Wesley Chapel Toyota

Great experience Good afternoon … Buying a new vehicle can be a little nerve racking but Andy put me & my wife at ease from the very start, listened to what I was in Good afternoon … Buying a new vehicle can be a little nerve racking but Andy put me & my wife at ease from the very start, listened to what I was interested in and went about finding the car of my choice. But more importantly was his patience as I made decisions about add ons and pricing. I’m very satisfied with my buying experience at Wesley Chapel Toyota. More

Purchase of our Sienna Thank you Andy Ghelfi for making this car buying experience a very pleasant one. Your professionalism and friendliness made this decision an easy one Thank you Andy Ghelfi for making this car buying experience a very pleasant one. Your professionalism and friendliness made this decision an easy one for my wife and me. More

Easy, fun, experience! Leeanne Randolfh made my experience of buying a car the best I've ever had! It's not often you end up with someone that Really listens to your needs a Leeanne Randolfh made my experience of buying a car the best I've ever had! It's not often you end up with someone that Really listens to your needs and doesn't try to "sell" you something that's not right for you. She was knowledgeable, easy going, fun, and personable! I've never had a female car salesman that was so knowledgeable!! Thank you for making this process that much easier : ) More

Scott is The Man! The best car buying experience I have ever had. I was treated like a friend and not some stranger off the street. All my questions were answered and I The best car buying experience I have ever had. I was treated like a friend and not some stranger off the street. All my questions were answered and I never fealt like I was being railroaded. What you see is what you get and Scott was as cool, patient and caring as I needed. I will definitely return in the future and I highly recommend asking for this guy! More

OUTSTANDING!!! Scott LaVancher is the best!!! He should forever be a part of your team at Wesley Chapel Toyota. He makes buying a new car a luxury experience. He off Scott LaVancher is the best!!! He should forever be a part of your team at Wesley Chapel Toyota. He makes buying a new car a luxury experience. He offers a premium tailor made experience that can not be beat. I brought all my cars from him and will continue to buy from him whenever I need a new one. So no matter where he goes I will be there. I can't say enough to express how over satisfied I'm with him. Whatever you ask of him, he will do. He is a 'can do' type of guy and that's what you want when your spending money. I wasn't able to come in town and exchange cars so he brought the car to me at work and exchanged it. He made the transfer to easy and convenient so I can't say enough to show my appreciation. His Quality of Service can't be beat. Just outstanding!!! Great job Scott!!! More

Wonderful car shopping experience. I want to thank the wonder staff at Wesley Chapel Toyota for making my purchase so easy and fast. I had the pleasure of being helped by Steven Barran I want to thank the wonder staff at Wesley Chapel Toyota for making my purchase so easy and fast. I had the pleasure of being helped by Steven Barranco, Richard Jackson, Michael Haake and Edwin Andino. From the sales professionals to finance, everyone was professional, helpful and knowledgeable in their field. Even after the sale, I had occasion to call Toyota and Michael and Steven have been so helpful. I feel I have found my new dealership and I would recommend Wesley Chapel Toyota to anyone looking for a pleasant shopping experience. Thanks Guys! Millie G. More

