Wesley Chapel Toyota

TOYOTA of Wesley Chappel, 5300 Eggleston Boulevard,Wesley Chapel FL 33544, SOLD US A LEMON which the Salesman AMAR AMIRI told my husband it is a good car. To make matters WORSE, when they eventually FIXED t Chapel FL 33544, SOLD US A LEMON which the Salesman AMAR AMIRI told my husband it is a good car. To make matters WORSE, when they eventually FIXED the car it almost killed my husband. When he was driving home he heard a noise & when he got home looked underneath the car he saw the DRIVESHAFT SCREWS were LOOSE. MAJOR DISASTER WAITING TO HAPPEN. On June 9, 2023 my husband went to purchase a car for our son in college & AMAR AMIRI was his salesman. He took a 2013 RAV 4 for a test drive & while driving my husband heard a sound coming from the car & ask AMAR whats that sound & he replied "its because you are driving too close to the sidewalk" This SCAMMER AMAR assured my husband the car was in good working order. We paid $12,784 CASH. My husband got the car checked out because of how it sounded and was told that the torque is bad and also the computer system needed to be updated. We called the dealer & told them what was happening & was told to bring the car into the service department. We took the car back on June 14th at 8AM; 5 days after purchase & was told someone would get back to us with the cost of repairs. No one called on the 14th about the car. On the15th my husband called, they said no one was available & took his phone number & said someone would call back. No one called. We called back on the 16th the same response. Needless to say, NO ONE CALLED US. We went to the dealer June 18 & spoke to AMAR & demanded to see a Manager. He came back and said no manager is available, he is our manager. I just laughed at him. I got angry & said "you are not the manager , what a joke" (I guess the manager told him to deal with us BECAUSE WE ARE SMALL FISH) AMAR started to say the car was sold "AS IS" and its a 2013 car and because we bought it cash there is no warranty & we should take it someplace else to have it fixed because it will be cheaper for us. How ABSURD!! I started talking aloud & some man came over & spoke to me, did not even introduce himself (SOME F...UP CUSTOMER SERVICE YOU HAVE THERE TOYOTA) I told him the problem, which i think he already knew. He gave me a card with his name on it ANTHONY "WOODY" GIVENS. He told AMAR to go to the service department & find out who is looking about the car & walked away. AMAR came back after 10 minutes & instead of going to ANTHONY, he started to tell us all over again we should take the car somewhere else because its going to cost us too much to fix there. I walked away from AMAR & went into the office where ANTHONY was sitting & spoke to him. ANTHONY told me that his CELL PHONE # is on the card & i should call him on Monday June 18 & he would work it out that i pay the least possible amount. Monday June 18 i called ANTHONY around 1PM; NEEDLESS TO SAY he did not answer so i left a message. At 4:30 i called back, left message, then called receptionist & asked for ANTHONY, she had me on hold then came back & said he is not available she will take my number & have him call me. I called service department they put me to MATTHEW'S phone, i left a message NO ONE RETURNED ANY OF MY CALLS. Called Tuesday, no response. June 19 i called spoke to BRIANNA who said ANTHONY was not available. Called June 20 spoke to CHRISTINE told her the situation & asked to speak to the General Manager. She took my number & said someone would call me back. NO ONE DID. Someone from the service department called on June 20 & said the car would cost $3,500 to repair, it would take 20 hours & we would be charged $1700.00. My husband picked up the car on Friday June 23, drove 22 miles to home with a LOOSE DRIVE SHAFT. He heard a noise & when he got home, looked underneath the car the BOLTS for the DRIVESHAFT were just sitting there NOT BOLTED IN. God was on his side, he could have had a major accident. IN GOOD FAITH & GOOD CUSTOMER SERVICE TOYOTA OF WESLEY CHAPEL SHOULD HAVE HANDLED THE SITUATION BETTER. NEVER AGAIN TO More

Stay away from Wesley Chapel Toyota! I received a call that my car was due for an oil change and tire rotation service. I asked if that was covered under the maintenance plan that I pu I received a call that my car was due for an oil change and tire rotation service. I asked if that was covered under the maintenance plan that I purchased when I purchased the vehicle. After being on hold for a few minutes, the scheduler indicated that it would be covered as my maintenance plan expires in April 2024. When I received a call reminding me of my appointment, I asked again if this service is covered under my plan. This scheduler also confirmed that it would be covered and that there were already notes indicating that it would be covered and that she will make it even clearer on the notes for the service advisor. The next day, after the service was performed, the service advisor said that the plan has expired and if I want reimbursement, he said to "take it up with Toyota financial group." After explaining multiple times that I was told that 2 of their schedulers that the service was verified to be covered under my plan and that I would not have taken my vehicle to Wesley Chapel if it was not covered, he clearly did not care nor believe me. He asked me the date and time of the calls, which I provided. He said the service manager would call me back after 1 pm that day. He never called back. I have left 3 voice messages with no return call. To get my car back, I paid the cost on my credit card. Now I am denying the credit card charge and filing a Better Business Bureau case for unscrupulous business practices! Do yourself a favor, and stay away from this dealership! They are a mess! We are also in the market for a new Rav4, but we will not be doing business with Wesley Chapel Toyota nor will we ever use their services again! More

