Wesley Chapel Toyota

We like the relationship with the service department. and my sales advisor Mike Brockway.. we will be back again for our next car. and advice for my friends or family to go to Wesley chapel Toyota. my sales advisor Mike Brockway.. we will be back again for our next car. and advice for my friends or family to go to Wesley chapel Toyota. More

My initial visit to the dealership on 5/16/2021 was all because I completed an inquiry online. I received an email with price and details of the car from Christopher Joseph. In addition, he sent me a perso because I completed an inquiry online. I received an email with price and details of the car from Christopher Joseph. In addition, he sent me a personalized video of the car. Hey said "Hey Kia this Chris from Wesley Chapel Toyota, I just wanted to shoot you this video of ..." This definitely caught my attention since no other internet sales person has done this. On Sunday, I just so happened to be in the area and stop by the dealership. Let's just say my visit to the dealership was horrible and made me NEVER want to do business with this dealership again. It was so bad I even wrote an honest review based on my experience. Well to my surprise Matt Howard(Sales Manager) called me to get an understanding of what happened. Due to receiving my review that I posted online. I will say Matt was very sincere in his apology and stated "that is not how they do things". I really appreciated that he took the time to listen and address all my questions. Which included him breaking down the details(line by line) that were listed in the overall price. However, he did not pressure me to give them another chance or even consider making any purchase from them at all. Matt turned things around for the dealership by going above and beyond. I agreed to give them another chance and ended up purchasing a 2017 Toyota Corolla. When I returned to the dealership I was greeted by Mr. Christopher Joseph(internet sales). OMG this was a totally different experience from the first time and I loved it. He was awesome!!! I would definitely recommend anyone looking to purchase a car to work with him. (FYI: He was not the salesman I worked with the first time I came to the dealership in person) Finance: My experience working with Aiman was okay. However, I did not like that he was just going to add GAP, Lifetime Oil, Tire/Rim coverage, and Kahu without even saying anything to me. It's a good thing I took the time to read and ask questions before just signing. I am not sure if this is just how he was trained but I won't harp on it too much. Overall, he was a nice guy willing to help. My rating of 4/5 was given based on my experience after working with with Matt Howard Christopher Joseph. You guys are AWESOME !! Thank You both !! Word of advice: Don't go to dealership when your original sales guy is off. Just wait until you hear back from him before heading in. Christopher Joseph definitely stood out from the rest. More

I was told wrong info about the car. After I bought it, they rises the interest rate on the loan. The financial manager, David Rivera, did not explain anything related to the car before I buy it. After I b they rises the interest rate on the loan. The financial manager, David Rivera, did not explain anything related to the car before I buy it. After I bought the car, I found that the warranty is 60% less than what I have been told. I still have questions and they do not want to answer them. They tear you like they want to sell the car and not see you again. More

I really enjoy the time I spend with you while buying my vehicle. everyone was great,thanks to David on financing and the rest of you that help me, thanks amigos...... vehicle. everyone was great,thanks to David on financing and the rest of you that help me, thanks amigos...... More

Excellent experience at Wesley Chapel Toyota. It started with Jose who is very friendly, professional and knowledgeable. Then it was turned to Jack and he did an outstanding job. He went over options, did a with Jose who is very friendly, professional and knowledgeable. Then it was turned to Jack and he did an outstanding job. He went over options, did a great job following up and coordinating his schedule to meet me. Lastly, the finance manager very accommodating, and quick. I will continue to purchase vehicles from Wesley Chapel Toyota and will let my friends know about this place as well. Thank you all for everything you did. More

Both my sales person and the finance person were amazing! I will definitely be returning to this dealership in the future! We’re very friendly I will definitely be returning to this dealership in the future! We’re very friendly More

I want to say a HuGE Thank You to Matt Howard, recently had a problem and he went above and beyond to make sure we were not only completely satisfied but taken care of every step of the process and a thank had a problem and he went above and beyond to make sure we were not only completely satisfied but taken care of every step of the process and a thank you to David Rivera for all your help aswell. Joe Barba should be very proud of these employees and take note of the fact that Matt Howard not only loves his job as it shows in his treatment of the way he treats customers but also in his commitment to assure things are not only corrected but customer is satisfied a definite one in a million employee!!!! Thanks again. Love my Toyota family! More

WCT gave us a quote and that was the cost when arrived. No pressure, friendly, honest and price we wanted. Thanks for a pleasant experience. No pressure, friendly, honest and price we wanted. Thanks for a pleasant experience. More

Still waiting for 2nd key and anti-theft info . Been getting the run around even after speaking with management . I will return only for mechanical service getting the run around even after speaking with management . I will return only for mechanical service More

Hide behind vague and misleading words to insist your car isn't under warranty, even though it is, based on their own website page criteria. I gave them a chance to make it right about the principal of it. T isn't under warranty, even though it is, based on their own website page criteria. I gave them a chance to make it right about the principal of it. They refused to fix or even pay for cost of repair., she was only $547. People show true colors on how they handle their mistakes. They clearly are liars. More