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Wesley Chapel Nissan - Service Center

Wesley Chapel, FL

4.8
215 Reviews

215 Reviews of Wesley Chapel Nissan - Service Center

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February 24, 2022

Ryan Rivera was courteous and professional in dealing with in type of services needed. He recommended what was needed without any pressures. Great service! More

by rscott47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rivera, Ryan
Mar 11, 2022 -

Wesley Chapel Nissan responded

We're delighted to hear our team member Ryan delivered an excellent customer service experience! Thank you for the wonderful review!

February 22, 2022

Your joking! Picked up my Titan XD which was having the top repainted. Been at Gerber collision for 2.5 weeks. Service Manager picked it up last night and I pic More

by ROdom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
Feb 25, 2022 -

Wesley Chapel Nissan responded

We're very sorry if this was your experience with us. We'd like a chance to address this issue with you directly. If possible, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Feb 26, 2022 -

ROdom responded

On top of this I called the Manager at Gerber Collision and aired my frustrations on the lack of QC offered to my truck while in their possession. All they can say is "I'll pay for it to be detailed!" Hello! It was just painted, you not supposed to wash and wax the vehicle for 30 days! What good is that to the problem YOU caused! Then wanted to blame a fire in a neighborhood nearby causing ash to get on vehicles. Strike 2. Your painting vehicles, they are not supposed to be outside in the dirt! Then they claimed, we had to "squeeze you vehicle in". Strike 3. I've had an appoinment for over 2 months waiting for Gerber to have an opening, and then when you get it, you half-xxx squeeze it in!?

February 17, 2022

Work for the car gets done in a timely manner. Great customer service and easy to get a schedule More

by Pearson of Ocala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 11, 2022 -

Wesley Chapel Nissan responded

Thank you for the excellent review, Pearson!

February 01, 2022

Always a great experience and quick service. Ryan was professional and I didn’t feel pressured. More

by Sivey1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dante Wilchcombe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan, Mat Tan
Feb 09, 2022 -

Wesley Chapel Nissan responded

We're happy to hear our team member Ryan made your visit a great one -- thanks!

January 30, 2022

Kevin Ragano in the service department was wonderful! He ordered the dimming headlights that I needed and assisted me with a good receipt to file with Nissan for a refund. I also needed a new driver's air b More

by ProBBMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ragano
Feb 09, 2022 -

Wesley Chapel Nissan responded

We're delighted to hear our team members Kevin and Wesley made your experience a good one -- thanks!

October 24, 2021

Jeny Hoyos at Wesley Chapel Nissan is by far the best sales person at that dealership. I recommended her to everyone I know and especially for the my Latinos friends. More

by aamolina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeny Hoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Wesley Chapel Nissan responded

We're proud to hear our team member Jeny earned such high praise! Thanks for the wonderful review!

October 21, 2021

Fast service and friendly customer service. Everyone was very welcoming. I was able to set my appointment to get my oil change and tires rotated without a hassle. More

by tamv20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN SOUFFRONT
Nov 18, 2021 -

Wesley Chapel Nissan responded

We're happy to hear our team delivered an excellent customer service experience! Thanks for the outstanding review!

October 12, 2021

Excellent customer service by Bradford Seabury at Wesley Chapel Nissan. In for routine oil and filter change. Thoroughly checked vehicle. The new car wash did an excellent job on my platinum Murano. More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradford Seabury
Nov 18, 2021 -

Wesley Chapel Nissan responded

Frank, thank you for letting us know our team took such good care of you and your Murano!

September 24, 2021

I purchased a used 2016 Altima for my 16 year old son. He didn't immediately let me know that there was an issue with the driver's side window. I took it back to the dealership and spoke with Tom Gaglia More

by dmachad1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Gagliardi
Nov 18, 2021 -

Wesley Chapel Nissan responded

We're proud to hear our team member Tom delivered an excellent customer service experience! Thank you for the wonderful review!

September 05, 2021

There isn’t another store I would trust with my GTR. Ben the GTR tech, Craig the service advisor and James the service manager always go well beyond the call of duty to ensure my car is always dialed in per More

by Tomasogagliardi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stawski , Mat Tan, Thomas Gagliardi, Rob Gannon, PHILIP RICE
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