Wesley Chapel Nissan - Service Center

Extremely poor customer service from Alberto Diaz; Alberto made very inappropriate comments. When management was approached, no attempt was made to rectify the situation. Totally dissatisfied with b Alberto made very inappropriate comments. When management was approached, no attempt was made to rectify the situation. Totally dissatisfied with both the repairs that were made and the service provided. More

I went in for an alignment and was treated very nicely. While waiting, I was told my 2009 Rogue would be great for the Rebuild America Auto Program. I traded it in for a new 2013 Rogue. Overall, it was a g While waiting, I was told my 2009 Rogue would be great for the Rebuild America Auto Program. I traded it in for a new 2013 Rogue. Overall, it was a great experience and I will continue to visit Wesley Chapel Nissan's service department in the future. More

I PURCHASED A 2012 VERSA SPECIAL EDITION FROM JORGE MORFA. AFTER DRIVING IT FOR FOURTEEN MONTHS CAME IN FOR MY REGULARLY SCHEDULED MAINTENANCE, JORGE SAW ME CAME TO SAY HELLO ASKED ME AFTER DRIVING IT MORFA. AFTER DRIVING IT FOR FOURTEEN MONTHS CAME IN FOR MY REGULARLY SCHEDULED MAINTENANCE, JORGE SAW ME CAME TO SAY HELLO ASKED ME AFTER DRIVING IT FOR A YEAR WAS I STILL HAPPY AND I LOVED MY VERSA BUT IT OPENED UP A CONVERSATION THAT PROVED TO ME I WAS READY FOR SOMETHING DIFFERENT AND PURCHASED A 2012 JUKE, IT IS FABULOUS. THANK YOU JORGE. AS LONG AS JORGE IS THERE I WILL CONTINUE TO BUY MY CARS THERE. More

I just bought my very first brand new car from the awesome folks at Wesley Chapel nissan and I am totally in love with my 2013 altima. So you can imagine I was pretty nervous when I needed my first ca awesome folks at Wesley Chapel nissan and I am totally in love with my 2013 altima. So you can imagine I was pretty nervous when I needed my first car repair. I'm a mother of three and my husband is in the military so I'm doing alot on my own right now and I cannot be without my ONLY vehicle. So I called the dealership and explained my situation that I needed to get my car fixed asap and I couldn't wait several days for an appointment; So they let me speak with Steve Shaw the service director who was polite, diligent, and all in all just so amazing and helpful! He told me to come in right then no appointment necessary and that he would personally see to the diagnosis and repair of my altima in a more than timely fashion. I was in and out in no time they fixed my altenator and even changed the oil for free! More

This is a top notch facility, I will not go anywhere else. Steve Shaw is the friendliest kind of person you can have to deal with! First time meeting Chris however if today is any sign of his workmanshi else. Steve Shaw is the friendliest kind of person you can have to deal with! First time meeting Chris however if today is any sign of his workmanship he has great things to come. 5 out 5 stars from me. And they don't even service Chevy cavaliers. Thank you for making my day easier. More

Chris Hall was the bomb.com. Oil change in 20min with no hassle or bad news. Best dealership in town for sales, service, and customer satisfaction. Wesley Chapel Nissan. hassle or bad news. Best dealership in town for sales, service, and customer satisfaction. Wesley Chapel Nissan. More

I recently had major repairs done to my I35 Infiniti. My service advisor was Mike Bonello. I was having problems with the car on a Wednesday morning and called the dealership. I got Mike in service and ex service advisor was Mike Bonello. I was having problems with the car on a Wednesday morning and called the dealership. I got Mike in service and explained what was happening and asked him if he had any openings. He told me to bring it in immediately and they would take a look at it. After about an hour at the dealership, Mike took me out to my car and explained what they were going to do. Since it required major work I received a loaner car. The office staff was very friendly and helpful. Mike called on Thursday and talked to my wife explaining what they had found and explained in detail the repairs and the cost. On Friday morning Mike called me and said the work was completed. When I picked it up, Mike had washed it, cleaned the windows in and out and had given me a free oil change. Mike was a true professional and provided outstanding customer service. I've never been to a dealership that offers this kind of customer service. It is truly refreshing to see this now days. My next new car will be a Nissan and I will purchase it from Wesley Chapel Nissan. Thank you for a great experience. More

We went to Nissan on saturday to have an oil change on our Altima, which we had purchased from the same dealership two years ago. As we were walking around the lot to entertain our son, Adam came up to us our Altima, which we had purchased from the same dealership two years ago. As we were walking around the lot to entertain our son, Adam came up to us very friendly and attentive answering any questions we had. We were not in the market to buy another car just yet. We were telling him that our family was expanding and we needed a bigger car eventually to fit everyone. We ended up testing out the pathfinder and went home with it. They gave us an offer we could not refuse. Jon and Adam were a great help. They worked with us and got us exactly what we needed. We recommend this dealer to everyone. More

Let me tell you something about Nate Hicks. He made sure Let me tell you something about Nate Hicks. He made sure that the 4 tires I purchased for my 2011 Murano were the right choice. He explained everyth Let me tell you something about Nate Hicks. He made sure that the 4 tires I purchased for my 2011 Murano were the right choice. He explained everything in a professional manner. He went through the billing receipt with me explaining everything and answered every question I threw at him. And by the way, gave me a great deal on 4 Good Year Eagle tires. Good job Nate. More

I purchased a 2005 Altima from this dealership and after several run ins with the service dept, I vowed never to go back to the dealership again. I needed a passenger side tail light asssembly and called several run ins with the service dept, I vowed never to go back to the dealership again. I needed a passenger side tail light asssembly and called the dealership as to availability. I was told that the part would have to be ordered and was subsequently connected to service. What a surprise. I was greated warmly, told how much the labor would cost and when the part arrived the service area would contact me for installation. I spoke to Sean (no last name, but hew ws great.) I went into the showroom to look at the 2012 Altimas and was greated by Adam Clarke. He was knowledgeable, and friendly, asked the right questions and I ended up buying a new Altima and trading in the old Altima. The finance guy was great, and the young women that handled to Go program was terrific. I returned to the dealership to find out how to do something on the car and the service people were just great. I am back and will continue to use the services of Wesley Chapel Nissan going forward. The image has changed for the better. Keep up the good work. Harold Soskin More