Wesley Chapel Toyota

I am extremely satisfied with my recent car buying experience through Wesley Chapel Toyota. I was in the market for a new Prius c 2, and I was going through the USAA car buying service to find dealers experience through Wesley Chapel Toyota. I was in the market for a new Prius c 2, and I was going through the USAA car buying service to find dealers and available cars in the Tampa area. I was also in the process of moving to Tampa from Connecticut, so I had to do most of the research online, at a distance. Michael Haake contacted me as soon as I submitted my request through USAA. Initially I thought I'd go with another dealer in the area, who also contacted me immediately and offered a greater USAA discount. However, Michael immediately reassured me that he could match the other dealer's USAA discount, and in the end did that and more. He was in frequent touch with me by telephone to let me know the different car colors and options that were available. When I made it clear that I did not want to pay for a bunch of extra options, he found me a vehicle that came with minimal options, and gave me a further discount on the options it did have (such as the extra-cost color "Moonglow," which is very nice but which I wasn't thrilled about paying extra for. And in the end, when I arrived at the dealership, I found that he had included at no extra cost to me some options that I had originally declined, such as the Toyoguard Elite service.) Michael and I worked out all the details before I even left Connecticut, and I put down a $500 deposit on the car to hold it for my arrival. When I arrived in Florida a few days later, Michael welcomed me at the dealership, walked me through the buying process, and took me on a test drive of my new car to make sure it was what I wanted. It was! Then, while I filled out paperwork about the financing, etc (I had a great loan through USAA, so didn't explore Wesley Chapel's financing options), Michael helped my mother, who had accompanied me, by putting new headlights on her Toyota Camry. She had realized the day before that one of her headlights was out, and so she bought new ones at the dealership and Michael went the extra mile, got his hands dirty and installed them for her at no extra charge. Then we all met back up, my paperwork and payment was finished, and I was ready to drive away in my new car. It was a Sunday, and for some reason the extra car key, valet key, and key tag were locked in the office of someone who didn't come in on weekends, so Michael gave me the available key and promised to deliver the other keys in person the following morning at my new apartment--and that is exactly what he did. This was the first time in my life that I have ever bought a car (I have always lived in cities with good public transportation up to now) and initially I was not sure what to expect. But throughout the whole process, Michael was friendly, attentive to my preferences, and worked to get me a great deal. I never felt pressured to accept anything I didn't want. My mother was also very impressed with Michael and with the deal I got on the car. I feel that Michael and Wesley Chapel Toyota provided me with exceptional service, and I am very happy with my new car. More

My wife and I feel like family at Wesley Chapel Toyota. This is the third vehicle we've purchased there. We'll keep going back to purchase our vehicles there because we get good deals and great products f This is the third vehicle we've purchased there. We'll keep going back to purchase our vehicles there because we get good deals and great products from friendly people who never pressure us to do anything. When we walk in we are greeted with genuine smiles by very nice people like Judy. Our sales person wasn't available so Mike helped us out and when Ray came in, they tag teamed us with wonderful service, consideration, and no pressure to purchase! Everyone we encountered was professional, informative, nice, and friendly! I can tell them I need to do more research and they don't call 100 times pestering me about when I'm going to buy a vehicle. They're patient and help us in a manner that is comfortable for us. When I was looking to trade my car in for a truck, my service representative saw me and came out of her way to say hello! Brian runs a great service department and I know I can count on them to take care of my vehicle when I need the oil changed or to fix my tire or whatever I need. They take care of me vehicles and make sure my family is riding in a safe, well maintained vehicle. More

