection, extra shipping charge. Between those issues, when you put that all together - it appeared they were trying to hose me down for $18,000 to maybe even $20,000 - OVER what I needed to just pay for the car with my trade-in, and have a clean and sensible deal from both parties. I can see why people say buying a car is WORSE than getting dental surgery!!! If you're not smart about buying the car - the pain will stay with you EVERY DAY, for the next however many years that you get roped into a BAD DEAL! OUCH!!!!! You just have to realize the "wallet extraction" is about to happen, and WALK/RUN before you sign on the dotted line and take the BIG HIT! Also, their Customer Care (???) person called me. Told her what happened, and I guess the Owner of this "fine Dealership" don't care either - NEVER heard a word from them SINCE!!! Greaaaaaaat (sarc) YOUTUBE has a lot of videos that will help you, and tell you how to avoid these COSTLY MISTAKES and the pitfalls to watch for, when doing car deals at car dealerships. Go on YOUTUBE. Search for “Car dealer fees not to pay” or something similar. There are many videos to research. Another good source is the website “yourautoadvocate.com” because you can join for free or even pay for upgraded benefits they offer for a modest price. By all means - take their free “DEAL SCHOOL” for many eye-opening tips. Good stuff there! They have MUCH valuable info - BUYER BEWARE!!!!! It's really sad to think that there are folks that they do this too - EVERY DAY! And they don't think twice about taking the cash - IF - YOU are stupid enough to just say: "OK, I need the car, I love the car, I gotta have the car! Where do I sign?!" Hence, the "wallet extraction" has happened! All you can do now, is go back and fight with them to have the unnecessary items removed! Good luck with THAT!!! Just DON'T get into that situation to begin with! More

This dealership helped me find the perfect car for me to drive home with! I recommend you come and check out their cars because the staff here is very kind and helpful! drive home with! I recommend you come and check out their cars because the staff here is very kind and helpful! More

Drove from Lakeland to deal with them rather than local. Salesman Kamal and manager Matt were great to deal with. No high pressure and were able to get the vehicle with the options I wanted in. When there w Salesman Kamal and manager Matt were great to deal with. No high pressure and were able to get the vehicle with the options I wanted in. When there was an issue with one of the options Kamal took care of informing the service department and they reached out to me and was able to rectify it. The transaction was comfortable and pleasant. More

We like the relationship with the service department. and my sales advisor Mike Brockway.. we will be back again for our next car. and advice for my friends or family to go to Wesley chapel Toyota. my sales advisor Mike Brockway.. we will be back again for our next car. and advice for my friends or family to go to Wesley chapel Toyota. More

My initial visit to the dealership on 5/16/2021 was all because I completed an inquiry online. I received an email with price and details of the car from Christopher Joseph. In addition, he sent me a perso because I completed an inquiry online. I received an email with price and details of the car from Christopher Joseph. In addition, he sent me a personalized video of the car. Hey said "Hey Kia this Chris from Wesley Chapel Toyota, I just wanted to shoot you this video of ..." This definitely caught my attention since no other internet sales person has done this. On Sunday, I just so happened to be in the area and stop by the dealership. Let's just say my visit to the dealership was horrible and made me NEVER want to do business with this dealership again. It was so bad I even wrote an honest review based on my experience. Well to my surprise Matt Howard(Sales Manager) called me to get an understanding of what happened. Due to receiving my review that I posted online. I will say Matt was very sincere in his apology and stated "that is not how they do things". I really appreciated that he took the time to listen and address all my questions. Which included him breaking down the details(line by line) that were listed in the overall price. However, he did not pressure me to give them another chance or even consider making any purchase from them at all. Matt turned things around for the dealership by going above and beyond. I agreed to give them another chance and ended up purchasing a 2017 Toyota Corolla. When I returned to the dealership I was greeted by Mr. Christopher Joseph(internet sales). OMG this was a totally different experience from the first time and I loved it. He was awesome!!! I would definitely recommend anyone looking to purchase a car to work with him. (FYI: He was not the salesman I worked with the first time I came to the dealership in person) Finance: My experience working with Aiman was okay. However, I did not like that he was just going to add GAP, Lifetime Oil, Tire/Rim coverage, and Kahu without even saying anything to me. It's a good thing I took the time to read and ask questions before just signing. I am not sure if this is just how he was trained but I won't harp on it too much. Overall, he was a nice guy willing to help. My rating of 4/5 was given based on my experience after working with with Matt Howard Christopher Joseph. You guys are AWESOME !! Thank You both !! Word of advice: Don't go to dealership when your original sales guy is off. Just wait until you hear back from him before heading in. Christopher Joseph definitely stood out from the rest. More

I was told wrong info about the car. After I bought it, they rises the interest rate on the loan. The financial manager, David Rivera, did not explain anything related to the car before I buy it. After I b they rises the interest rate on the loan. The financial manager, David Rivera, did not explain anything related to the car before I buy it. After I bought the car, I found that the warranty is 60% less than what I have been told. I still have questions and they do not want to answer them. They tear you like they want to sell the car and not see you again. More

I really enjoy the time I spend with you while buying my vehicle. everyone was great,thanks to David on financing and the rest of you that help me, thanks amigos...... vehicle. everyone was great,thanks to David on financing and the rest of you that help me, thanks amigos...... More

Excellent experience at Wesley Chapel Toyota. It started with Jose who is very friendly, professional and knowledgeable. Then it was turned to Jack and he did an outstanding job. He went over options, did a with Jose who is very friendly, professional and knowledgeable. Then it was turned to Jack and he did an outstanding job. He went over options, did a great job following up and coordinating his schedule to meet me. Lastly, the finance manager very accommodating, and quick. I will continue to purchase vehicles from Wesley Chapel Toyota and will let my friends know about this place as well. Thank you all for everything you did. More