Wesley Chapel Nissan - Service Center

Terrible Communication at this Service Department Made a service appointment for 8:00 AM for my 2011 Maxima. Which I purchased from this dealership. This is my second issue with this service departmen Made a service appointment for 8:00 AM for my 2011 Maxima. Which I purchased from this dealership. This is my second issue with this service department. At 1:00, 5 hours later, I called for a status and was told the car needed a belt and a tension device along with a part that was resulting in the Service Engine light. I was told that the belt and the tension device needed to be ordered from Orlando and they would need to keep the car overnight. I explained that I was paying for a rental car and needed the car as soon as possible the next day. The next day I called at noon for a status and was told the service associate I was working with was not in today, but they would leave him a voicemail to call me. All I wanted was an update and I asked to get a status on my car which you have had for 28 hours. I was then told the technician stated it would be ready the next day. Three days to change a belt and a couple of sensors (one had already been replaced the last time I had my car here)! When I requested to speak to a manager I was told the part had just arrived from Orlando and they were working on the car. (I guess they use a donkey or a camel to gets parts from Orlando to Tampa if it takes 24 hours to get them) I was told by the service manager he would get a status on the car and call me back shortly. Three hours later I had not heard from Wesley Chapel Nissan I then called again and was told the power was out, but the service manager would call me back. Over an hour later I still had received a status. At 4:15 I called back and was told the car was ready. In the end the car was repaired, the previously replaced sensor was replaced under warranty and I did not have to pay for an additional day on the rental car. If this would have all been communicated the overall experience would have been far better. More

Liars! Need " NO STAR" OR "NEGATIVE STAR" OPTION This place is the very worst! They lie from the get go! Had us come back to the dealership multiple times because they "forgot" a " signature " then This place is the very worst! They lie from the get go! Had us come back to the dealership multiple times because they "forgot" a " signature " then promised to fill the gas tank for the inconvenience, but then they were "conveniently" out of gas vouchers that day..SMDH! Plus we had our pe- qualifying bank prior to going to the dealership. We got a call wks later from a completly different bank welcoming us....really! Wth! Apparently We had no rights at all! They used who they wanted not our bank that we wanted to use plus did the leg work with our bank first! Its believable the lack of communication & where are our rights as the buyer / owner!!!!Now 3 months later we call to schedule our " complimentary" first oil change and multipiont inspection, we were told to bring it in & confirmed that we are covered k the morning of) . Again, we travel 45 min to save $75.00 just to be told that our salesman no longer works here and we do not have it on paper! So we are charged for everything even after confirming the coverage this morning. Have to say i hate the service & the fact that they get away with treating ppl the way they treated us! They were very untruthful as a result of the lies it caused us a lot of wasted time, money and aggravation! I Will be reporting all of this to everyone i can, my goal is that no one else will be treated the way we were! Pls use caution and read everything twice! They are sneaky snakes! More

Terrible Once they make the sell they don't care about you. Already gave one bad review and got reply to contact Joey falcon, which I tried 3 times. After 3rd Once they make the sell they don't care about you. Already gave one bad review and got reply to contact Joey falcon, which I tried 3 times. After 3rd time got a call from someone other than joey. Of course his answer to the whole thing was to sell me another car. Been 3months now and just going to the the loss and move on, but will not be back here. Stay away More

OUTSTANDING Otto is THE MAN to see for the best service and he treats you right. I never felt pressured and he busted his hump to get us the best deal possible! N Otto is THE MAN to see for the best service and he treats you right. I never felt pressured and he busted his hump to get us the best deal possible! No pressure, no gimmicks, just up front service and he was always updating us on how thing s were going. I would recommend friends to NIssan and I would tell them to ask for Otto! More

Wesley Chapel Nissian My husband Victor Virgilio and I Ellen Virgilio recently purchased a 2016 rogue on May 27, 2016. During this time it happened to be very busy at Nis My husband Victor Virgilio and I Ellen Virgilio recently purchased a 2016 rogue on May 27, 2016. During this time it happened to be very busy at Nissan and we were introduced to a very nice young man named Dane Dangleben. Dane Is a new employee and was in training at the time he kept my husband and I company and he was very personable and attentive to our needs he asked if we had any questions and he answered them with great knowledge and honesty my husband and I never felt pressured and buying a vehicle Dane i'm sure will be a great asset to this company. More

Professional staff Hello, Michael and Maria McGarry here who had a pleasant experienced buying at Wesley Chapel Nissan and a very professional sales man Justin Follano a Hello, Michael and Maria McGarry here who had a pleasant experienced buying at Wesley Chapel Nissan and a very professional sales man Justin Follano answer and understand our needs also committed that make sure were happy and got our Dream car. We thank you a lot the whole staff and enjoy our buying.we will highly recommend it. More Power Wesley Chapel Nissan More

Great Place Wesley Chapel Nissan a great place to do business with I've purchased vehicles there and I service my vehicle there great service department I work th Wesley Chapel Nissan a great place to do business with I've purchased vehicles there and I service my vehicle there great service department I work there for years excellent environment and great place to do business from Jay Rosario Troy Stevenson Joey Falcon Jonathan Soto Chad, Wade, awesome people to work with and for. Much continued success to the Wesley Chapel Nissan Family... Rodney Hutchinson More

Service The best service I have ever had, I will definitely buy here when I am ready to make my purchase, I will recommend this dealership to all my friends a The best service I have ever had, I will definitely buy here when I am ready to make my purchase, I will recommend this dealership to all my friends and family. Service was outstanding and Justin Follano in sales was outstanding and pleasant. Overall excellent experience. More

Excellent Sales People I was extremely impressed with my salesman, Jay Hollywood Holley and the CSI Jerry who assisted Jay with my car lease yesterday. They were both so pl I was extremely impressed with my salesman, Jay Hollywood Holley and the CSI Jerry who assisted Jay with my car lease yesterday. They were both so pleasant and professional. It is nice to be treated that way in todays corporate world. I really appreciated their polite manner. This is the third car I have leased from Wesley Chapel and I will return again. I am anxious to show my new car to my friends and family and tell them of my wonderful experience at Wesley Chapel Nissan. More

They are all thieves!!!!! I was suckered into buying a vehicle I hated at Wesley Chapel Nissan, and even the service department is in on it. I went in to get the oil changed an I was suckered into buying a vehicle I hated at Wesley Chapel Nissan, and even the service department is in on it. I went in to get the oil changed and they were suppose to wash my truck as well. The guy comes out and leads me out of the building saying my truck is done and waiting it was not they had not even got to it yet, they just did not want me telling people how they rip you off there. Go somewhere else, you will be happier. More