Picked the car.Gave all the info requested told later that day I was approved. I could even post date a check for $500 and the trade in that I have. Made the appt ;showed up; keep in mind now my wife is that day I was approved. I could even post date a check for $500 and the trade in that I have. Made the appt ;showed up; keep in mind now my wife is with me, brought all the papers that were requested. Showcased the car.We love we're sold. Get in the building and all of a sudden everyone on the team came down with amnesia. Great acting! interestingly I happen to ask each rep earlier on, I guess making small talk, how many years they had been working there at "WESLEY CHAPEL TOYOTA" 8 years 4 or 5 years for the other two. Not newbies at all was I dealing with. So the missing notes on the finance docs they never produced. And the missing finance guy who is not there today, as my wife and I were told. Who told you $500 dollars down? pulled out my text message and produce the voice mail message that proved my integrity and showed it to this poor finance guy, kinda felt sorry for him. Becaue now my discernment light switch came on, and the truth serum began to enter the area and it became crystal clear that they #1 never presented the deal #2 I was never truly "APPROVED' #3 It became plain and stated We don't do paperwork for nothing but make you come down here under a pretense that it's yours. How naive I was. I was completly embarassed in front of my wife, I was crushed. My wife and I were descriminated against because we have terrible credit score. So we look to buy now on a short term and pay it off sooner with tax returns come in. I explained this to the Finance guy. He says I'll call you in two hours, no call. to add insult to injury the follow up CSR calls for a survey and now I decide to write this story to warn would be customers with challenged credit to think twice and pary for truth serum tobe with you as you venture near WESLEY CHAPEL TOYOTA because the customer is the enemy mentality and lets play them like a fiddle for all we can widdle from $500 dwn to 3500DWN and a maybe. I would not have written this iftheywould have said tome "after we looked at your credit you would need around $3000 cash to make this happen, but instead they promise me YOu're Approved! Come on down.....LOVE the product but never allow greed to steer your dealer"ship" because eventually it will run a ground. All they had to do is what they said period. Cock this up as one of the worst days ever.Thanks Team for the experience. More

Stopping by without the intention of driving off or buying a vehicle that evening, I was immediatley greated by Brad. He asked what I was interested in and showed me several vans. He seemed to know w buying a vehicle that evening, I was immediatley greated by Brad. He asked what I was interested in and showed me several vans. He seemed to know which van was right for me including the price. The best part of this experience is that it is the first vehicle I have bought on my own, meaning without a husband, boyfriend or my son to guide me or speak for me. In a way he was all three. And it got better, since I was looking for a van as a second vehicle, I was assuming I would have to go back the next day with someone to drive it home, but no, Brad announced to me he would arrange to follow me home, along with a third vehicle to bring my new van home right then. That was great. Much cudos to Brad and Jaime who arranged the financing. More

Wesley Chapel Toyota is the best toyota dealership bar none! I have been to many toyota dealerships in New York and Florida (I like to shop around) and Wesley Chapel Toyota is genuinely outstanding. Ray D none! I have been to many toyota dealerships in New York and Florida (I like to shop around) and Wesley Chapel Toyota is genuinely outstanding. Ray Dellaero was the salesman who helped me and he is truly exceptional. Wesley Chapel Toyota gave me a $3,000.00 lower price quote than the Toyota dealership with whom I've already bought two previous cars from. I wasn't even a previous customer yet Wesley Chapel Toyota and Ray Dellaero made me feel like family. Great experience and I would highly recommend Ray Dellaero and Wesley Chapel Toyota. More

The staff was friendly and willing to work around what we needed. We will def. go back in the future and will send friends as well. needed. We will def. go back in the future and will send friends as well. More

this my third car that john has sold me. every experince has been pleasent. john does everything that he can to make the experince as fast, smooth, and painless as posible. every buyer should be so lucky as has been pleasent. john does everything that he can to make the experince as fast, smooth, and painless as posible. every buyer should be so lucky as to find a salesman as good as john. More

Lynne was awesome to work with. We let her know our needs and she called us when she had a car that fit what we wanted needs and she called us when she had a car that fit what we wanted More

My experience at Wesley Toyota was great! My salesman Joseph Cirillo was the best. He really made me feel comfortable, and I knew at that point I was in the right place. I felt right at home. My plans to Joseph Cirillo was the best. He really made me feel comfortable, and I knew at that point I was in the right place. I felt right at home. My plans today was to speak with a salesperson about purchasing a car at a later date. My experience with Joe was so very pleasant, he worked with me and got my payments to fit my budget. He was helpful and courteous. I would recommend him to anyone in need of a vehicle. I am very happy, with the assistance of Joe, I purchased my car today. I would like to thank Joe for all his help today. Selma Denise Flowers More

On a whim, my mom and I stopped in to Wesley Chapel Toyota just to look. We met with salesman Tom Williamson and immediately began to like this dealership. He was friendly, polite and easy to talk to Toyota just to look. We met with salesman Tom Williamson and immediately began to like this dealership. He was friendly, polite and easy to talk to. He took the time to work with us and understand our needs. He made it one of my best buying experiences ever. Although we met others, Tom Williamson and finance manager, Kelly Helfin, were really great! I highly recommend Wesley Chapel Toyota if you’re looking for the best experience you'll ever have. More