My whole out of state car buying experience with Ben Glass, Jeff Latham and Jad and their team was awesome. We received our 2019 Caddy XT4 last Tuesday {very fast delivery). I was a bit nervous, purchas Glass, Jeff Latham and Jad and their team was awesome. We received our 2019 Caddy XT4 last Tuesday {very fast delivery). I was a bit nervous, purchasing a vehicle without physically being there to inspect it or test driving. After receipt, the vehicle was found extremely clean and detailed. All options and accessories worked flawlessly with ZERO issues. Their pictures and descriptions of the vehicle were spot on. The sales team and finance dept. were informative, professional and offered me outstanding personal attention that was a crucial part of why we purchased our Caddy from Wesley Chapel Toyota. GREAT JOB! George n Judy - 2 more Happy Customers! :) More

Kush Patel and the finance depart did an amazing job getting me into a new vehicle after an accident. They made the process seamless and quick. They helped me find a car with everything I was looking fo getting me into a new vehicle after an accident. They made the process seamless and quick. They helped me find a car with everything I was looking for and within my budget. They were even able to get my monthly payments close to what I was paying before. They went above and beyond. I would highly suggest choosing them the next time you are in the market for a vehicle!! More

They did not put a maintenance sticker on my vehicle after oil change. When I called and asked them to mail it to me they did not return my call. after oil change. When I called and asked them to mail it to me they did not return my call. More

We recently purchased a GX80 and had an interesting, but overall satisfactory experience. Let's just say that the finance department could use some oversight to put it lightly. Hence, our "average" rating f overall satisfactory experience. Let's just say that the finance department could use some oversight to put it lightly. Hence, our "average" rating for the financing process. It would have been "very poor" if not for Woody sitting down and listening to our grievances and quickly resolving them. To any potential customers, I would suggest making sure that you thoroughly review what you are being charged instead of verbally listening to what they may be telling you. Read what you are signing. If they say "The extended warranty is only an extra $40 a month.", ask them for the actual cost. Most times GAP and extended warranties through the lender, not the dealership, are much cheaper and easier to file a claim with. Good luck! More

(THIS RATING IS FOR FINANCE ONLY). I dealt with Adrian Fernandez in finance. Not good. (Sales department was great). Tino the sales person was awesome. I did what was asked of me t I dealt with Adrian Fernandez in finance. Not good. (Sales department was great). Tino the sales person was awesome. I did what was asked of me to get this done ,I did it the same day of purchase. I left several messages to Adrian and to finance and finally I got a person on the phone. I finally got my paperwork close to a week later, A couple clicks on a computer is all it took. 5 stars ***** to Tino the sales person, 0 to finance. More

Terrible experience! Not only was the finance manager shady in secret costs but the person finalizing the sale was condescending & rude when I pushed back on unnecessary Not only was the finance manager shady in secret costs but the person finalizing the sale was condescending & rude when I pushed back on unnecessary up-sells. To make matters worse, I was sold the car with the promise that I would receive the 2nd key from the dealership in 1 month. Six months later, I still don't have a 2nd key. I spent $40K on a brand new vehicle & only have 1 key! It's breach of contract & since I can't get anyone at the dealership to return my calls or help with this, I have to contact an attorney now. Absolute worst car dealership experience! More

Sorry, was a bad experience. I paid 6000 dollars more than the price listed in Cargurus $12999. I know that I must be responsible for what I signed. I am a single mother and Lat I paid 6000 dollars more than the price listed in Cargurus $12999. I know that I must be responsible for what I signed. I am a single mother and Latin origin. I was trying to buy a work truck for my 16 years old and for me, looking for a good deal. I accepted a lot of charges that I didn't know were exaggerated until the deal was closed. Friends and family reviewed the contract when I returned with the car and all of them were agree. They manipulated my decisions but also, I understand that I allowed them to do it. Chargers like $900 for LoJack,$900 Perma Plate,$1826 for reconditioning and inspection, $1199 Doc fee, plus taxes and tag fee created a total of $19706.20 that I accepted under emotions and unknowledge. I accept my responsibility but at the end, I felt like they were not honest, they just added inexistent /hidden fees and still, after all, I had to change the air filter and fix some loose screws that were not fixed in the "$2000 paid for inspection" and I still don't know how many other surprises I will find in the near future. Is sad how can this place can get advantage from women like me. I hope this review, can help others and try to go with a person prepared to help you to understand all those marked up fees, if you are planning to buy a car on this place. Thank you. More

We recently purchased a 2023 Camry from Wesley Chaple Toyota. Our salesman, Johnathan Alvarez was a pleasure to work with. He answered our on line inquiry and stayed with us through the entire process. H Toyota. Our salesman, Johnathan Alvarez was a pleasure to work with. He answered our on line inquiry and stayed with us through the entire process. He was very knowledgeable and professional. The entire process at Wesley Chapel Toyota went very smoothly. Thank you Johnathan. More