Multiple Service Failures I have never written a negative review as I prefer to resolve issues with the company directly. I am not satisfied with the service I have received fr I have never written a negative review as I prefer to resolve issues with the company directly. I am not satisfied with the service I have received from Wesley Chapel Toyota (WCT). Their behavior has been consistent over several visits. I have contacted them on several occasions via email & phone & I have been “blown off”. The most recent attempt to resolve these issues was with Joe a service manager & he stated THAT IF I WERE TO TAKE MY VEHICLE TO ANYWHERE BUT A TOYOTA DEALERSHIP THEY WOULD USE HARMFUL CHEMICALS & DAMAGE MY VEHICLE. I find it hard to believe that all other service locations in FL would intentionally harm a customer’s vehicle & wouldn’t be cited/closed down by gov agencies. He was not willing to resolve anything, apologize for egregious actions, or even reason with me. He said he was ok with losing me as a customer. The reasons I am dissatisfied are: • Mileage. I began to take note of the mileage on my vehicle at the time I bring it in for service &again when it is returned to me. Why is there an increase in several miles on my vehicle when it was supposed to remain at the dealership? I have taken previous vehicles for similar service at other locations, where I am able to see my vehicle throughout the entire service appointment & it is never driven farther from a parking spot to service bay & then back to a parking spot. At this dealership there is always an increase in miles. This leads me to conclude that my vehicle was driven off of the dealership without my knowledge or permission. Joe’s response was that when I hand over my vehicle for service they have the right to drive my vehicle off the lot. • Recommended & Required Maintenance. Every time I take my vehicle to WCT I am presented with a list of “recommended” & “required maintenance” totaling to hundreds of dollars. It is interesting that I have opted out of some of these “recommended maintenance” options, delaying it until the next service appointment when it will be required, on the next service appointments these items never appear again as either “recommended” or “required maintenance”. Miraculously my vehicle has the ability to heal itself or the services were never needed in the first place. • Non-Transparent Pricing. Every organization now has transparent prices, from grocery stores to vacation packages, why doesn’t the service department of their dealership? o Their service/sales technicians always present me to “Price A” for the service options (which they claim is an already discounted price) & when I decline they produce discounts, coupons, etc. to bring the price down o On this most recent service appointment I did opt for an oil change & fuel injection cleaning – I was told the oil change was complementary as well as taxes, etc. I truly hope the $166.24 I paid was not for an oil change & the addition of a fuel injection cleaner, such as Lucas which costs less than $10. o Also, I checked with other service locations in the area & their costs for fuel injection cleaning & Induction service costs approximately $100, I was also told that both are included in the price/service at the other locations. Why did their dealership charge $166.24 & claim that I was offered an “employee discounted” price? “JOE’S” ONLY RESPONSE TO THIS WAS THAT WCT CHARGE SEPARATELY DESPITE EVERY OTHER SERVICE LOCATION INCLUDING BOTH AS ONE SERVICE. o I contacted WTC & spoke with Rachel. I for the prices of these services & I was told it was $89.95. o When I calculate what I should have paid: Complementary oil change $0 + Fuel induction & injector service $89.95(No additional taxes per service rep)= The total should have been $89.95 o WHEN I DID ASK “JOE”, THE SERVICE MANAGER, ABOUT THIS DISCREPANCY HE STATED THAT ONLY THE SERVICE AGENTS HAVE THE CORRECT PRICING & KNOWLEDGE. I ASKED HOW IS A CUSTOMER TO KNOW IF THEY ARE GETTING THE “CORRECT” PRICE WHEN CONTACTING WCT & WHY SOMEONE IS ALLOWED TO GIVE PRICE QUOTES IF THEY DO NOT LIST THE STANDARD LISTED PRICES OF SERVICES FOR CUSTOMERS. No response • Previous Experience. On 7/16/15 I waited for 5+ hours for a service appt. On 7/18/15, my partner’s birthday & I was the one driving. The front passenger seat was moved forward & my partner, who is 6’4” & regularly sits in the front passenger seat of my vehicle, had to move the seat back & that is when bacon was found under the seat. I am a VEGETARIAN & the sole driver of my vehicle. No one eats in my car, especially not meat products. I did contact WCT by email & phone about this & the same service manager “Joe” blew me off. I know this may be amusing to some of you, but consider waiting for 5+ hours in the lobby while you vehicle is being used as picnic area & they left a mess behind for you to clean up. Their company never or has even attempted to resolve this issue. Given the above they are perpetuating the seedy, shady, & price gauging practices of a dealership which is extremely unprofessional. More

Amazing Experience!!! I was referred and recommended by my partner that works in your service department Dominick Perez as to the exceptional service your business provides I was referred and recommended by my partner that works in your service department Dominick Perez as to the exceptional service your business provides as he knew I was in the market for a new vehicle. My sales rep was Jeff Latham. He was extremely professional and polite. In my opinion Jeff deserves all the praise he can get from his management team. His willingness to walk me through the process of buying my new 2016 Toyota Camry SE was second to none. He helped me and my family out in every way he possibly could. Jeff really made Wesley Chapel Toyota look great. Would definitely recommend this place to anyone based solely on Jeff's service with us. More

Jeff Latham made me buying a car very very wasy. Jeff made me buying a car very easy. He was very knowledgeable and went through all the feature. I ended up buying a 2015 Toyota Camry. Thanks for gr Jeff made me buying a car very easy. He was very knowledgeable and went through all the feature. I ended up buying a 2015 Toyota Camry. Thanks for grate customer services. More

Best buying experience ever - for the second time!! I loved the experience I had buying my second new car (2014 and now a 2016 Toyota Camry SE). Mike Grega is the best sales rep. Professional, personabl I loved the experience I had buying my second new car (2014 and now a 2016 Toyota Camry SE). Mike Grega is the best sales rep. Professional, personable, knowledgeable and listened to what I needed and could afford. I highly recommend him. You will be blown away with how easy and fun buying a car can actually be.? do it now contact him today incredible incentives are available March 30th and 31st More