Wesley Chapel Nissan - Service Center

Feel like one of the family. 2 months after I initially had the Passenger airbag module replaced on my Pathfinder as per the recall, my airbag indicator light started to flash. Af 2 months after I initially had the Passenger airbag module replaced on my Pathfinder as per the recall, my airbag indicator light started to flash. After speaking with Adam Clarke, the salesman who had handled my Rogue purchase at the time the recall was performed, he engaged the Service Manager, Joe Falcon who immediately brought the car in, diagnosed the trouble and had it repaired at no charge. When I informed Adam of the status, he comp'd me an oil change for my inconvenience. I can only say, Outstanding Customer Service, and a very special commendation to Adam for his handling of this issue. To quote a previous post, The staff at Wesley Chapel Nissan really make you feel like family. More

A Very Satisfied Customer This is my 3rd vehicle from this dealer. The whole Nissan team has shown me how much they appreciate my business even though I'm not buying the most This is my 3rd vehicle from this dealer. The whole Nissan team has shown me how much they appreciate my business even though I'm not buying the most expensive car there. They treat me with such kindness. I bought a car without having to spend hours after hours at the dealer. Everything was so smooth, I was out in a couple of hours(and they supplied lunch...Love it). I will continue to buy my family car from them. More

Great Service I had my 2008 Pathfinder serviced on 07/21/14, unfortunate for me my car needed immediately attention as per the service technician. Service Advisor J I had my 2008 Pathfinder serviced on 07/21/14, unfortunate for me my car needed immediately attention as per the service technician. Service Advisor Jason Ramirez and his technician Chris went all out to explain why my A/C unit wasn't' working probably. Chris recommended that I leave my car with them and not drive it. They had to order the part. Both Jason and Chris pointed out the problem and took time to explain it to me why my A/C wasn't working probably. Jason was kind enough to provide me a loaner vehicle. I picked up my car yesterday and my A/C was now working. I commend both Jason and Chris on a job well done with their patience and satisfying a customer. That's what customer service is all about. I highly recommend Wesley Chapel Nissan for purchase and service. Great Job Guys! More

Things Made Right I want to share my experience today, in bringing my Nissan Rogue, in for an oil change. I had received a coupon in the mail for a very reasonable pri I want to share my experience today, in bringing my Nissan Rogue, in for an oil change. I had received a coupon in the mail for a very reasonable price. I stayed and waited, and waited, and waited some more.....a total of two hours, total, when I had been told that it would be an hour and a 1/4, or less. I was surprised even, when told that it would take that long, as I had never waited more than a half hour or forty-five minutes in the past. The dealership was under "new Management", as the coupon advertisement displayed. When I wasn't told my car was finally ready, after two hours, I complained to the service manager, "Joey F", who was extremely apologetic. He not only apologized for the delay (he explained that there was a car detailing sub-contractor who had been responsible for alerting his service people when cars were finished being washed, etc., who failed to tell them, thus, customers were left waiting for their cars, even though there were already finished.....a big communication glitch), but also gave me the oil change free for today's inconvenience, PLUS, three free oil changes for the future. This was MORE than generous on his part. I felt he went over the top in righting the situation for today. I commend him for his action in satisfying me, after I was so upset about having to wait so long for a simple oil change. I didn't demand, or expect, a "freebee", but he went ahead and gave it to me, no questions asked. I hope that Joey F sees this review, as he deserves an accolade for making my day, after all. More

Simply the best! Getting great service for your vehicle Simply the best! Getting great service for your vehicle has never been easier. From the moment you enter the dealership, you are greeted and attende Simply the best! Getting great service for your vehicle has never been easier. From the moment you enter the dealership, you are greeted and attended to by this highly professional staff. Jason Ramirez, service writer @ Wesley Chapel Nissan, went to extraordinary lengths to deliver the best service and has the best set of problem - solving skills I have ever seen. Kudos to you WCN! More

Went in for an oil change with a discount flyer with a 2pm appt. that was set up a week prior. I arrived 15mins early, and was surprised to hear that they would get right to work on my vehicle even thoug 2pm appt. that was set up a week prior. I arrived 15mins early, and was surprised to hear that they would get right to work on my vehicle even though the appointment was for 2pm. However, my vehicle was not even placed on the rack until 2:42pm. I had already advised the service technician that a screw head on the oil filter compartment located on the skid plate was stripped, and that he only needed to remove the other 3 screws and slide same to the side. I requested that he not remove the skid plate for fear they would use a impact driver which is what caused the first screw to strip. Upon looking outside at the vehicle I noticed the Tech was removing the entire skid plate anyway...with what else???..an impact driver. To make a long story short there seems to be no reason to schedule an appointment since the times don't appear to be honored. For my 2pm oil change which should have taken less than 30mins tops I did not even receive an invoice to pay until 3:21pm, and then had to wait another 10mins to get my vehicle. The service staff was very polite and professional, but when it comes to promptness and keeping a schedule they were lacking terribly this day. I was also surprised to see an after market oil filter being used instead of an OEM filter since the parts counter pushes OEM products when purchasing parts. (Maybe it's just me.) A notable stand out in regards to unbiased corroborating mechanical information was a Transmission Mechanic named Gio. He appeared to be very knowledgeable in his field, and his information agreed with what I had researched when it came to the transmission concerns I had. (Thank You.) Conclusion: I will continue to change my own oil! More

I was concerned of a sound coming from the right front of my Murano, and decided to stop by my dealership to see if they could diagnose the problem. I was worried if they could 'check it out' since I did n my Murano, and decided to stop by my dealership to see if they could diagnose the problem. I was worried if they could 'check it out' since I did not have an appointment. However, from the moment I drove into the Center, "Naca" (Anacario Rivera) reassured me that 'it was no problem' and he would have someone look at my car 'right away'. He was very patient while I tried to explain the problem and where it was coming from. He assisted me to the customer's waiting room where coffee and donuts were available. While waiting, I was able to connect to their Wifi service which was a time-saving feature for their customers. It was nice of "Naca" to keep me informed of the status of my car while they were working on the problem. To conclude, an alignment was performed and the issue were the tires. Mr. Rivera is commended for his professionalism, his appearance, his personality, and above all, his patience in making a customer feel 'at ease' while visiting the Service Department of Wesley Chapel Nissan on the very busy Thursday morning of Jan 30, 2014. Mary Lopez More

I have been using this dealer since they opened their doors. I have purchased my last 4 vehicles from them. Always fast, dependable, friendly, and they deliver the goods as promised. doors. I have purchased my last 4 vehicles from them. Always fast, dependable, friendly, and they deliver the goods as promised. More

Extremely poor customer service from Alberto Diaz; Alberto made very inappropriate comments. When management was approached, no attempt was made to rectify the situation. Totally dissatisfied with b Alberto made very inappropriate comments. When management was approached, no attempt was made to rectify the situation. Totally dissatisfied with both the repairs that were made and the service provided. More