Wesley Chapel Toyota

Went to dealership for oil change and transmission oil change . Went to pay for bill only to find out that they were charging me for an air filter. Only problem is that I replaced the air filter 3 days ea change . Went to pay for bill only to find out that they were charging me for an air filter. Only problem is that I replaced the air filter 3 days earlier . A 65$ charge. No one from dealership called me to tell me that a air filter was needed. Terrible customer service . I will call BBB in morning on this terrible service dept. We bought the vehicle there along with tires and all service repairs were done there. I will never go back. How many other people have they ripped off??? More

Horrible. ..5 or 6 years ago...concerned about customer. 2022 only concern is how much money they can squeeze out of you to fatten their wallet. ..5 or 6 years ago...concerned about customer. 2022 only concern is how much money they can squeeze out of you to fatten their wallet. More

care of us every step of the way, answered our questions all along the way and treated my family and I very well. Call and ask for Caleb Huff all along the way and treated my family and I very well. Call and ask for Caleb Huff More

Hands down the best place to buy your vehicles, I have now bought two vehicle at this location and from there sale to even having your vehicle serviced here, they have changed my eyes on how I look at car now bought two vehicle at this location and from there sale to even having your vehicle serviced here, they have changed my eyes on how I look at car sales man and dealership. Thank you David Rivera & Kush Patel at Wesley Chapel Toyota. More

Excellent service! Lisa in the service department was very nice, knowledgeable and helpful. She was thorough in addressing all my concerns and was very efficient. Lisa in the service department was very nice, knowledgeable and helpful. She was thorough in addressing all my concerns and was very efficient. More

Found the car we wanted. Spoke with "Matt" who made an appointment with us for 10:00 next day. Drove almost an hour there, arrived at 9:45, and no one was available. Final Spoke with "Matt" who made an appointment with us for 10:00 next day. Drove almost an hour there, arrived at 9:45, and no one was available. Finally at 10:15 someone named "Jeff" came to tell us Matt was in a meeting. At round 10:30 we got tired of waiting and walked past the check-in to Matt's office. He and other salesmen were sitting there on phones and chatting. So, even though we had called and been told the car was still there and been called by the dealer to verify our appointment, "Matt" put down the phone, stepped out of the office and told us the car had sold that night, that he'd sent someone else to get a similar car for us. We told him that we would not be back and felt sure he didn't care and left. We felt pretty sure we'd been victims of the old "bait and switch" thing since the car was still showing available on the website when we got home. Never again. Almost 3 hours of our day wasted for nothing. More

Brandon C is a fantastic salesman. He took care of us every step of the way, answered our questions all along the way and treated my family and I very well. Call and ask for Brandon. H He took care of us every step of the way, answered our questions all along the way and treated my family and I very well. Call and ask for Brandon. He's your guy. Also have to mention Jacob the Finance guy he was great as well even after a long day. Kudos all around to the team. Highly recommend this team More

We did the transaction on line and it smoother than I could have ever imagined could have ever imagined More

I ordered a battery online to take advantage of a 25 percent discount promo offer and had it sent to Wesley Chapel Toyota to be installed. I contacted Kyle Ahrens the day I was notified that it was at t percent discount promo offer and had it sent to Wesley Chapel Toyota to be installed. I contacted Kyle Ahrens the day I was notified that it was at the dealer and he arranged to have it installed that same day at a time that suited my convenience. Once again, excellent service from Wesley Chapel Toyota and Kyle specifically. More

Just purchased my new 2022 Tacoma Sport yesterday. Great buying experience (second vehicle I purchased there) and my sales rep Mark Finkle communicated well with me and made it an easy transaction. Great buying experience (second vehicle I purchased there) and my sales rep Mark Finkle communicated well with me and made it an easy transaction. More